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Best Call centre solution with integrated CRM

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Call recording, IVRS, Inbound/outbound Call handling, API support don't make a complete Call Centre Solution. You don't need pieces which you will integrate, But you will need an integrated solution which works and fits your style and size of business.

Enjay Synapse Call Centre solution is suitable for 2 person team to 200 people team. From a simple calling process or managing complicated Business Process.

Call for free demo on 9898007650
www.enjaytelephony.com

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Best Call centre solution with integrated CRM

  1. 1. Complete Call Centre Solution Call Recording, IVRS, Auto Dialling & API Intelligent IPPBX Manager and Smart CRM Software Enjay Synapse
  2. 2. How this can benefit you? Ideal Solution For Lead Generation Sales Process Tele Support Business Process Automation Upload files and start Calling. Lead generation from Call/SMS/Email is done Automatically. Convert more leads into Sales with proper followup and integrated Multichannel communications. Provide best Tele-support to your clients with integrated Ticketing system and Case Management. Any Business Process Automation that requires Telephony + CRM + API Integration.
  3. 3. It’s not Just Telephony, It’s lot more. Four Part Solution Telephony - (Enjay Synapse) Call Recording, IVRS, Inbound/Outbound Call Handling and many other features. CRM - (Enjay CRM) Full featured CRM to run your Business Functions, like Lead Gen, Sales & Support. API for Integration Your Business is using lots of Applications, our API integrates them all. Mobile Apps (Enjay Latitude) Every business has people who are on the move, Our Mobile Apps integrates them. 01 02 03 04
  4. 4. Other’s provide CRM Integration We provide Integrated CRM
  5. 5. Your Call Centre is Incomplete without CRM Why you need CRM for Call Centre Only Telephony Simple “Single Call Process” E.g.: Mobile Company reminding for Payments. Telephony + CRM Complex “Multi Call Process” E.g.: Sales / Lead Generation or Ticket Management.
  6. 6. Telephony Features Centralised Call Recording Intelligent IVR Inbound / Outbound Calls Intelligent Call Routing Live Call Monitoring API Integration Integrated CRM Customisable Reporting Scheduled Reports as Email Spy / Barge / Whisper Music on Hold Voice Mail Call Summary Voice Broadcast Softphone (SIP) Support Drill Down Reports Missed Call Alerts Auto/manual Dial Call Blocking Live Status Outward Conference Browser Based Management. No programming Required. EPABX Integration VOIP / SIP / Support GSM / Analog Lines Support Data Import/Export Agent Efficiency Reports Voice Transcript Popup Multi Campaign Support Auto Call Distribution (ACD) Ring Groups / Call Queue Skill (Rule) Based Routing DND Support Scalable Architecture Inward/Outward No Blocking Softphone Support Mobile Call Logging Work from Home Web click to Call
  7. 7. CRM Features Sales Management Sales Forecasting Lead Management Lead Capture Ticket Management Mobile App for Team Mobile App for Customers Mobile App for Tele-Calling Web-to-Lead SLA Management Email/SMS Integration Email/SMS to Lead Email/SMS to Ticket Calls/SMS/Emails/Visits AMC Management Unlimited Custom Fields Data Import/Export Workflows Escalations / Approvals Subscription Management Data Security Customisable Access Controls Role/Group Management Geo-Location Mapping Engineer Reports Marketing ROI Analysis Leads Ageing Analysis Smart Feedback Integration Notes/Documents Attachment Time & Cost Analysis Tasks Visits/Meetings Appointments/Calendar Score Card Views Monitor TAT Unlimited Customisable Dashboards Customisable Reporting Tool Scheduled Reports Graphical Charts Social Media Integration
  8. 8. Enjay Call Centre Solution is Suitable for Every Industry Vertical. Industry Verticals BFSI / NBFC Lead Management, eKYC, Customer Support E-Commerce Integrated solution for E-Commerce Portal and CRM+Call Centre. Stock Brokers Lead Management, Customer Onboarding, relationships & Support Real Estate Lead Capture and Sales process with integrated Call Centre. Travel & Hospitality Integrated solution for lead management and customer Service. BPO and Outsourcing Any Inbound/outbound Process with Auto Dialler and Call Distribution Financial Services Loan disbursements, collections and recovery. Service Industry Ticket Management with RMA, Warranty, AMC, SLA and escalations.
  9. 9. Call Centre for Small Teams Convert your Android Phone to call Centre Cloud CRM No infrastructure required. Upload your data to Cloud CRM and start calling. Android Phone Install our App on your Android Phone and convert your Phone to Calling Device. No Capital Investment Pay as you go, instant setup. No costly servers. Ideal for fast growing startups. Work Remotely Suitable for Branches or even work from home. All you need is a Laptop, Android Phone and Wifi.
