November 2007 wireframe: library curated location list. Newest activities first. “Join me” functionality. Facebook features, like Add to Friends and profile pictures.
October 2008: Prototype Facebook app. Shows activity by everyone and by your friends separately.
July 2009: Redesign after focus group with students says Facebook is a no-go venue for productivity applications. Twitter style display, including post limit for future Twitter integration. Yellow activity is live preview of how post will be displayed. Note Hours information and Study Rooms info.
September 2009: Beta version. Cork board design tried to create a familiar metaphor, recalls classic method of meeting up at many academic libraries. Live preview on pinkish post it. Although we loved it, testers did not like difficulty of scanning display when there were many posts. Hard to find a given location or activity description.
October 2009: redesign, inspired by a whiteboard. Users liked good scannability of posts. Did not like “sketchy” style and were confused by background graphic. Still anonymous posting! Added authentication right after live in-situ user testing.
As it appears today. Authenticated posts. Built into library web template.
Launched Oct 26, 2009.
Launched Oct 26, 2009.
Students did not understand that GroupFinder was different from the room reservation system in many cases. Did not understand that you could create GroupFinder posts when you were meeting somewhere else other than in a reservable room.
A case study on building patron-centric technology services
Joseph Ryan & Josh Boyer
March 10, 2011
Survey sent late in Fall 2010 semester to every person
who had posted to GroupFinder during the semester
13% response rate
Does GroupFinder help you
meet up at the library?
46% “very useful”
46% “somewhat useful”
9% “not very useful”
Do you have to wait around
for your group members less?
73% -- Yes
What can we do better?
Let users schedule their own start times on main web
Text message reminders.
Awareness of all features.
And of course: more group study rooms, better food,
more seats, more power, etc.
GroupFinder vs Room Reservation system: one and
4. Lessons Learned
Iterative, user-centered design process
Exploring a problem space vs. solving a well
Explore gaps between functions of library departments
On the web: www.lib.ncsu.edu/groupfinder
Josh Boyer (firstname.lastname@example.org)
Joseph Ryan (email@example.com)
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