Holistic design
An integrated approach to accelerate
performance improvement
Lars Hyland
Head of Consulting Services
Epic
...
What’s the
problem?
We focus on
learning not
performance
We ignore
context and
continuity
Onboarding
Productivity
Learning
Recruitment
Referrals
Accidents
Compliance
Innovation
Talent
Retention
Loyalty
Culture
Br...
Common barriers
Barrier Barriers
Finding what you need when you need it Difficult to validate suitability of
available res...
C
L
E
A
R
Communications strategy
PRACTICE CONFIDENCE COMPETENCE
Connected to my current workload – Is it relevant?
List n...
MasteryAutonomy
Time
Technique
Team
Persuasive
Technologies
&
Social activities
Purpose
1 2 3
Task
Extend &
Develop
Commun...
70:20:10 framework
Experience
Exposure
Education
Blended
models
Pre-joining experience Post-joining experience
Technology is essential to consistency, flexibility and speed
ATTRACT
•Bran...
How can
technology
support
performance?
@epictalk @larshyland For all the latest news, insight and resources follow us on ...
@epictalk
Solution:
make it multi-device
@epictalk
Solution:
personalise it
@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter
Fail
Passed
Passed
...
@epictalk
Solution:
offer practice opportunities
@epictalk
Solution:
make it visual and memorable
Motivation:
harness the power of storytelling
@epictalk
Motivation:
harness the power of games
@epictalk
Encourage
social
interaction
@epictalk
Discussion Polls Action
Triggers:
Use mobile to situate learning
@epictalk
Tin can
@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @i...
Google glasses slide
@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitte...
Flights
Negotiation:
Top tips
Next
appointment:
Mike Meeting
checklist
Performance
support in context
@epictalk @icasebour...
Triggers: use mobile technology
to trigger action
@epictalk For all the latest news about the event follow us on twitter
@...
@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebour...
D
Decide strategy
Does it supplement
existing training?
Will it embed new
behaviours?
Can it replace or
partially replace
...
Common barriers - solutions
Barrier Solution options
Finding what you need when you need it
Enterprise Search facility
Tag...
Common barriers - solutions
Barrier Solution options
Difficult to validate suitability of
available resources
Critical ana...
Google glasses slide
@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitte...
Holistic design - An integrated approach to accelerate performance improvement
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Holistic design - An integrated approach to accelerate performance improvement

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Lars Hyland, Head of Consulting Services at Epic, presented a seminar at the Learning Technologies Summer Forum in June 2014. The session explored Epic's ASPECT model of onboarding and induction and DRIVE model of performance support in detail to help improve the performance of your employees, both new and established.

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  • Dan Pink – Drive – what really motivates us in the workplace. Should inform the design of the induction experience.
  • Holistic design - An integrated approach to accelerate performance improvement

