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Colleagues Ryan and Boyer give an overview of GroupFinder service and how it benefits studying students

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  1. 1. GroupFinder A case study on building patron-centric technology services Joseph Ryan & Josh Boyer NCSU Libraries March 10, 2011
  2. 2. Some introductions
  3. 3. Outline 1. What is GroupFinder today? 2. How did we get here? 3. Have we been successful? 4. What did we learn?
  4. 4. 1. GroupFinder Today What GroupFinder does What GroupFinder looks like
  5. 5. Who. What. Where. When.
  6. 6. Posting to GroupFinder
  7. 7. Viewing GroupFinder Posts
  8. 8. 2. Development History Motivation: What do students seek in the library? Books, journals & other content Computers & other technology Services Rooms & they look for other students
  9. 9. 2. Development History Design Test Rinse & Repeat
  10. 10. 3. Assessment Usage Survey results What about offensive posts?
  11. 11. Typical Uses FLS 102 Exam Review Bio 116 Lab Presentation ISE 501 Group 1 Case Study Spanish Conversational Group
  12. 12. …and not so typical uses Team Endospore CSC302 Numerical Methods is really frustrating :( HISTORY GROUP MARBURY V MADISON YEAHH Just to pass with a C-
  13. 13. Usage Statistics Lifespan of GroupFinder (Nov 2009 – present): 1367 users 4089 total posts A recent, busy month (Nov 2010): 245 users 415 total posts 14 per day
  14. 14. Uses by User Nov 2009 - present 2.99 posts/user
  15. 15. Display by Time of Day Nov 2009 - present
  16. 16. Views by Source Nov 2009 - present
  17. 17. Survey Findings
  18. 18. Metadata Survey sent late in Fall 2010 semester to every person who had posted to GroupFinder during the semester (n=591) 13% response rate
  19. 19. Does GroupFinder help you meet up at the library? 46% “very useful” 46% “somewhat useful” 9% “not very useful”
  20. 20. Do you have to wait around for your group members less? 73% -- Yes
  21. 21. What can we do better? Let users schedule their own start times on main web form. Text message reminders. Awareness of all features. And of course: more group study rooms, better food, more seats, more power, etc.
  22. 22. And… GroupFinder vs Room Reservation system: one and the same?
  23. 23. 4. Lessons Learned Iterative, user-centered design process Exploring a problem space vs. solving a well understood problem Explore gaps between functions of library departments
  24. 24. Thanks! On the web: More info: Josh Boyer ( Joseph Ryan (
  25. 25. Watch Jay Dawkins suffer (soil mechanics exam cram) Coffee chat i tech team III PS310 Group 6 Unconventional Warfare Durham Academy visitors concrete canoe group Thermo II - MAE-302... You know the routine. Just to pass with a C- Milking it right. The physics way. A PHI A Phi 331 study group WakeNature SW 307 group project Psy 400 Sensation & Perception Final Study! CH 201 PY 208 Final ACC 200 PHI 340-Optional Final Study Group Pi Kappa Alpha Study Group Philosophy Study Group crim study group MIE 435 Group 1 Physics/Accounting HI 351 review Syme five Maple Syrup Appreciation Association Group Meeting Chem 201 Reid's ENG101 Presentation Practice Campbell, Tapp, Nienstedt, Gates 415 Gladys PHI 205/Heiner Lee's group BUS472: ITEC Team 3 Andrew Balamoun Calc 2 BIO 181 phi 340 optional final DU Study Group FLS 333 Chris and Jayni PS 201 & PS 320 Exam Review Session ACC 410 study group big tuna Equine Science Study Group BUS 478 GROUP Awissa Wabbitteam Narwal Saunders Study Group COM 257 Presentation Group Acc 200 Study Group: Candy, Melissa, Nancy Arabic 101 Finals Study Session calc2 study group MEDICAL MICROBIOLOGY Jacob R. Goldbas for Dr. Timothy Hinton's Political Philosophy Final MA 341H Group MA241 Study Mexican Study Time Dream Team