The presentation has an introduction about CRM systems, Social CRM and SugarCRM.
Then it focuses on the customisation possibilities of SugarCRM and on its framework structure.
It includes a working example of how to integrate SugarCRM with a CodeIgniter website using the REST API.
You can read more about the presentation on my blog post here: http://enricosimonetti.com/2013/03/27/crm-sugarcrm-and-a-restful-integration/
The PHP source code for SugarCRM and CodeIgniter can be found on this GitHub repo: https://github.com/esimonetti/sugarcrm-codeigniter-sample-rest-case-portal
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