www.facebook.com/egovonline          www.twitter.com/egovonline      www.linkedin.com/groups/eGov-Magazine                ...
The eGov that was andthe eGov that will be...t                           he eGov magazine is delighted to bring you its 75...
Contents              june 2011  grid name 06 n volume 07               second grid         issue                         ...
june 2011                                                            second grid             grid name                    ...
egov 75: vision6   egov / www.egovonline.net / June 2011
egov 75: vision                        R Chandrashekhar                        Secretary, Department of Telecom & Departme...
egov 75: vision                                                                         Please throw some light           ...
egov 75: visionshort span of time. This could happen only when        the health sector have to actually imagine how it   ...
Naghma returned to the                                                                                                    ...
egov 75: industry speak                                                                           Finer aspects           ...
egov 75: industry speak                                                           single Window                           ...
egov 75: industry speak                                                                        Becoming of                ...
I print…my own high qualityidentity cards instantly, onthe spot, on demand.HID Fargo® printers give you…flexibility to pro...
egov 75: industry speak                                                                           Continuity:             ...
egov 75: leaders speak                                                            Miles to go for                         ...
‘Change’ Yet                                                                         to be Felt by                        ...
in person                                                                  Lt Col (Retd) HS Bedi                          ...
in person  With the help of UID, you have a database;          vices. We have successfully laid optical fiber in   connect...
egov 75: industry speak                                                                          soaring                  ...
egov 75: industry speak                                                               digital divide                      ...
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Platinum Special issue of the eGov Magazine
Upcoming SlideShare
Loading in …5
×

Platinum Special issue of the eGov Magazine

0 views

Published on

The 75th special issue of the eGov magazine :: Asia\’s longest running magazine on e-governance.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
0
On SlideShare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
37
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Platinum Special issue of the eGov Magazine

  1. 1. www.facebook.com/egovonline www.twitter.com/egovonline www.linkedin.com/groups/eGov-Magazine Celebrating the ASIA’S FIRST MONTHLY MAGAZINE ON E-GOVERNMENT 75 th issuejuNE 2011 > ` 75/-VOLuME 07 n  ISSuE 06 n ISSN 0973-161Xwww.egovonline.net “The first IT revolution took Indian IT to the whole world. The second one watCh out for would bring the world of IT to India” 1-3 AuGusT, 2011 THE ASHOk, NEw DELHI, INDIA r Chandrashekhar www.eworldforum.net the witness to the Journey of e-GovernanCe
  2. 2. The eGov that was andthe eGov that will be...t he eGov magazine is delighted to bring you its 75th Platinum issue, which celebrates the very exciting journey of eGov over the past 75 months. The eGov magazine started as a mission to build a bridge of communication gap between the various stakeholders within government, private, civil society and academia,working towards ICT initiatives in the area of Governance. In 2005, when we started the eGov magazine,India was avidly talked, in the international communities, as a land of ‘pilots’ and satirically a ‘graveyard’ fore-Governance projects. We thereby saw an immense need to create a platform where these ‘pilots’ and the‘champions’, who were leading them can come together to discuss the challenges and opportunities theywere facing with the wider world inside and outside their respective ecosystems. To say the least, this journey of 75 months has been an amazing one for us. We have ended up creating anincredible community of national and international experts, practitioners and analysts on the multifariousissues of e-governance. We have built a phenomenal knowledge base by carrying out interviews, features,news and views on the myriad issues of e-governance. In these 75 months, we also ended up creating theeIndia and eAsia conferences, duly known for their size and impact. In order to celebrate the 75 months ofour inception, we are organising eWorld Forum in August 2011 in New Delhi, which will be a global forumfor knowledge sharing in e-Governance. To the best of our knowledge, eGov has become the first monthly print magazine on e-Governancein whole of Asia Pacific, Middle East and Africa to have achieved the feat of bringing out 75 issues ofuninterrupted publishing month by month on a regular basis till now. It gives us a sense of immense pridethat eGov magazine contributed in some way to have made a mark in the global e-Governance arena. With the voice against corruption getting louder and louder, there is an inherent inkling in thegovernment to use ICTs more and more to make public service delivery hassle and corruption free asmuch