Lean thinking - Northamptonshire libraries

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Lean thinking - Northamptonshire libraries

  1. 1. From process to people: our story
  2. 2. Efficiency is doing things right; effectiveness is doing the right thing... Peter F Druker
  3. 3. Key outcomes: • For our Customers: A good experience at every library, on every visit • For our Staff: Great job satisfaction, focusing on customers not processes • For the Organisation: Provide best value services, enhancing the reputation. Delivering services and outcomes for Northamptonshire County Council
  4. 4. Removing the boulders, smoothing the flow
  5. 5. Never ending cycle of process...
  6. 6. From this....
  7. 7. And this.....
  8. 8. And this...!
  9. 9. To this
  10. 10. Thinking Lean...
  11. 11. Normality Curve
  12. 12. Green line
  13. 13. Positives and negatives Positives of the current way Positives of the new way Negatives of the current way Negatives of the new way
  14. 14. 27,000 hours

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