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What’s stopping
Performance Support?

Lars Hyland

Head of Consulting Services

@epictalk

For all the latest news, insigh...
We learn
by doing
Transfer
We have to apply what we learn in training when we are
back in the workplace

@epictalk @larshyland

to follow th...
Forgetting curve
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Day

@epictalk @larshyland

Week Month

6
Year
Months

to fol...
Propping up the forgetting curve
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
0

@epictalk @larshyland

Day

Week

Month

6...
How can
technology
support
performance?

@epictalk @larshyland

For all the latest news, insight and resources follow us o...
Solution:
make it multi-device

@epictalk
Solution:
personalise it

@epictalk
Solution:
offer practice opportunities

@epictalk
Solution:
make it visual and memorable

@epictalk
Motivation:
harness the power of storytelling

@epictalk
Motivation:
harness the power of games

@epictalk
Triggers: use mobile technology
to situate learning

@epictalk
Triggers: use mobile technology
to trigger action

@epictalk

@towardsmaturity

#LNinduction

For all the latest news abou...
“I am a fast-response paramedic in London who was called to a category one call
at a school. A student with this app used ...
Encourage
social
interaction

Discussion

@epictalk

Polls

Action
Custom portals

@epictalk @larshyland

For all the latest news, insight and resources follow us on twitter
Embedded into existing software

@epictalk @larshyland

For all the latest news, insight and resources follow us on twitte...
Design resources to be useful!

@epictalk @larshyland

For all the latest news, insight and resources follow us on twitter
Types of resources

Diagnostic tools

Quick
reference

Job aids

How to guides

@epictalk @larshyland

For all the latest ...
Search
@epictalk @larshyland

For all the latest news, insight and resources follow us on twitter
What next?
Context – AI – Active Feedback
Next
appointment:
Mike

Meeting
checklist

Flights
Negotiation:
Top tips

@epictalk @larshy...
Wearable support
@epictalk @larshyland

For all the latest news, insight and resources follow us on twitter
Google glasses slide

Augmented reality systems

@epictalk @larshyland

For all the latest news, insight and resources fol...
More powerful feedback data

@epictalk @larshyland

For all the latest news, insight and resources follow us on twitter
1

2

3

Integrate

Filter

Represent

At time of need

Explicit

Whenever

Language
simplification

In the right place
Ta...
So what stops performance support?

@epictalk @larshyland

For all the latest news, insight and resources follow us on twi...
What stops performance support?
Barrier

Solutions ideas

Finding what you need when you
need it!
No context provided
Reso...
What stops performance support?
Barrier

Solution ideas

Finding what you need when you
need it!

Enterprise Search facili...
What stops performance support?
Barrier

Solution ideas

Staff lack skills to validate
available suitable resources
Staff ...
What stops performance support?
Barrier

Solution ideas

Staff lack skills to validate
available suitable resources

Criti...
How to DRIVE performance

D
Decide strategy

R

I

Reach out to

Identify methods

stakeholders
Video

Does it supplement
...
So what stops performance support?
List the barriers you
have experienced in
your organisation.

What can be done to
overc...
Discussion
Thank you
lhyland@epiclearninggroup.com

@larshyland
Lars Hyland – What's stopping performance support?
Lars Hyland – What's stopping performance support?
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Lars Hyland – What's stopping performance support?

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Lars Hyland presented at the eLearning Network's Christmas event on 5th December on the topic 'What's stopping performance support?'. Lars looked at the main barriers to performance support, along with potential future developments in learning technologies and how these may come in useful for performance support.

Published in: Education, Technology, Business
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Lars Hyland – What's stopping performance support?