as possible. There is whole new generation of officers in the government, who have no aversion toICTs and who are championing e-Governance at various levels in the government. The initiation of largeprojects like UID, e-passport, MCA 21, APDRP, e-district etc is giving a new life to e-Governance in thecountry. This is good news. The other good news is that with more than 800 million mobile connections,the country is now connected by cell phones in a big way. Both urban and rural areas are growing in mobilephone adoption at an amazing pace. This has considerably reduced the problem of digital literacy andconnectivity. We are excited to take on the future and are geared up to work towards the empowerment ofeffective governance through e-governance in this country. Finally, I would like to take this opportunity to thank all my colleagues, who worked at the eGovmagazine and took it to great heights. I would also like to thank the people in the industry, who took timeto encourage us both morally and through supporting us through advertisements and sponsorships of ourevents. Also, we would be failing in duty if we don’t acknowledge the government organisations, who havesupported us in all our endeavors. We look forward to the path of next 75 months and beyond with all eagerness and excitement. We ravi guptaremain committed to inform and update you month by month on the exciting arena of e-Governance. Ravi.Gupta@elets.in Looking forward to your continued support in this life changing journey... From the history Email at subscription@elets.in to get previous issues March 2011 April 2011 May 2011 June 2011 / www.egovonline.net / egov 03
  3. 3. Contents june 2011 grid name 06 n volume 07 second grid issue industry speaK 12 KisHor CHitaLe, Capgemini india 13 deBraj dam, digisol 14 ravi Kumar, emerson network power 16 ram prasad, epson india egov 75 22 durgadutt nedungadi, Hp enter- vision prise Business 23 venKat patnaiK, niit teCHnologies 06 58 24 sameer Batra, iBm - india/soutH asiar Chandrashekhar shankar aggarwal 25 sanjeev Kapoor, infosys india 28 nitin garg, lenovo india Leaders speaK 20 17 ritoBaan roy, giZ 34 asHanK desai, mastek ltd interview Lt CoL (retd) Hs Bedi 18 tapas gHataK, 42 ramsunder on tulip’s focus on broadband former direCtor, kmda papineni, mCafee and future plans 29 CHetan vaidya, 44 ranBir singH, direCtor, national 30 institute of urBan miCrosoft india interview sandeep raina affairs 45 gopaLaKrisHnan paLaKKiL, mindtree on the overall performance of the government in the last 43 m K yadava, seven years amtron 47 eriC Kuo, msi – india 56 46 sanjay saHay, 49 sandeep menon, spotlight igp, Bengaluru novell india rana gupta what has changed in the last 75 months in e-governance and 48 s n tripatHi, dept 52 neeraj giLL, of rural development, polyCom what more to expect minsitry of orissa 39 54 sandeep seHgaL, interview 53 sudHir KrisHna red Hat india avinasH gupta speCial seCretary on the need for capacity building ministry of panCHayati 57 r K BansaL, uniline and it training in india raj energy systems 04 egov / www.egovonline.net / June 2011
  4. 4. june 2011 second grid grid name issue 06 n volume 07 INbox www.facebook.com/egovonlinePresident Dr M P NarayananEditor-in-Chief: Dr Ravi Gupta www.twitter.com/egovonlineeditorial teamDr Rajeshree Dutta Kumar, Divya Chawla,Sheena Joseph, Dhirendra Pratap SinghSaleS & marketing teamBharat Kumar Jaiswal, Fahimul Haque, Jyoti Lekhi,Rakesh Ranjan (sales@elets.in )SubScription & circulationGunjan Singh (Mobile: 9718289123)(subscription@elets.in)graphic deSign teamBishwajeet Kumar Singh, Om Prakash ThakurShyam Kishore The very firsT issue of egov, being releAsed by The Then union minisTer of iT, dAyAnidhi mArAn, minisTer of iT And The Then chief minisTer of orissA, nAveen PATnAikWeb development teamZia Salahuddin, Amit Pal, Anil Kumarit team readerS’ accoladeS on egov’S 75th iSSueMukesh Sharma i like egov magazine because it keeps me updated with latest happenings in terms of People, Projects,eventS Practices and Technological advancements of my home land.Vicky Kalra —Saiyad Shamim Raza, Asst Engineer - GIS Projects & Engineering - Infrastructure Information & Permits (II&P), Dubai Electricity and Water Authorityeditorial & marketing egov magazine is the only publication that reflects and focus on the transformation of one of the mostcorreSpondence critical contributory in india’s success as an economy, as a nation...very well called the ‘Public sectoregov – G-4 Sector 39, NOIDA–201 301, India enterprises’! A collection of truly inspiring and self educating experience!Phone: +91-120-2502181-85 —Gulab SomayaFax: +91-120-2500060 egov magazine gives in-depth analysis with proper information synthesis; it never leaves out any majorEmail: info@egovonline.net issue and other important topics. -Dr Monika Koul, Assistant Professor, Department of Botany, Hans Raj College, University of Delhiegov is published by Elets Technomedia Pvt. Ltd i like egov magazine because it is “all embracing”, it encompasses the newest of technologies to claspin technical collaboration with Centre for Science, the e-governance policies of the government to the fullest and comprehend most of the developmentsDevelopment and Media Studies (CSDMS). in the iT world with alacrity. —Jayadeep Nair, KeralaOwner, Publisher, Printer: Ravi Gupta, Printed at The magazine facilitates e-governance knowledge, provides e-governance based project insights andVinayak Print Media, D-320, Sector-10, Noida, UP, enables best e-governance practices to the citizens of the nation.INDIA and published