SBTUG

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SBTUG

  1. 1. “Where's the sex? Where's the SIZZLE?” Matt Moore Innotecture
  2. 2. What words do we associate with “sexy people”?
  3. 3. What has someone done to make you feel sexy?
  4. 4. Agenda ● Some issues ● Suggestion 1: Design Thinking ● Suggestion 2: Information Ecology ● Suggestion 3: From UX to SX
  5. 5. Does Enterprise IT make us feel... ...confident? ...special? ...worth it?
  6. 6. PTERPISD
  7. 7. Customers vs consumers
  8. 8. #1: Design Thinking
  9. 9. Design Thinking (in a nutshell) ● A human-centred (rather than technology-centred) approach to innovation & improvement. ● A systemic concern with the total user experience rather than a narrow focus on a particular product or service. ● A focus on unarticulated needs rather than articulated wants requiring immersive research techniques. ● A willingness to visualise & prototype solutions rather than relying on words alone. ● A willingness to iterate solutions rather than expecting them to be immediately fully-formed. ● An appreciation of the power of storytelling, theatre and emotional communication in general.
  10. 10. A systemic concern with the total user experience rather than a narrow focus on a particular product or service.
  11. 11. Unarticulated needs rather than articulated wants requiring immersive research techniques.
  12. 12. Visualise & prototype solutions rather than relying on words alone.
  13. 13. What can we learn from design thinking?
  14. 14. #2: Information Ecology
  15. 15. If your organisation has already obtained one or more collaboration software products, what are they? 16 14 12 10 8 6 4 2 0 1 2 3 4 5 6  10 out of 26 responses using Sharepoint (38%).  7 out of the 14 responses who have obtained only 1 tool are using Sharepoint (50%).
  16. 16. If your organisation has already considered one or more collaboration software products, what are they?  27 responses / 50 products  iCtye, Google Docs, Blackboard Wiki, Microsoft (Sharepoint, Outlook, Exchange), Ektron, Allette Systems (Pageseeder), EMC Documentum (eRooms), Kavi, Alfresco, Jive SBS, Telligent, OpenText Social Media, Lotus (Notes, Quickr, Connections), MindTouch, Atlassian (Confluence, JIRA), Salesforce, MediaWiki, Drupal, Edna, Blackboard, Sakai, BSCW, Matrix, Teamcenter, Windchill, Webex, IM, Sitescape (Novell), SAP, Socialtext, Traction, Novell Teaming, Govdex, Twiki, Intralogics, Drop Box, Skype, K2 BlackPearl, Joomla, Twitter, Yammer, DotNetNuke, Wordpress, OpenCMS.
  17. 17. Information Ecology (Tom Davenport)  Strategy  Politics  Staff  Behaviours  Processes  Architecture
  18. 18. Governance – Four Models
  19. 19. Should we be managing information ecologies?
  20. 20. #3: From UX to SX
  21. 21. Motorola ● Focus on the ● Recognize the sender receiver ● Support the task ● Support the intent of mechanics the message ● Send more/all of ● Provide the the facts capability for storytelling ● Conversation and consumption ● Design for creating shared activities / experiences
  22. 22. Will all enterprise technologies be collaboration technologies?
  23. 23. Thank You ● Matt Moore ● matt@innotecture.com.au ● http://innotecture.wordpress.com/

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