Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Integrate Oracle Service Cloud (RightNow CX) with Oracle E-Business Suite

1,627 views

Published on

More here: http://www.ephlux.com/integrating-oracle-service-cloud-rightnow-with-oracle-ebs

At Ephlux, over the past few years, we’ve had great time working on CX projects using multiple cloud-based CX management platforms ranging from Adobe to Oracle.

Around the same time, we’ve been working on multiple SOA middleware and integration projects to connect conventional ERPs such as E-Business Suite and JD Edwards to the new exciting world of cloud-based CRMs, smartphone apps, social apps and location-based services.

While working on these cloud integration projects, we’ve come across various options when it comes to integrating on-prem ERPs such as EBS to a cloud-based CRM such as Salesforce or Oracle Service Cloud (RightNow CX).

Let’s zoom in on the options available for integrating E-Business Suite with Oracle Service Cloud (RightNow CX).

Over the past few years, we’ve had great time working on CX projects using multiple cloud-based CX management platforms ranging from Adobe to Oracle.

Around the same time, we’ve been working on multiple SOA middleware and integration projects to connect conventional ERPs such as E-Business Suite and JD Edwards to the new exciting world of cloud-based CRMs, smartphone apps, social apps and location-based services.

While working on these cloud integration projects, we’ve come across various options when it comes to integrating on-prem ERPs such as EBS to a cloud-based CRM such as Salesforce or Oracle Service Cloud (RightNow CX).

Let’s zoom in on the options available for integrating E-Business Suite with Oracle Service Cloud (RightNow CX)

Published in: Technology
  • Be the first to comment

Integrate Oracle Service Cloud (RightNow CX) with Oracle E-Business Suite

  1. 1. Ephlux CX CLOUD 1 Awesome Customer Experience Integrate Oracle Service Cloud (RightNow) with Oracle E-Business Suite
  2. 2. Oracle Service Cloud combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort. The enterprise platform provides transparent reliability, unmatched security, and total Cloud freedom for mission critical customer experience delivery.
  3. 3. Oracle's E-Business Suite (also known as EBS) consists of a collection of enterprise resource planning (ERP), customer relationship management (CRM), and supply-chain management (SCM) business applications.
  4. 4. 4 Integration Considerations
  5. 5. Being able to mediate all the various web-services, while adhering to security and scalability considerations. Key Integration Considerations
  6. 6. Data transformations using XSLT, XPath and other standard XML technologies Key Integration Considerations
  7. 7. Marshalling of the APIs from the backend SOAP based webservice frameworks to more nimble JSON REST APIs to be consumed by mobile apps. Key Integration Considerations
  8. 8. Seamless Business Process Orchestration and Human Workflow integration across all the channels and devices. Key Integration Considerations
  9. 9. Real-time monitoring of the business processes spanning across web, mobile, social, e-commerce, CRM and backend ERPs Key Integration Considerations
  10. 10. Integration Adaptors for ERP, CX and Cloud services Key Integration Considerations
  11. 11. 11 Integration Options
  12. 12. E-Business Suite Integrated SOA Gateway Integration Options Ephlux CX Integration Cloud Oracle Integration Cloud Other 3rd party SOA Platforms 1 2 3 4
  13. 13. E-Business Suite Integrated SOA Gateway Option 1
  14. 14. Oracle CX Cloud RightNow Service Database Connect PHP API Connect Common Object Model (CCOM)
  15. 15. E-Business Suite | Integrated SOA Gateway (ISG) Integration Repository SOAP | REST Service Invocation FrameworkService Provider Service Monitor
  16. 16. Ephlux CX Integration Cloud Option 2
  17. 17. Oracle CX Cloud RightNow Service Database Connect PHP API Connect Common Object Model (CCOM)
  18. 18. 21 Enterprise Service Bus Business Activity Monitor Human Workflow Engine Business Process Engine Complex Event Processor Business Rule Engine CX Dashboard Big Data Real-time In-memory Analytics E-Business Suite Adaptor Customer Journey Mapping OSGIFramework Oracle Service Cloud (RightNow) Adaptor
  19. 19. Get In Touch With Us http://www.ephlux.com info@ephlux.com +1 866 788 4185 24

×