from 710 Vasto Mahagun —TGK VasistaManor, F-30, Sector - 50 Noida, UP egov magazine is the first magazine to cover latest e-governance news and updates around the globe .Editor: Ravi Gupta —Vinod Kakde, General Manager, National Institute for Smart Government© All rights reserved. No part of this publication i like egov magazine because it gives us great visibility to look around the best happenings of e-gover- nance around us and a chance to implement new things in our area too”.may be reproduced or transmitted in any form or —Neelkanth Mattar, Gujaratby any means, electronic and mechanical, includ-ing photocopy, or any information storage or i read egov magazine and realised that there are no distinct boundaries for e-governance. The govern-retrieval system, without publisher’s permission. ment services are now made available to the citizens in a more convenient, efficient and transparent manner through icT (information communication technology). —E Ramesh, Hyderabad June 2011 / www.egovonline.net / egov 5
  5. 5. egov 75: vision6 egov / www.egovonline.net / June 2011
  6. 6. egov 75: vision R Chandrashekhar Secretary, Department of Telecom & Department of Information Technology, Ministry of Communication & Information Technology“mobilewhich canonl medium y is the reach out to 850 million people” T he rural areas though have the mobile connectivity, the data connectivity is abysmally low. So, what is the roadmap or vision for the rural data connectivity? One of the key objectives on communications infrastructure has been to provide connectivity to the rural areas, to support various kinds of activities including broad- band services, simple financial services ranging from education to entertainment which are bandwidth intensive and livelihood services. It would be a wrong model if we look at rural areas as mere consumers of various services and the communica- R Chandrashekhar talks about the noble responsibility that he is shouldering, and the road ahead in the Department of Telecom in a freewheeling interview with Dr Ravi tion infrastructure to provide the services. Given the economic profile in the rural Gupta and Dr Rajeshree areas, its equally important that this broadband infrastructure can be used by people Dutta Kumar. in rural areas for purposes related to their livelihood enhancing their own income, opening opportunities for earning additional income by way of greater access to markets, buying the kind of things that they need for the agricultural activities, train- ing programmes for enhancing their skill sets and rural BPOs for providing market- able services. So all of these, are linked to free flow of money. The combination of all of these is important to make the communication revolution also result in economic revolution for people in rural areas. If this does not happen then the mere avail- ability of communication and broadband will only result in underutilisation of this infrastructure as people will not have the buying power to consume the services. This should be the emphasis. Between connectivity and services, it is connectivity that should happen and open up markets. So the broadband has an important purpose of integrating rural and urban areas, thereby spreading economic opportunities evenly in both the areas. What are the activities that are happening at the block level? As of now, we do have reliable connectivity and more than 95 per cent blocks are con- nected as there is optical fibre. But it is below the block level that the problem arises as there is no optical fibre, where the quality and reliability is not so good. So the effort June 2011 / www.egovonline.net / egov 7
  7. 7. egov 75: vision Please throw some light other governance related areas which also on USO funds. Are they need to be taken care of. The institutions optimally used. Can you at the local level are panchayats, hospitals, throw light on the ongoing schools etc which need to be connected. changes? This is a mammoth task to achieving. Too Yes, the USO fund has not been aggres- big a task which cannot be achieved by sively used in the past. So we are work- one organization alone. The connectivity ing on a strategy to use this funds to is entirely the job of the Telecommunica- achieve the goals. The key government tions Department. There are other aspects programmes are increasingly getting digi- which are also time taken. For instance, if a tized, especially the rural programmes, so project for health services has to be imple- the need for ensuring connectivity to the mented through the digital medium, there last mile has increased. The next impor- are a number of functions that needs to be tant thing is targeting or identification of put in order other than just laying of the these programmes are also important. optical fibre, upon extensively. Along with So UID is also getting its importance. So this, there are other governance related “the broadband has an important purpose of integrating rural and urban areas to spread economic oppurtunities evenl in both the areas” y digitisation of these are happening now. In areas which also need to be taken care of. the coming 2-3 years, the maturing of all The institution at the local level are panch- these programmes can be seen.To ensure anyats, hospitals, schoolsetcwhich need to the utilisation, we have created a dedicated be connected. This is a mommoth taskto organisation to rule out the role of optical achieve which ia too big a task which fibre. So that no time is lost in building this cannot be achieved by one organisation organisation.This organisation