Staff EngagementUnleashing the Talent & Energy of Your StaffIncrease your profit without increasing your payroll costs    ...
INCREASING NUMBER OF CUSTOMER COMPLAINTS?        INCREASING STAFF TURNOVER?            FALLING NET PROFIT?             YOU...
I’m happy coz I can get off in time.
I am very happy with Frankly speaking, I’m                            I don’t see how I fit into                          ...
“An organization does notsucceed because it is big orlong established; it succeedsbecause there are people in itwho love i...
LET’S START BY ASKING…
THE NEXT QUESTION   YOU SHOULD ASK…
TO ANSWER THIS,                               “No company, large or small,                               can win over the ...
2 MAJOR MATRIXLevel of Engagement   Intent to Stay
WISETM ENGAGEMENT SURVEY & WORKSHOPSanalyse               Strategies and Goals       清晰的目標及策略               Roles & Respon...
Dr Terence K L WONG   Kevin W K CHU
Staff Engagement
Staff Engagement
Staff Engagement
Staff Engagement
Staff Engagement
Staff Engagement
Staff Engagement
Staff Engagement
Staff Engagement
Staff Engagement
Staff Engagement
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Staff Engagement

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Staff Engagement

  1. 1. Staff EngagementUnleashing the Talent & Energy of Your StaffIncrease your profit without increasing your payroll costs 發揮員工潛能 ‧ 增強團隊的生產力 始於了解您員工的投入感
  2. 2. INCREASING NUMBER OF CUSTOMER COMPLAINTS? INCREASING STAFF TURNOVER? FALLING NET PROFIT? YOU MAY WONDER: Are my employees not happy with the job they are doing?
  3. 3. I’m happy coz I can get off in time.
  4. 4. I am very happy with Frankly speaking, I’m I don’t see how I fit into the pay, havingnot quite clear on what the future of the considered how much they expect of me. company. work I am assigned. I don’t care. It’sMy supervisor just not my business doesn’t listen. anyway.
  5. 5. “An organization does notsucceed because it is big orlong established; it succeedsbecause there are people in itwho love it, sleep it, dream it,and build future plans for it.”-Anonymous
  6. 6. LET’S START BY ASKING…
  7. 7. THE NEXT QUESTION YOU SHOULD ASK…
  8. 8. TO ANSWER THIS, “No company, large or small, can win over the long‐runMEASURE the level of without energized employeesENGAGEMENT of your employees who believe in the firm’s mission and understand how to achieve it. That’s why you need to take a measure of employee engagement at least once a year through anonymous surveys in which people feel completely safe to speak their minds.” ‐ Jack Welch, Former President and CEO of GE
  9. 9. 2 MAJOR MATRIXLevel of Engagement Intent to Stay
  10. 10. WISETM ENGAGEMENT SURVEY & WORKSHOPSanalyse Strategies and Goals 清晰的目標及策略 Roles & Responsibilities 清晰的角色及責任 Senior Leadership 卓越領導能力 Communication 傳訊 ‧ 溝通 Ethics & Integrity 道德 ‧ 誠信 Pay & Benefits 薪酬福利 Training & Development 訓練與發展 Support & Resources 支援與資源 Recognition 工作表現的嘉獎 Work/Life Balance 工作與生活的平衡 Overall Satisfaction 整體工作滿足感 Accountability 團隊的問責性 Adaptability 團隊的適應力 Team Confidence 信任團隊能力 Teamwork 團隊合作精神 Trust 互信互助 Community Involvement 社區參與 Inclusive Culture 包容文化
  11. 11. Dr Terence K L WONG Kevin W K CHU

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