CHICKEN SHOPS,
PLATFORMS
& CHAOS
@LouiseDowne / @hereatEngine
DESIGNING
THE FUTURE
@LouiseDowne / @hereatEngine
AND WHY WE
SHOULDN’T
@LouiseDowne / @hereatEngine
IMAGE BY

WATCH TOWER
@LouiseDowne / @hereatEngine
THE FUTURE HAS
NO MORALITY
@LouiseDowne / @hereatEngine
DESIGN:

JUST BECAUSE YOU
CAN DO SOMETHING
DOESN’T MEAN YOU
SHOULD
@LouiseDowne / @hereatEngine
TECHNOLOGY:

IF SOMETHING
CAN BE DONE IT
PROBABLY WILL BE
@LouiseDowne / @hereatEngine
RESTARTING BRITAIN 2 2013 :

‘DISJOINTED INCREMENTALISM’
CHARACTERISES PUBLIC SERVICE
DESIGN: WHERE SERVICES ARE
ALTERED A...
IMAGE BY

E.ON
IMAGE BY

VIC CASAMBROS
IMAGE BY

NASA
IMAGE BY

DIUSGOVUK
SCIENCE TODAY :

“THE ROVERS ENJOY
CONSIDERABLE POLITICAL
SUPPORT IN CONGRESS”
@LouiseDowne / @hereatEngine
IMAGE BY

WELLS FARGO
IMAGE BY

BARCLAYS GROUP
SHOPPER:

“I DON’T THROW MY
	 RECEIPTS OUT STRAIGHT
	 AWAY! THEY CAN STEAL 	
	 MONEY FROM YOUR ACCOUNT
	 IF THEY GET THE R...
WHEN WE DON’T
KNOW HOW A
THING WORKS
WE MAKE IT UP
@LouiseDowne / @hereatEngine
FUNCTION
FOLLOWS FORM
@LouiseDowne / @hereatEngine
DAVID WEINBERGER :

“SMALL THINGS 			
	LOOSELY JOINED”
@LouiseDowne / @hereatEngine
WE CAN ONLY
TRUST SOMETHING
IF WE THINK WE
KNOW HOW
IT WORKS
@LouiseDowne / @hereatEngine
DESIGN BORDERS
NOT BOUNDARIES
@LouiseDowne / @hereatEngine
LEARN TO SCALE
HONESTLY
@LouiseDowne / @hereatEngine
TAKE UBIQUITY
SERIOUSLY
@LouiseDowne / @hereatEngine
BE MODULAR

@LouiseDowne / @hereatEngine
ANTICIPATE
FUTURE BUSINESS
NEEDS
@LouiseDowne / @hereatEngine
CREATE
AFFORDANCES
@LouiseDowne / @hereatEngine
DON’T DESIGN
THE FUTURE
@LouiseDowne / @hereatEngine
DESIGN
SOMETHING
THE FUTURE
CAN DESIGN
@LouiseDowne / @hereatEngine
Louise Downe, Engine Service Design. SDNC13
Louise Downe, Engine Service Design. SDNC13
Louise Downe, Engine Service Design. SDNC13
Louise Downe, Engine Service Design. SDNC13
Louise Downe, Engine Service Design. SDNC13
Louise Downe, Engine Service Design. SDNC13
Louise Downe, Engine Service Design. SDNC13
Upcoming SlideShare
Loading in …5
×

Louise Downe, Engine Service Design. SDNC13

1,424 views

Published on

Design for platforms in an uncertain future.

Service design often involves creating a network of people and things that act together to create a service. Platform design goes beyond designing individual services, towards designing platforms from which multiple services, journeys and interactions can be built.

For example, rather than designing a single healthcare service, a platform approach constructs the internal and outward-facing systems that allow a provider to co-ordinate the development and delivery of its whole portfolio of services. Similarly, rather than designing a mobile app, a platform can produce a whole range of services built around a new technology, provided through a network of devices, users, and partners linked by data flows and revenue streams.

In this talk, Louise Downe outlines Engine’s approach to designing platforms, the typical challenges projects face and ways teams can successfully address them.

Published in: Design, Business, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,424
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
15
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Louise Downe, Engine Service Design. SDNC13

  1. 1. CHICKEN SHOPS, PLATFORMS & CHAOS @LouiseDowne / @hereatEngine
  2. 2. DESIGNING THE FUTURE @LouiseDowne / @hereatEngine
  3. 3. AND WHY WE SHOULDN’T @LouiseDowne / @hereatEngine
  4. 4. IMAGE BY WATCH TOWER
  5. 5. @LouiseDowne / @hereatEngine
  6. 6. THE FUTURE HAS NO MORALITY @LouiseDowne / @hereatEngine
  7. 7. DESIGN: JUST BECAUSE YOU CAN DO SOMETHING DOESN’T MEAN YOU SHOULD @LouiseDowne / @hereatEngine
  8. 8. TECHNOLOGY: IF SOMETHING CAN BE DONE IT PROBABLY WILL BE @LouiseDowne / @hereatEngine
  9. 9. RESTARTING BRITAIN 2 2013 : ‘DISJOINTED INCREMENTALISM’ CHARACTERISES PUBLIC SERVICE DESIGN: WHERE SERVICES ARE ALTERED AND ADAPTED BY CHANGING POLITICAL DRIVERS, PROFESSIONAL FASHIONS & SHIFTING INSTITUTIONAL BOUNDARIES... @LouiseDowne / @hereatEngine
  10. 10. IMAGE BY E.ON
  11. 11. IMAGE BY VIC CASAMBROS
  12. 12. IMAGE BY NASA
  13. 13. IMAGE BY DIUSGOVUK
  14. 14. SCIENCE TODAY : “THE ROVERS ENJOY CONSIDERABLE POLITICAL SUPPORT IN CONGRESS” @LouiseDowne / @hereatEngine
  15. 15. IMAGE BY WELLS FARGO
  16. 16. IMAGE BY BARCLAYS GROUP
  17. 17. SHOPPER: “I DON’T THROW MY RECEIPTS OUT STRAIGHT AWAY! THEY CAN STEAL MONEY FROM YOUR ACCOUNT IF THEY GET THE RECEIPT WITHIN 24 HOURS” @LouiseDowne / @hereatEngine
  18. 18. WHEN WE DON’T KNOW HOW A THING WORKS WE MAKE IT UP @LouiseDowne / @hereatEngine
  19. 19. FUNCTION FOLLOWS FORM @LouiseDowne / @hereatEngine
  20. 20. DAVID WEINBERGER : “SMALL THINGS LOOSELY JOINED” @LouiseDowne / @hereatEngine
  21. 21. WE CAN ONLY TRUST SOMETHING IF WE THINK WE KNOW HOW IT WORKS @LouiseDowne / @hereatEngine
  22. 22. DESIGN BORDERS NOT BOUNDARIES @LouiseDowne / @hereatEngine
  23. 23. LEARN TO SCALE HONESTLY @LouiseDowne / @hereatEngine
  24. 24. TAKE UBIQUITY SERIOUSLY @LouiseDowne / @hereatEngine
  25. 25. BE MODULAR @LouiseDowne / @hereatEngine
  26. 26. ANTICIPATE FUTURE BUSINESS NEEDS @LouiseDowne / @hereatEngine
  27. 27. CREATE AFFORDANCES @LouiseDowne / @hereatEngine
  28. 28. DON’T DESIGN THE FUTURE @LouiseDowne / @hereatEngine
  29. 29. DESIGN SOMETHING THE FUTURE CAN DESIGN @LouiseDowne / @hereatEngine

×