    1. 1. Holistic design An integrated approach to accelerate performance improvement Lars Hyland Head of Consulting Services Epic Global leaders in learning technologies
    2. 2. What’s the problem? We focus on learning not performance We ignore context and continuity
    3. 3. Onboarding Productivity Learning Recruitment Referrals Accidents Compliance Innovation Talent Retention Loyalty Culture Brand @epictalk For all the latest news about the event follow us on twitter @epictalk and use the hashtag Holistic design critical to successful onboarding
    4. 4. Common barriers Barrier Barriers Finding what you need when you need it Difficult to validate suitability of available resources No context to learning activities Staff lack skills to create quality content that others value Content is poorly written / presented Silo structures prevent an integrated approach. Connectivity, lack of bandwidth No ownership of collaborative support Fear of social networks Difficult to validate suitability of available resources
    5. 5. C L E A R Communications strategy PRACTICE CONFIDENCE COMPETENCE Connected to my current workload – Is it relevant? List next steps - What I should do next? Expectations - What success looks like? Ability - tools/support - How will I get things done? Return my WIIFM - What’s in it for me?
    6. 6. MasteryAutonomy Time Technique Team Persuasive Technologies & Social activities Purpose 1 2 3 Task Extend & Develop Communicate Profit as catalyst United language Greater cause @epictalk For all the latest news about the event follow us on twitter @epictalk and use the hashtag
    7. 7. 70:20:10 framework Experience Exposure Education
    8. 8. Blended models
    9. 9. Pre-joining experience Post-joining experience Technology is essential to consistency, flexibility and speed ATTRACT •Brand •Talent •Attitude •Website SELECT •Assessment •Show core ability •Realistic practice •Simulation •Diagnostics PREPARE •Compliant •Knowledge •Practice scenarios •Build confidence •e-learning •e-forms ENGAGE •Purpose •Role •Goals •Leadership •Video •Storytelling CONNECT •Team •Managers •Experts •Tools •Social •Webinars TUNE •Remind •Develop •Challenge •Retain •360 •EPSS ASPECT - integrated onboarding
    10. 10. How can technology support performance? @epictalk @larshyland For all the latest news, insight and resources follow us on twitter
    11. 11. @epictalk Solution: make it multi-device
    12. 12. @epictalk Solution: personalise it
    13. 13. @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter Fail Passed Passed Passed Passed Passed @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter Diagnostics Learn only what you need
    14. 14. @epictalk Solution: offer practice opportunities
    15. 15. @epictalk Solution: make it visual and memorable
    16. 16. Motivation: harness the power of storytelling @epictalk
    17. 17. Motivation: harness the power of games @epictalk
    18. 18. Encourage social interaction @epictalk Discussion Polls Action
    19. 19. Triggers: Use mobile to situate learning @epictalk
    20. 20. Tin can @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter
    21. 21. Google glasses slide @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter Google Glass Wearable tech can provide ambient support at point and time of need.
    22. 22. Flights Negotiation: Top tips Next appointment: Mike Meeting checklist Performance support in context @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter
    23. 23. Triggers: use mobile technology to trigger action @epictalk For all the latest news about the event follow us on twitter @epictalk and use the hashtag
    24. 24. @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter
    25. 25. D Decide strategy Does it supplement existing training? Will it embed new behaviours? Can it replace or partially replace existing training? R Reach out to stakeholders Contact IT Team Seek out senior Sponsors Liaise with Line Managers I Identify methods Video / Checklists Decision aids Delivered via portals Embedded into software Mobile delivery V Validate your solution Should you pilot? Choose a group of users and gather feedback. Use your findings to adapt before you roll out the solution. E Engage your users Have you got a marketing strategy in place? Can your resources act as marketing collateral? Will people know how to find and use the resources? For all the latest news, insight and resources follow us on twitter How to DRIVE performance @epictalk @larshyland
    26. 26. Common barriers - solutions Barrier Solution options Finding what you need when you need it Enterprise Search facility Tagging / taxonomy process Ask peers, capture answers No context to learning activities Embed in workflow Personalise Location aware Content is poorly written / presented Set design standards / templates Use appropriate mix of media Connectivity, lack of bandwidth Offline apps and synching usage Caching facility Fear of social networks Adopt enterprise social tools Address culture to encourage knowledge sharing
    27. 27. Common barriers - solutions Barrier Solution options Difficult to validate suitability of available resources Critical analysis skills training Collective rating features Build trust using smart moderation Staff lack skills to create quality content that others value Provide guidelines/standards Adopt simple templates/tools Offer editorial service Silo structures prevent an integrated approach. Build stakeholder relationships Bring business reps into L & D roles Demonstrate business case No ownership of collaborative support Bring together L & D, Internal communications and business stakeholders to align activities.
    28. 28. Google glasses slide @epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @icasebourne @larshyland For all the latest news, insight and resources follow us on twitter@epictalk @larshyland For all the latest news, insight and resources follow us on twitter Want to learn more? Visit Epic Stand 18

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