is nucle- alone. The connectivity is entirely the job ated within the organisation i.e BSNL. of the Telecommunications Department. The next important aspect we are working There are other5 aspects which are also aggressively is working on spreading infra- time-consuming. For instance, if a project structure. Getting optical fibre to every for health services has to be implemented panchayat is what we are targeting. But for through the digital medium, there are is to extend the core network to connect all this creating the right content, digitiz- a number of functions that needs to be the district headquarters to block levels GeTTinG ing and creating the necessary ecosystem put in order other than just laying of the PeRSOnAl and panchayats also. The objective is to are the challenging areas for us. The most optical fibre atleast equipped with some reach every significant habitation which challenging part is to change the people’s functions ready. Like in schools, the HRD education is a mammoth task. So the first step is M.Sc Chemistry mindset. is already equipped with a massive pro- to go with the aggregation layer which M S Computer gramme—National Mission on Education connects the tributaries to the core like Science Please share your through ICT, in which connectivity is an in the telecom sector. Various service area of agenda on connecting all important part. As far as the hard infra- providers can be connected through the specialisation institutions, offices and structure is concerned, the involvement aggregation layer. When it comes to the Finding innovative schools ? of private and public sector are involved. solutions to IT last mile, the strategy is to use wireless related problems The ultimate goal is to provide optical fibre The incremental infrastructure that is in conjunction with wireline which will to each and every village with intention created is very important to achieve the positions held be provided by service providers and of connecting the key institutions, with goal. What is of prime importance is that Associated with also pursue the goal convergence at the organisations like developmental focus area like education, it should be available for a non-discrim- carriage level to make use of all infra- UNESAP, health, skill development. These three are inatory usage of every service provider. Massachusetts structure. Getting optical fibre to all the Institute of the major areas we have to work upon The mobile revolution is the only revolu- village is a difficult task Technology extensively. Along with this, there are tion that has touched a billion people in a8 egov / www.egovonline.net / June 2011
  8. 8. egov 75: visionshort span of time. This could happen only when the health sector have to actually imagine how it it is done vigorously, that too in an appropriate time.the price points were brought down and became would be in 2020, when the whole sector is con- We should be able to implement it quickly. Today,affordable and acceptable to people. We are work- nected through broadband and whole system is we are on the threshold of bringing broadband ining on this kind of revolution. The second thing is digitalized. One should be able to envision an ideal the next two or three years in the rural areas, thefaster distribution. We are not rigid as to whether endstay and this requires intimate knowledge of timing is right to look at how those sectors can begovernment or private sector has to do it. It iswhoever does it faster. “the ultimate goal isHow do you see e-Governance inthe coming years? to provide optical fibre toe-Governance has come a long way in providing each and every village withservices to people which has improved the effi- focus on education, health,ciency. Many of the departments and organiza-tions have done great job but the progress has not skill development”been as quick as it should have been. Of course the domain and should be able to reconfigure. reinvented. You could not have done it withoutthis is a journey which cannot be done in a day’s There is a need for change leaders to emerge in connectivity or broadband. So what is important istime. So the advent of cloud computing has tre- each sector by a few forward looking individuals. doing the right thing at the right time. So this is themendous significance on e-Governance. right time to really put people together. It is evident There is no shortcut or there is no magic wand What are the various initiatives in the education sector that things are moving in aand the only thing is to keep planning. That’s why being taken in healthcare? positive mode but whereas in health, it is at an earlythe overarching vision and the overarching con- When NeGP was approved by the union cabinet, stage where the seeds have been planted in differ-vergence of approaches was so important . With- health and education were not put as explicit mis- ent places to really trigger that process.out this, different people doing different things at sion projects. The mandate was that in both thesea different pace would become difficult. once the sectors the mission is to deliver health and educa- How can the nationaloverall vision and strategy and the architecture is tion. Wheras the other projects, the mission is the information Utility framwork,common, then if people work at a different pace, service itself like the license. So there is a qualita- as proposed by the Technicalit is not disastrous. tive difference in both kinds of services. But while Advisory Group for Unique approving various mission projects, it was clearly Projects