  10. 10. Call Centre for Larger Teams Comprehensive solution with great API Integration capabilities Scalable Architecture Can be scaled from couple of users to thousands of users within short time. API Integration Entire solution can be integrated with any other App with easy, efficient and secured HTTP API. Deployment Flexibility Cloud based CRM with Local Telephony Servers or completely onsite solution or Mobile based setup. Comprehensive solution Complete solution consisting of Telephony, CRM, Mobile Apps and API Support for Integration.
  11. 11. not only our Solution but our Support is also Great Our Client Says Synapse app is one of the best app/ technology we have used for our call centre. It helps to increase the productivity as our number of calls are drastically increased. Thanks to Enjay team for such a wonderful product. Amit Bajaj Manager Commercial – Infodriveindia Pvt Ltd. SP Toshniwal CEO & MD – ProStocks Pvt Ltd. We are using Enjay Synapse and Enjay CRM for fully automating our Lead/Sales Management and even front office / back office operations. Our Website/Partner portals are integrated with CRM and lots of automation used with Calls/Emails/SMS, saves us lots of time and helps us to close more deals
  12. 12. Few of our Happy Clients Some Success Stories Bank of BarodaCredila (Finance) Narnolia SecuritiesAdarsh Credit Society Alice Blue (Stock brokers) Prostocks (Stock Broking)
  13. 13. Few of our Happy Clients Some Success Stories Madhya Pradesh Online Maharashtra Police Stress Cell MahaOnline (Call Centre) JP Infra (Constructions)Pacifica (Construction) Mahima (Construction)
  14. 14. Few of our Happy Clients Some Success Stories Software@work (Tally Partner) Saraswati (Tally Partner) Apexact soft (Tally Partner) Nandini Infosys (Tally Partner)Shivaami (Cloud Provider) SNS Networks (Technology)
  15. 15. Few of our Happy Clients Some Success Stories Insight Business MachinesDixit Infotech ( SNS (Technology) Calsoft (Software)Infodriveindia Pvt Ltd. Nevada (Dubai-Mktg)
  16. 16. Few of our Happy Clients Some Success Stories Trailfinders (Travel)Tripmakers (Travel UAE) Brandsdaddy (Mobile Mfr) RMCL (MLM) Chowgule Industries Ltd (Maruti)Quba (Manufacturing)
  17. 17. Truebil (Used Cars) Amardeep (Construction) Punjab Group of Engg. Colleges EBC (Book Mfg) Elica PB (Kitchenware)Jindal (Textiles) Few of our Happy Clients Some Success Stories
  18. 18. If you have More Questions, Contact our Support Frequently Asked Questions Can we use PRI, SIP, Landline and GSM connections with Synapse? Yes, any of above types of lines (or any combination) can be used with Enjay Synapse. Even one Synapse can have combination of above lines. Can I use my existing PBX and analogue phones with Enjay Synapse Yes, Enjay Synapse Solutions is compatible with almost any EPABX available in Market. The integration of Synapse and EPABX is done using PRI or IP. Can I import Excel files for Calling and start Calling. Yes, Import the file, allocate the data to agents according to your work requirements and they can start calling immediately. After calling is done you can also export reports in required formats
  19. 19. Frequently Asked Questions If PRI is not feasible at my office, Can I use GSM SIM Cards? Yes, there are two ways to do it. You can either use SIM Banks along with Enjay Synapse or use your Android Phones with Enjay Synapse Mobile to run your Call centre from GSM Lines Is this online Solution or in premise? Yes, In fact, Enjay Synapse solution is in-premise solution with Cloud based CRM. There is total flexibility as far as deployment options are concerned. Can we install Enjay Synapse in our Virtualised Environment Yes, Enjay Synapse (the Telephony Server) can be installed in VM. By default it comes as an appliance, but VM installation is also possible. If you have More Questions, Contact our Support
  20. 20. Frequently Asked Questions Can we allow Agents to work from Home? Yes, with Enjay Synapse Mobile. All you need is Laptop, Android Phone and Wifi and subscription to Enjay Call Centre Solution, That’s it. You are good to go. Can we have voice recording of Calls made from Mobile? Yes, We have special solution for Mobile Calling Teams, called Enjay Synapse Mobile. It allows Android phones as calling device at the same time giving you all the facilities of a Call Centre Solution. Can this solution integrate with my Website or ERP? Yes, entire solution is backed by rock solid easy, efficient and secured HTTP API, which can be used to tightly integrate this solution with any third party solution. If you have More Questions, Contact our Support
  21. 21. put your great subtitle here Meet The Team Limesh Parekh CEO @ Enjay, CRM Evangelist and Productivity Crusader. Passionate about how technology can help business. Vishal Patel Telephony Expert @ Enjay. Heads Team of Communication experts. Handles Telephony part of Call Centre Solution. Ishani Lad Sr. CRM Consultant and Project Leader for CRM Applications. Heads Team of our CRM Functional (and Integration) Experts. Taufik Patel Chief Consultant and Solution Architect for CRM & Call Centre Business. More than 14 years Experience in Enjay.
  22. 22. WHAT WHY WHERE WHEN WHO HOW 9898007650 taufik.patel@ens.net.in Contact for free demo Taufik Patel
  23. 23. Empowering Enterprise with Ennovation Enjay IT Solutions Ltd www.enjaytelephony.com

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