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Showing the Value of KM Matt Moore http://engineerswithoutfears.blogspot.com/
Why? <ul><li>Money </li></ul><ul><li>Respect  </li></ul><ul><li>Survival </li></ul>
Return on… What? <ul><li>“ Can you give me a spreadsheet that will do this for me?” </li></ul>
Return on… What? <ul><li>“ Can you give me a spreadsheet that will do this for me?” </li></ul><ul><li>No </li></ul>
Quantitative Rhetoric <ul><li>Ethos  – Credibility in the eyes of your audience. </li></ul><ul><li>Pathos  – The uses of n...
Know Your Audience <ul><li>You must understand your audience: </li></ul><ul><ul><li>CEO? </li></ul></ul><ul><ul><li>CFO / ...
Know Yourself <ul><li>What activities is your KM programme engaged in? </li></ul><ul><ul><li>Document Management </li></ul...
Volume Measures <ul><li>You should have lots of these: </li></ul><ul><ul><li>Documents added </li></ul></ul><ul><ul><li>Do...
Volume Measures <ul><li>You should have lots of these: </li></ul><ul><ul><li>Documents added </li></ul></ul><ul><ul><li>Do...
Value Drivers Revenue Costs Process Efficiency Sales Effectiveness Staff Productivity Quality Risk Management Staff Engage...
Identifying Linkages <ul><li>Interviews </li></ul><ul><li>Workshops </li></ul><ul><li>Ethnography </li></ul><ul><li>Operat...
Quantifying Linkages <ul><li>Surveys </li></ul><ul><li>Interviews </li></ul><ul><li>Industry Benchmarks </li></ul>
Example - Inputs
Example - Outputs
Example - Outputs
How Good Does Your  Logos  Have To Be? <ul><li>Depends on who your audience are. </li></ul><ul><li>Depends on how much the...
How Good Does Your  Logos  Have To Be? http://www.dkimages.com/discover/previews/767/121750.JPG
How Good Does Your  Logos  Have To Be? http://oldstylekennels.net/db2/00153/oldstylekennels.net/_uimages/brandymastiffpupp...
The Power Of Visuals http://indexed.blogspot.com/2008/03/emperors-new-suit-was-expensive.html
Don’t Forget The Other Two <ul><li>Ethos  – Credibility in the eyes of your audience. </li></ul><ul><li>Pathos  – The uses...
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Showing The Value Of KM

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Showing The Value Of KM

  1. 1. Showing the Value of KM Matt Moore http://engineerswithoutfears.blogspot.com/
  2. 2. Why? <ul><li>Money </li></ul><ul><li>Respect </li></ul><ul><li>Survival </li></ul>
  3. 3. Return on… What? <ul><li>“ Can you give me a spreadsheet that will do this for me?” </li></ul>
  4. 4. Return on… What? <ul><li>“ Can you give me a spreadsheet that will do this for me?” </li></ul><ul><li>No </li></ul>
  5. 5. Quantitative Rhetoric <ul><li>Ethos – Credibility in the eyes of your audience. </li></ul><ul><li>Pathos – The uses of narrative & anecdote. </li></ul><ul><li>Logos – The uses of inductive & deductive reason. </li></ul>http://www.kidspast.com/images/aristotle.jpg
  6. 6. Know Your Audience <ul><li>You must understand your audience: </li></ul><ul><ul><li>CEO? </li></ul></ul><ul><ul><li>CFO / Accountant? </li></ul></ul><ul><ul><li>CIO / IT Manager? </li></ul></ul><ul><ul><li>Business Line Manager? </li></ul></ul><ul><ul><li>Worker? </li></ul></ul><ul><li>What matters to them? </li></ul><ul><li>Therefore: What numbers matter to them? </li></ul>
  7. 7. Know Yourself <ul><li>What activities is your KM programme engaged in? </li></ul><ul><ul><li>Document Management </li></ul></ul><ul><ul><li>Communities of Practice </li></ul></ul><ul><ul><li>Lessons Learned / AARs </li></ul></ul><ul><ul><li>Knowledge Retention </li></ul></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Innovation </li></ul></ul>
  8. 8. Volume Measures <ul><li>You should have lots of these: </li></ul><ul><ul><li>Documents added </li></ul></ul><ul><ul><li>Documents downloaded </li></ul></ul><ul><ul><li>Community sessions </li></ul></ul><ul><ul><li>Community members </li></ul></ul><ul><ul><li>Etc. </li></ul></ul><ul><li>They make nice graphs. </li></ul>
  9. 9. Volume Measures <ul><li>You should have lots of these: </li></ul><ul><ul><li>Documents added </li></ul></ul><ul><ul><li>Documents downloaded </li></ul></ul><ul><ul><li>Community sessions </li></ul></ul><ul><ul><li>Community members </li></ul></ul><ul><ul><li>Etc. </li></ul></ul><ul><li>They make nice graphs. </li></ul>NO ONE CARES
  10. 10. Value Drivers Revenue Costs Process Efficiency Sales Effectiveness Staff Productivity Quality Risk Management Staff Engagement Travel New Product Development CoPs AARs Blogs
  11. 11. Identifying Linkages <ul><li>Interviews </li></ul><ul><li>Workshops </li></ul><ul><li>Ethnography </li></ul><ul><li>Operational Monitoring </li></ul><ul><li>Ask; Listen; Look </li></ul>
  12. 12. Quantifying Linkages <ul><li>Surveys </li></ul><ul><li>Interviews </li></ul><ul><li>Industry Benchmarks </li></ul>
  13. 13. Example - Inputs
  14. 14. Example - Outputs
  15. 15. Example - Outputs
  16. 16. How Good Does Your Logos Have To Be? <ul><li>Depends on who your audience are. </li></ul><ul><li>Depends on how much they like you. </li></ul><ul><li>Always test it beforehand. </li></ul><ul><li>Be prepared to have your assumptions challenged… </li></ul><ul><li>… but don’t be afraid to turn it back. </li></ul>
  17. 17. How Good Does Your Logos Have To Be? http://www.dkimages.com/discover/previews/767/121750.JPG
  18. 18. How Good Does Your Logos Have To Be? http://oldstylekennels.net/db2/00153/oldstylekennels.net/_uimages/brandymastiffpuppy.jpg
  19. 19. The Power Of Visuals http://indexed.blogspot.com/2008/03/emperors-new-suit-was-expensive.html
  20. 20. Don’t Forget The Other Two <ul><li>Ethos – Credibility in the eyes of your audience. </li></ul><ul><li>Pathos – The uses of narrative & anecdote. </li></ul><ul><li>Logos – The uses of inductive & deductive reason. </li></ul>http://www.kidspast.com/images/aristotle.jpg

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