play a role inHaving a global experience, how mandated by the Cabinet that major developmen- e-Governace?do you foresee the future of the tal areas like education, healthcare etc would also As far as, information utility is concerned, theiT industry in india? be moved on to e-Governance mode. For the emergence of cloud computing services andAs far as IT policy is concernced, our key goal has health, the critical element is actually packaging platform-based services are important. But for theto be as to how to accelerate and proliferate the the real service itself and ICT is only a small part provision of platform, utility is important. So theservices. Technology and infrastructure are small of it. Whereas in other services like income tax or utility is the organisational phase of the cloud andpart in the whole creation of services. The real others, its different. the platform. The concept of Utility, which wasissue is about people, institutions and procedures. brought in by Technical Advisory Board, is theThis requires huge amount of rethinking of the Do you think there is a need for model going forward for the e-Governance acrossimplementation of plans. This rethinking cannot an evangelist push to happen? different projects as well. The generic platform andbe done by technologists. For instance, people in When you evengelise something, it is essential that the generic utilities will be driven by DIT. R ChandRasekhaR : his soJouRn with e-GoveRnanCe E-governance is 20 percent ‘e’ and 80 percent ‘governance’, so says R Chandrashekhar. His journey with e-governance started in Andhra Pradesh with turning Hyderabad into ‘Cyberabad’. He established the first Department of Information Technology in the country in Andhra Pradesh, and also heralded the most innovative and path-breaking efforts like the public-private partnership (PPP) concept in e-governance projects. He was the first Andhra IT Secretary. Chandrashekhar is credited with the conceptualisa- tion and implementation of various key initiatives like the setting up of the IIIT in Hyderabad. The plum of the pudding was his role in developing the National e-Governance Plan (NeGP), CSC and SWAN as well as driving the evolution of the concept of integrated service delivery in e-governance projects. June 2011 / www.egovonline.net / egov 9
  9. 9. Naghma returned to the classroom again. Ensuring a certified It began with a training initiative by the Bihar Urban Development Authority future (BUDA) with Microsoft Learning. Over 17 000 young , people in Bihar now have relevant IT skills And a globally-recognised certification to gain employment. Gained practical education. as a Microsoft Office Specialist. Naghma now has access to a world of opportunities. She is skilled to find employment, rise above the poverty line and dreams of buying her own PC. This is one of the stories of enabling change for Indias future workforce, by providing them with the right IT skills. Every year, over 2,50,000 people in India are Among them is Naghma Khatoon, who empowered to pursue better job prospectsSynapse | www.synapse.co was forced to support her family after with Microsoft Learning courses and her father’s tragic accident. certifications. To know more about Microsofts initiatives, visit www.microsoft.com/india/msindia
  10. 10. egov 75: industry speak Finer aspects of governance The next decade will define all the building blocks for the design and running of effective e-Governance e Governance in India has steadily evolved from mere com- puterisation of Government departments to initiatives that summarise the finer aspects of Governance, such as citizen centricity, service orientation and transparency. An important observation is that India has developed consciousness and cognizance towards ‘citizen centricity’. The Indian Government has already set up the National e-Governance Plan (NeGP) with a vision to make all Government services accessible to the common man in his locality, through common service delivery out- lets and to ensure efficiency, transparency and reliability of such services at affordable costs. Also a move towards ‘self-service’ wherein the control moves to the citizen rather than the service provider has been initiated, this brings in transparency by eliminating intermediate touch points between the citizen and the service provider, in this case Government agencies. Appointment of professionals from the corporate sector to drive proj- ects like UID is also a huge evidence of the shift in the intent and com- mitment of the Government. A few e-Governance programs have been implemented in India so far and the results have been encouraging. The government’s effort on creation of various NeGP programs, policies and implementation are in the right direction but the journey has just started and we must ensure that we do not make the same errors as others have made while undertaking this journey. In the coming years too, e-Governance will further move from simply e-enabling a particular service or department to a large program with a solid governance structure, ultimately resulting in economic and political Kishor Chitale development. This speaks of a radical shift from ‘what technology can do’ Head, India Domestic Business to ‘what citizens need and how can it be delivered’. So the focus shifts from Capgemini India a technology stand-point to a user-driven perspective. The globalisation of business, greater awareness among citizens and the revolutionary force of IT have changed the perspective of what govern- ments can do. All the work that is being done by the government and pri- vate sectors will be wasted if we don’t devise a mechanism that incentivises the people at large to adopt e-Services over conventional methods. From Archives “We should see ‘rights’ not as stated rules of access to PSI – Public Sector Information, but as fluid environment of information practice” – Michael Blakemore, Professor in Geography, Durham University, UK August 200512 egov / www.egovonline.net / June 2011
