Benefits of business community software

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This presentation highlights the benefits of adopting social business software such as HiveSocial into your business’ work flow. Learn how to build customer loyalty, increase productivity, decrease operational costs, and strengthen your brand with the use of a highly functional yet user friendly social business application.

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Benefits of business community software

  1. 1. Benefits of Business Community Software
  2. 2. This presentation is strictly confidential may not be reproduced, redistributed, passed on or published, in whole or in part.10/8/13 Introduction Having the ability to move along with the times is important for any business to thrive. A thoughtful business will adapt with the marketplace in order to be able to connect with their communities, including customers, members, partners and employees. Utilizing the proper social business applications has become cardinal toward solid management of key business functions such marketing, customer service, sales, and product development. 2
  3. 3. This presentation is strictly confidential may not be reproduced, redistributed, passed on or published, in whole or in part.10/8/13 Social Business There’s no denying that social networking has become an integral component in the way that many people navigate in their personal and professional lives. Due to the fact that social networking has grown, and continues to grow, to become even more ubiquitous we all now have heightened expectations of interactivity between businesses and ourselves (whether B2B or B2C). Undoubtedly, as a result we all now have an expectation for social customer service. 3
  4. 4. This presentation is strictly confidential may not be reproduced, redistributed, passed on or published, in whole or in part.10/8/13 Enable Your Groups to Communicate, Share and Collaborate in a Controlled Community Having an environment where you ultimately control the user experience opens up powerful strategic advantages, including the ability to: 4 Interact with customers, employees and partners in a valuable way that makes information and experts easy to find, at the same time as it builds and strengthens your communities; Use the power of gaming mechanics that incent improved productivity of your employees and reward customers and partners for their positive contributions; Build your brand through interconnectivity, attracting stronger sales prospects at every stage of interaction; Achieve efficiency through streamlined communication and enable quick response to end-user feedback.
  5. 5. This presentation is strictly confidential may not be reproduced, redistributed, passed on or published, in whole or in part.10/8/13 Hive Social Moving your company into the arena with enterprises that fully implement social technologies could achieve an increase in productivity by as much as 20 to 25 percent. Enhance your relationships with customers, employees, and partners by implementing a social business platform like HiveSocial by Enterprise Hive into your business’ workflow. As a result your business will take customer satisfaction to new heights while simultaneously reducing costs and increasing sales. HiveSocial is a SaaS platform that simplifies the management of complex relationships between various groups with collaborative spaces which include such features as wikis, forums, document management, training tools with digital certificates to teach and reward employee achievement, and advanced gaming mechanics that reward and incentivize users to contribute to these spaces. 5
  6. 6. This presentation is strictly confidential may not be reproduced, redistributed, passed on or published, in whole or in part.10/8/13 Interaction Much more control over user experience and branding can be maintained in the open arena of social business by interacting with customer via a game mechanics platform. Adding an awards system for reaching new levels can positively reinforce and incentivize employee productivity, reduce support costs, encourage the growth of community and fortify customer loyalty. 6 Between all this, there are opportunities to layer various levels of interactivity in order to promote a greater sense of community by acknowledging top contributors through leaderboards as well as other forms of achievements and awards like badges, certificates, coupons, etc.
  7. 7. This presentation is strictly confidential may not be reproduced, redistributed, passed on or published, in whole or in part.10/8/13 Social Business Transforming your organization into a social business will position a company to address three key business needs: 7 Knowledge sharing—encourage easy social collaboration among all connected communities (customers, employees, partners); Customer engagement— empower customers through social customer service by interacting with them and quickly responding to their needs; Expert discovery—maximize the knowledge base contained within communities, making it easy to find the person with the needed expertise at just the right time.
  8. 8. This presentation is strictly confidential may not be reproduced, redistributed, passed on or published, in whole or in part.10/8/13 Closing At the end of the day, enterprises that integrate social business software into their workflow will raise employee productivity while bringing down costs. On top of that they will also increase customer satisfaction which is paramount toward building brand loyalty and exponential growth. 8
  9. 9. This presentation is strictly confidential may not be reproduced, redistributed, passed on or published, in whole or in part.10/8/13 @enterprisehive For more information about Enterprise Hive, contact: Our sales team: sales@enterprisehive.com 804.438.9393 www.enterprisehive.com 9

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