LearningNow: performance support – Simon Martin

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Experian's Simon Martin presented at Epic's LearningNow event in partnership with Towards Maturity on 28th November 2013. Simon explained how Epic helped Experian create a solution for their cross-selling training, and how this worked so well as performance support.

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LearningNow: performance support – Simon Martin

  1. 1. Using learning portals to drive performance Simon Martin Managing Director, Cross-Channel Marketing Experian @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  2. 2. A global leader @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  3. 3. Our learning challenge and opportunity @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  4. 4. Approach Project Kick-off and Materials Development 3/12 Draft VP and Messaging Foundation Work Session Team Meeting 3/19 Project Leads Meeting 3/26 4/02 4/09 4/16 4/23 Executive and Stakeholder Interviews @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance Approved Final Version 6/23 Review and Refinement 7/23
  5. 5. Why not commission a course? • • • • Breadth and depth knowledge needs Different needs by person Avoid the feeling of being on a course Global access to SharePoint ? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  6. 6. @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  7. 7. Data Management Analytics Platforms Expertise Global Network @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  8. 8. The end result: Discover Experian @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  9. 9. The end result: Discover Experian @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  10. 10. Lessons learned: Lesson 1 Lesson 2 Lesson 3 Stakeholder engagement Scope definition and proof of concept Ongoing engagement plan @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  11. 11. Thank you Simon Martin Managing Director, Cross-Channel Marketing Experian
  12. 12. Tips for engaging stakeholders @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance
  13. 13. Discussion How can we engage managers and stakeholders better in performance support? @epictalk @towardsmaturity to follow the event on Twitter, use the hashtag #LNperformance

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