  11. 11. egov 75: industry speak single Window Monitoring Bringing all NeGP projects under a single monitoring authority would accelerate the pace of implementation I n India, e-Governance initiative was started by late Rajiv Gandhi and after that a lot of transformation has happened specifically in the past six to eight years. In the last few years, the Government has been putting lot of efforts to reduce the gap between citizen, industry and government. Department of Information Technology (DIT) is also putting lot of efforts to boost up IT infrastructures for the state governments including districts, blocks, municipality levels. The thrust has varied across initiatives, with some focusing on enabling citizen- state interface for various government services, and others focusing on better- ing livelihoods. e-Governance is now an integral part of India’s multifaceted development strategy to take advantage of demographic dividend and is moving beyond technological aspects. We have seen very slow implementation progress in different projects under National e-Governance Plan (NeGP). It is mainly because of lack of inter departmental or ministry coordination, transparency between agen- cies and multiple nodal authorities. If we can bring all NeGP plans under a single monitoring authority agency to grass root levels for all projects then only we can see or expect better results. It can be further enhanced by getting inputs from citizens about unresponsive and unreliable providers. Government should also imbibe better mechanisms to carry out proper survey to understand the ground level ICT requirement for urban and rural areas by involving different agencies in consultation with state, village and other councils in coordination with business people and citizen. Capacity building is the prime factor where the local ICT manufac- turing sector can play a key role in many e-Governance initiatives and Government should invite and involve them for larger participation inDebraj Dam e-Governance initiatives and thus improve the life cycle of Indian ICTVice President - Strategic Business industry. This facility has already been implemented by most of the coun-and Partner Alliance tries including China, US, and Taiwan. Green governance is an importantDigisol part of e-Governance and to reduce OpEx costs of all projects under NeGP, the manufacturing sector needs to be involved on a larger basis. Proper power saving, RoSH-compliant (RoHS Directive stands for “the restric- tion of the use of certain hazardous substances in electrical and electronic equipment”) green products will help reduce energy costs and thus make e-Governance even healthier. From Archives “One of the important components of a complete e-Governance solution is the Geographic Information System (GIS).” - Lokesh Sharma, Business Development Manager, Government, Education and Healthcare, Oracle India eGov August 2008 June 2011 / www.egovonline.net / egov 13
  12. 12. egov 75: industry speak Becoming of an it era In the coming years, India will have more younger population than any other country, thus literacy rate will be encouraging. Tendency towards ICT to avail Government services will, hence increase T hough e-Governance began in India way before National e-Governance Plan (NeGP) but it was brought into one consolidated effort by the NeGP only. The basic vision is to provide all government services to the citizens in the comfort of his home through internet. It also reflects that the programme aims to reduce per- sonal interface with officials to a basic minimum. NeGP has laid the foundation of what can be called the digitisation of governance. But, what pose as major roadblocks in this path of digitisa- tion are IT illiteracy among officials as well. Those who have to drive the project don’t have the basic knowledge of the technologies being used and thus ownership is not at that level. Also, basic infrastructure used to be a problem, but, since now its majorly a Public-Private Partnership (PPP) model we are working on that issue is more or less taken care of. In the coming years we will see more and more projects being deployed under the NeGP. There will be no more bureaucracy or the department- centric structure. The structure will be more a citizen centric. In the coming years, India will have younger population than any other country, thus literacy rate will be encouraging. Under these circumstances people will have more tendency towards ICT to avail various Government ser- vices and it will be wiser for the authorities also to govern through innova- Ravi Kumar tive use of technology. Country Manager - Govt & BFSI In the coming years a couple of things should be taken care of. Firstly, Emerson Network Power (India) Private Limited consultancy and vendors should have more ownership over the project and not be involved in bureaucratic processes, which only takes up more and more time and yields nothing and secondly; there should be better and more efficient utilization of funds. There are huge funds allocated to each of these projects but there is no proper monitoring for the utiliza- tion. Thus fund utilization can be worked upon. From Archives “Internet is simultaneously a world of both ‘opportunities and challenges’ and online challenges are just an extension of real life challenges” — Rajnesh D. Singh, Regional Bureau Manager, ISOC Asia October 200914 egov / www.egovonline.net / June 2011