  1. 1. What’s stopping Performance Support? Lars Hyland Head of Consulting Services @epictalk For all the latest news, insight and resources follow us on twitter @epictalk
  2. 2. We learn by doing
  3. 3. Transfer We have to apply what we learn in training when we are back in the workplace @epictalk @larshyland to follow the event on Twitter, use the hashtag #LNperformance
  4. 4. Forgetting curve 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Day @epictalk @larshyland Week Month 6 Year Months to follow the event on Twitter, use the hashtag #LNperformance
  5. 5. Propping up the forgetting curve 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 0 @epictalk @larshyland Day Week Month 6 Months to follow the event on Twitter, use the hashtag #LNperformance Year
  6. 6. How can technology support performance? @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  7. 7. Solution: make it multi-device @epictalk
  8. 8. Solution: personalise it @epictalk
  9. 9. Solution: offer practice opportunities @epictalk
  10. 10. Solution: make it visual and memorable @epictalk
  11. 11. Motivation: harness the power of storytelling @epictalk
  12. 12. Motivation: harness the power of games @epictalk
  13. 13. Triggers: use mobile technology to situate learning @epictalk
  14. 14. Triggers: use mobile technology to trigger action @epictalk @towardsmaturity #LNinduction For all the latest news about the event follow us on twitter @epictalk and use the hashtag
  15. 15. “I am a fast-response paramedic in London who was called to a category one call at a school. A student with this app used it to revive the patient. If this app was not out there, then there would be one less person in the world.” #mRealDeal
  16. 16. Encourage social interaction Discussion @epictalk Polls Action
  17. 17. Custom portals @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  18. 18. Embedded into existing software @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  19. 19. Design resources to be useful! @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  20. 20. Types of resources Diagnostic tools Quick reference Job aids How to guides @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  21. 21. Search @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  22. 22. What next?
  23. 23. Context – AI – Active Feedback Next appointment: Mike Meeting checklist Flights Negotiation: Top tips @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  24. 24. Wearable support @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  25. 25. Google glasses slide Augmented reality systems @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  26. 26. More powerful feedback data @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  27. 27. 1 2 3 Integrate Filter Represent At time of need Explicit Whenever Language simplification In the right place Task support Task processing @epictalk @larshyland Easy to understand Not too much For all the latest news, insight and resources follow us on twitter Metaphor
  28. 28. So what stops performance support? @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  29. 29. What stops performance support? Barrier Solutions ideas Finding what you need when you need it! No context provided Resources poorly written / presented Connectivity, lack of bandwidth Fear of social networks @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  30. 30. What stops performance support? Barrier Solution ideas Finding what you need when you need it! Enterprise Search facility Tagging process Ask peers, capture answers No context provided Embed in workflow Location aware Resources poorly written / presented Set design standards / templates Use appropriate mix of media Connectivity, lack of bandwidth Offline apps and synching usage Caching facility Fear of social networks Adopt enterprise social tools Review security policies @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  31. 31. What stops performance support? Barrier Solution ideas Staff lack skills to validate available suitable resources Staff lack communication skills to create quality material for others to follow Silo structures within organisation prevent an integrated approach. No ownership of collaborative support @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  32. 32. What stops performance support? Barrier Solution ideas Staff lack skills to validate available suitable resources Critical analysis skills training Collective rating methods Build trust using smart moderation Staff lack communication skills to create quality material for others to follow Provide guidelines/standards Adopt simple templates/tools Offer editorial service Silo structures within organisation prevent an integrated approach. Build stakeholder relationships Bring business reps into L & D roles Demonstrate business case No ownership of collaborative support Bring together L & D, Internal communications and business stakeholders to align activities. @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  33. 33. How to DRIVE performance D Decide strategy R I Reach out to Identify methods stakeholders Video Does it supplement existing training? Contact IT Team Can it replace or partially replace existing training? Seek out senior Sponsors Liaise with Line Managers @epictalk @larshyland Validate your solution Checklists Should you pilot? Decision aids Will it embed new behaviours? V Delivered via portals Embedded into software Mobile delivery Choose a group of users and gather feedback. Use your findings to adapt before you roll out the solution. For all the latest news, insight and resources follow us on twitter E Engage your users Have you got a marketing strategy in place? Can your resources act as marketing collateral? Will people know how to find and use the resources?
  34. 34. So what stops performance support? List the barriers you have experienced in your organisation. What can be done to overcome these? @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
  35. 35. Discussion
  36. 36. Thank you lhyland@epiclearninggroup.com @larshyland

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