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Cmrw technical


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Cmrw technical

  1. 1. Emma Watson | Page 1 | Confidential Emma Watson 123 Grandview Road 0400 300 200 Stapleville Qld 4000 Strategic IT Management Professional Project Manager  Cloud Architect  Systems Specialist Commercially focused IT Management Professional positioned to convey clear visions and plans, drive business transformations and achieve service excellence. A trusted Technology Advisor to business. Unique composite of leading IT solutions and service delivery and providing strategic management compliment a commitment to continuous improvement. Areas of Expertise Budget Management Business Advisor Change Management IT Standardisation Project Management Solutions Architect Stakeholder Engagement Strategic Planning Systems Integration Team Leadership Technical Engagement Technology Solutions Career Highlights Project Manager (Systems Integration), Pacific Development July 2011–Current Customer Delivery Manager, LogicTech Management July 2009–June 2011 Customer Solutions Architect, The ABC Group July 2005–June 2009 Senior Systems Specialist, MelbourneIT Jan 2004–June 2005 Recent Career Highlights:  Hired and championed a new IT team that achieved the defined vision, mission and service agreements and fostered a long-term commitment to management.  Surpassed key project deadlines and delivered on time and on budget. Documented communication plans, defined project management disciplines, created project plans and schedules and coordinated stakeholders.  Significantly mitigated risk and expedited the unprecedented IT Business Continuity Plan that comprised of documentation, testing and a real life test scenario. Qualifications Bachelor of Information Systems, Queensland University of Technology 2006 Recent Professional Skills Development Virtualised Data Centre and Cloud Infrastructure Planning and Design 2013 Microsoft System Centre Configuration Manager 2013 Microsoft Server 2008 Network Infrastructure 2010 Microsoft Server 2008 Active Directory 2010 VCP Certified Professional 2010 Technical Skills Showcase HA Cisco Nexus 7000 SharePoint 2007 and 2010 VMware Virtual Infrastructure Dell Blade Server Architecture Windows 2003, 2008, XP and Vista Cloud/Virtualisation Solutions Storage Architecture Network Load Balancing Server Solutions Data Centre Solutions
  2. 2. Emma Watson | Page 2 | Confidential Results Delivered Project Manager | Systems Integration, Pacific Development July 2011–Current Enlisted to the business to deliver the transparent insourcing of IT services and commence the integration into the parent company. Impediments to success were plentiful including a hostile service provider, resistance to change and depleted resources. Within 18 months successfully integrated IT, developed a clear roadmap and drove a cultural shift.  Team Leadership: Hired and championed a new IT team that achieved the defined vision, mission and service agreements and fostered a long-term commitment to management. Reduced staff turnover from 20% in 9 months to 5% in 2 years.  Cost Containment: Yielded financial gains and consolidated spiralling IT delivery costs that reduced project budget by 18% year on year.  Project Management: Surpassed key project deadlines and delivered on time and on budget. Documented communication plans, defined project management disciplines, documented project plans and schedules and mobilised stakeholders.  Report Management: Boosted transparency, formulated and launched a reporting matrix that addressed longstanding, indeterminate accountability.  Service Improvement: Reduced the call answer rate from 70% in more than 5 minutes to 97% in less than 3 minutes.  Change Management: Affected a positive cultural shift, engaged and challenged team members attitudes through negotiation and effective communication. Increased 5 star positive feedback in employee engagement surveys from 5% to 60% in 12 months.  Strategic Leadership: Shaped the strategic direction, acted as the representative in management meetings and gave advice and feedback on key decisions.  Technical Expert: Lessened the requirement for external resource. Provided expert technical knowledge to address complex technical issues. “Emma’s leadership within the project was the true driving force to success. I am doubtful the project would have achieved without her leadership”. Customer Delivery Manager, LogicTech Management July 2009–June 2011 Fundamental leadership role managing and delivering IT operations for 3 site locations including 45 external clients, and over 500+ internal staff bridging across both merged networks. Applied expert technical skills when performing key technical functions including server support, users support, backups, and new users.  Risk Reduction: Expedited the unprecedented IT Business Continuity Plan to be delivered 3 months ahead of schedule. The plan included documentation and testing a real life test scenario.  Financial Improvement: Boasted income and business unit viability. Transited IT from a cost center to a fee earning department within 12 months.  Documentation: Authored system configuration and user guides, documented policies and procedures for internal use and developed Service Level Agreements for external client support.  Team Development: Furthered quality outputs reflective of the changing business unit requirements. Lead the team, developed future organisational capabilities and optimised the headcount. Reduced unplanned leave rates from 7% to 0.5% absent on a weekly basis.  Technical Management: Amplified orgnisational credibility from clients perception. Developed secure web access for clients to financial systems and implemented Active Directory, WAN and office telecommunication upgrades.  Strategic Leadership: Shaped the strategic direction, delivered an extensive business review with focus on strategic fit, long term growth and Return on Investment. “Every business needs an Emma. A true people person in the technical world”.