  13. 13. I print…my own high qualityidentity cards instantly, onthe spot, on demand.HID Fargo® printers give you…flexibility to produce great looking ID cards in-house.Save time and costs by managing on-site production of your own secure ID cards withFargo® card printers and Asure ID® software. Simple and convenient to use, HID’s solutionsproduce high quality cards and choices of printing technologies to match your needs.To secure your future, visit hidglobal.com/Iprint-eGov
  14. 14. egov 75: industry speak Continuity: an issue in initiatives Post-implementation analysis and impact analysis are important to map the success, failure and causes of both T he various e-Governance initiatives in India have changed the way we interact with the government. There are so many areas where we have made progress- online land record details, income certificate, interactive classrooms, e-Passport, online income tax return; technology has transformed the way we do those necessary but time- consuming activities. Obviously, a lot more can still be done and there is a long way to go. Not talking of bigger changes but simple services like booking movie or rail tickets online has made life easier. Such small (though big in reality) changes actually make citizens feel empowered as these are the ones that actually make a differ- ence, make life easier for everyone across classes. Rail ticket is the need of all the segments of people whereas filing income tax online might not be. In the coming years such more services should come up coupled with better capac- ity building and awareness programmes for the rural population. Continuity is a major problem in majority of government initiatives. Suddenly we see a lot of new developments happening in a project and then all of a sudden it’s on a standstill, nothing is happening. A good exam- ple here could be Common Service Centers (CSCs). We started off very well but where are we now? We have not yet achieved the target of one lakh CSCs and many of the ones started have been shut down. So how much was actually implemented? Post-implementation analysis and impact analysis are very important to map the success, failure and causes of both. Ram Prasad Feedback from citizens is also very essential. The authorities should Senior Business Manager - Consumer Product Group have clear targets. What is it that they want to ultimately achieve? Is it just Epson India computerisation of some departments or they actually want to deliver some application-based services too. Last-mile connectivity, disconnect between employer and employee and non-awareness among citizens; all these are major setbacks and need to be tackled. Awareness is needed at a large scale. Common everyday education is the key to success for these e-Governance initiatives and ultimately achieving a digitized economy. From Archives “e-Government should be the enabler of public sector transformation, and as such it has to be an integral part of administrative reform programmes rather than a stand-alone initiative” – Oleg Petrov, Programme Coordinator, e-Development Thematic Group, Global ICT Department, World Bank January 200816 egov / www.egovonline.net / June 2011
  15. 15. egov 75: leaders speak Miles to go for e-governance The power of media, marketing and advertisement should be duly utilised to increase visibility and outreach of e-Governance projects A ll is not as well as it seems with the National e-Gov- ernance Plan (NeGP). Various NeGP projects are still under implementation and have progressed very slowly from the year of implementation. State gov- ernments are implementing their own e-Governance projects for certain departments but the status too is dismal in certain cases. The reasons are many for this condition but mostly it is lack of IT pen- etration and capacity building among the stakeholders. There are large remote pockets where technology has not seeped in and even where it has proper training is not there to use it efficiently. The coming years though could see more adoption of broadband in urban areas; rural areas however still would be a challenge. Given the special status of NeGP, one expected faster implementation. Longer the time to ‘go live’, more difficult is it to contain skepticism about expected benefits from eGovernance. There could also be resistance to continued funding of such projects if legislators do not see visible progress. If we are to expect radical changes in the pace of implementation in the coming years we should follow some strict measures like giving more consideration to mobile technology and shifting towards m-Governance as most users irrespective of the rural or urban category will access inter- net on their phones. A dedicated government task force at operational level that can go from location to location and act as project manager on the government side shouldRitobaan Roy be made for all the projects for e-Governance. Certain prominent projectsTechnical Expert, MSME Finance and should be selected and deemed ‘critical’ and should go live by DecemberDevelopment Umbrella Programme, 2012. These projects should also be under a Ring-fence corpus so that theyDeutsche Gesellschaft für Internationale are unaffected by changes in government or budget reviews. Also, the powerZusammenarbeit (GIZ) or media, marketing and advertisement is undermined when it comes to government projects. There are several good schemes up and running about which a major section of the beneficiaries are not aware. Thus, for each of the major projects there should a big launch with proper media promotion which will not only increase its visibility but also enlarge its reach. From Archives “An examination of different areas where ICT impacts the overall framework for governance shows a clear trend towards a more international and a more market-based type of governance” – Morten Falch, Centre for Tele- Information, Technical University of Denmark January 2005 June 2011 / www.egovonline.net / egov 17
