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Enjay mobile customer service app for sugar crm

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Having a web support portal for customer service is very old fashioned. Enjay Mobile Customer Service App for Sugar CRM helps your customer to log/track support tickets, create enquiries, request a call back from their mobile devices.

A must have mobile App for Sugar CRM. (supports SuiteCRM, Vtiger CRM also)

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Enjay mobile customer service app for sugar crm

  1. 1. Enjay Mobile Customer Service App for Sugar CRM Let your customers use their mobile to interact with you & your CRM The ultimate Customer Engagement Tool
  2. 2. “Self Service Web portal is very old fashion” Really old fashioned.
  3. 3. Mobile Customer Service App is far more interactive, efficient, intimate and effective
  4. 4. A Mobile App for your customers, which talks to your CRM
  5. 5. A Mobile App for your customers, which talks to your CRM • Customers can create/track a support ticket.
  6. 6. A Mobile App for your customers, which talks to your CRM • Customers can create/track a support ticket. • Customers can Create and enquiry for a product / solution.
  7. 7. A Mobile App for your customers, which talks to your CRM • Customers can create/track a support ticket. • Customers can Create and enquiry for a product / solution. • Customers can request a call back with single click.
  8. 8. A Mobile App for your customers, which talks to your CRM • Customers can create/track a support ticket. • Customers can Create and enquiry for a product / solution. • Customers can request a call back with single click. • You can send push notifications to all your customers from within your CRM.
  9. 9. A Mobile App for your customers, which talks to your CRM • Customers can create/track a support ticket. • Customers can Create and enquiry for a product / solution. • Customers can request a call back with single click. • You can send push notifications to all your customers from within your CRM. • Customer registration details and Tickets / Enquiries get logged into CRM immediately and automatically.
  10. 10. Ultimate Platform for lead generation & Customer engagement.
  11. 11. Ultimate Platform for lead generation & Customer engagement. • You can send push notifications to all the registered users.
  12. 12. Ultimate Platform for lead generation & Customer engagement. • You can send push notifications to all the registered users. • Your Customer registration database is one of the best and most complete KYC, which is updated by your customers themselves.
  13. 13. Ultimate Platform for lead generation & Customer engagement. • You can send push notifications to all the registered users. • Your Customer registration database is one of the best and most complete KYC, which is updated by your customers themselves. • When customers log Support Tickets directly into Mobile App, it reduces your work (of data entry) to a great extent.
  14. 14. Ultimate Platform for lead generation & Customer engagement. • You can send push notifications to all the registered users. • Your Customer registration database is one of the best and most complete KYC, which is updated by your customers themselves. • When customers log Support Tickets directly into Mobile App, it reduces your work (of data entry) to a great extent. • Giving power in the hands of customers to create (and even) re-open tickets, creates huge confidence.
  15. 15. - Leading Customer Service Evangelist. “Creating a support ticket in less than 3 clicks on Mobile device is more effective than going to web portal.”
  16. 16. A Visual Tour
  17. 17. although the images shown here are showing it as Enjay Support App, Finally this App will be delivered in your name (your brand and your logos). Your customers will download it and registration data will go in your CRM. Note
  18. 18. Enjay Mobile Customer Service App Supports all the CRM based on Sugar Platform. If you have any other platform, we can make this compatible for it.
  19. 19. Mobile App available for Android and iOS
  20. 20. Customer registers after downloading the App.
  21. 21. Registration data is injected instantly and automatically into your CRM.
  22. 22. A Separate “Enjay Mobile App” Module is created which holds all the registration data
  23. 23. Note the options selected by Customers (which can be used to push notifications)
  24. 24. Home screen of application shows links to all your products and information.
  25. 25. If Customers clicks on Call me (red Button), He/ She receives a call back in 10-20 seconds, automatically.
  26. 26. Mobile App sends request to Enjay Synapse in your office and an automatic call back happens.
  27. 27. Mobile App sends request to Enjay Synapse in your office and an automatic call back happens.
  28. 28. Mobile App sends request to Enjay Synapse in your office and an automatic call back happens.
  29. 29. Your CRM user (Support Agent) back in office receives a Call popup like this. (showing all the information about customer)
  30. 30. Immediate call notification by email to the user in case he/she is not on the desk.
  31. 31. Enjay Synapse is a Telephony solution (Asterisk Based), which can integrate with your Telephony System (EPABX) Call Back feature requires Enjay Synapse Solution
  32. 32. Customer can create an enquiry directly from the Mobile App. (fields and dropdown can be modified for you)
  33. 33. A lead record created into CRM instantly. (its auto related to the Contact Automatically)
  34. 34. Lead record in detail view. (note the Geographical Location, which can be used to allocate the lead to concerned person)
  35. 35. Customer can create a support ticket.
  36. 36. Note the files has also been attached to the ticket. (it can photograph or some saved file)
  37. 37. Support case created in CRM and also related to relevant contact records.
  38. 38. Detailed view of Support Case created in CRM (Note the Location, which can be used for auto assignment purpose)
  39. 39. Customer can re-open closed tickets, just with a single click.
  40. 40. Customer can re-open closed tickets, just with a single click. (just open the closed ticket and add new description)
  41. 41. Note that the status of Ticket has been changed to “Re-Open”
  42. 42. Note that the status of Ticket has been changed to “Re-Open” in CRM also.
  43. 43. You can send Push notifications
  44. 44. You can send Push notifications Which is available from inside the app also
  45. 45. A Summarised Email is sent to admin for all the Call Back requests received from Mobile App.
  46. 46. www.enjayworld.com sales@enjayworld.com +91-260-6612901 Contact us for more details and demo iOS : http://bit.ly/NjMobios Android: http://bit.ly/Njmobile Or download the app to try out yourself
  47. 47. Enjay Mobile Customer Service App for Sugar CRM Let your customers use their mobile to interact with you & your CRM The ultimate Customer Engagement Tool

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