  3. 3. Emma Watson | Page 3 | Confidential Results Delivered Continued Customer Solutions Architect, The ABC Group July 2005–June 2009 Highly customised, solutions focused role engaging clients to determine requirements, develop solutions and deliver business critical results. As key management support, was instrumental in driving operational improvements to business and IT policies, processes and systems.  Solutions Architect: Architected Cloud Solutions for high value client opportunities that included detailed and high level design and supporting technical documentation.  Client Management: Ensured that client expectations were met. Developed a clear understanding of their business and technical requirements and maintained the technical integrity of design and capability to deliver. Held a 5 Star client satisfaction rating.  Client Engagement: Minimised client resistance to previously unseen levels. Engaged with key stakeholders to develop a reputation as a trusted technology advisor.  Documentation: Set without precedence in a newly formed yet fast growing team, developed documentation based on best practice which was implemented on a national scale.  Project Delivery: Nominated to, and worked on high profile projects for key clients which significantly contributed to the successful engagement of targeted clients within the same demographic.  Leadership: Shaped the strategic direction of the team, respected as a senior resource in team meetings and gave advice and direction on key operational and process issues.  Emerging Technology: Embraced emerging technology. Researched, recommended and evaluated new or alternative technologies which will enhance current systems. “I have found her to be extremely knowledgeable on so many areas of IT, yet she still retains that drive to engage and inspire those around her.” Senior Systems Specialist, MelbourneIT Jan 2004–June 2005 Delivered 3rd level support in accordance to key service indicators. Performed server installations, upgrades, patching and memory and CPU upgrades. Key contributed in the Port Botany Relocation move from the current Moore’s office based at Darling Harbour.  Subject Matter Expert: Lessened the requirement for external vendor engagement. Established VMware 4 expert status within the company and effectively managed their environment on a daily basis.  Project Support: Ensured project progression. Complied Business cases, Change Requests and Project documents.  Process Improvement: Improved start of day checks by collaborating with a 3rd party company who provided monitoring software to improve processes. “Emma quickly established herself as a key resource in the team – as an expert she was willing to share and support her team in a professional and positive manner.”
  4. 4. Emma Watson | Page 4 | Confidential The project situation / challenge Emma was an IT professional. Having experienced her first management role, she was keen to secure a new leadership role. The role she was applying for had a core focus on leading a team of Solution Architects. She had become aware of an opportunity via a contact. She had received the feedback that management had found that previous manager was a good Architect, but did not have the soft skills to lead the team. Explanation of choices for document style and information inclusion The key strategy was to draw her soft skills, without diluting her technical ability. She has strong testimonials so I looked at integrating these to further support her unique combination of technical and soft skills (which were a key requirement in the position). As Emma is based in Australia, all technical requirements and spelling are reflective of Australian requirements. Job seeker results Emma secured an interview, and ultimately was offered the position. She is currently in the probationary period of her role.