  16. 16. ‘Change’ Yet to be Felt by Citizens Citizens should be inducted in such programmes so that their active participation makes the entire system acceptable I t is about a decade when the process of governing the Municipal Management System through certain electronic language has been initiated with a hope that thereafter a better services can be provided to the tax payers of the town and a holistic planning approach can also be taken by using different sources of electronic media. This of course includes certain hardware components, certain dedicated software developed with customization for the use of local bodies, net work facilities to interact with each other and finally sustenance of the entire system through a knowledge sharing effort with the officials of the urban local bodies along with the citizens. It is observed that in most of the cases, the planning of such programme of any governance starts with the initiative of the central planning system and gradually percolates through different official procedures till it reaches the local Government and finally to the citizens of the town. The stake holder remains cut off from such adop- tion. So the change is yet to be felt in the citizen level per se. The expectations of the citizens are no longer restricted in down loading some applications forms or by using some of the maps showing his own house. The citizens have started demanding more information through this system for their daily use like bus routes, location of the services provider, integration of education and health delivery system and so many other daily required areas. Looking deeply in this arena, it seems that the effort in this electronic dissemination of information to the citizen’s needs to be high- Tapas Ghatak lighted in any adopted programme of e-governance for Urban Level Bodies’. It Former Director is not just a specific section of people who are able to handle PC’s on a regular Kolkata Metropolitan Development Authority basis anymore. A large population has access to Internet through their mobile Govt of West Bengal devices Cyber Café. If the development of human resources within the local bodies for carrying out the use of the application set is not addressed and in proper system it may collapse without yielding proper result that was envisaged during the concep- tion of the project. Citizens should be inducted in such programme so that their active participation makes the entire system acceptable. “In the next one year, we would like to have high speed connectivity in 6,000 blocks and 4,000 tehsils across India.” – Subas Pani, Secretary, Planning Commission, Government of India eGov January 200918 egov / www.egovonline.net / June 2011
  17. 17. in person Lt Col (Retd) HS Bedi Founder and Managing Director Tulip Telecom Limited “Uid has provided the first bUilding block in the form of a strong database” W hat was your vision when you founded Tulip? When we founded the organisation, the only competition of data connectivity was with BSNL. At that time data con- nectivity was confined to only few cities. In 1999, after seeing a huge potential in the wireless business, Tulip started its operations in this field. We started covering the whole country with wireless connectivity. We were looking for a big order and we got one from a bank. In 1999, we were able to connect a bank across multiple states through wireless technology. This became the first and one of our biggest successes. We quickly captured the low bandwidth market. With India’s economic growth, every Indian is going to prosper. Today, Indians are at par with the Americans. India has suddenly become popu- lar because of improved governance. We’ll be increasing market share in data services and looking at international long distance, corporate Internet and national long distance markets. Over the last two years, the wholesale market has changed; companies like AT&T, Orange and even Tulip have got international licenses. What are the major policy hurdles? The government also realises that they have to ensure the upliftment of every person. They have to provide the services of the last man. Only challenge is telecommunication i.e. data connectivity. Government needs Tulip IT services is one of India’s largest network infrastructure to deliver services. This infrastructure can be in the form of integrators. Lt Col (Retd) Hardeep Singh Bedi served road, water or data connectivity. Data connectivity is fundamental infra- in the Indian Army for 22 years before he set out to start structure for delivering services, today. his own company, Tulip. Government already has preferences; it creates certain degree of uncertainty. There is a need of some clarity on this policy. There is lack In conversation with Dr Ravi Gupta, he talks about of clarity in government policies in wireless network. There should be no Tulip’s focus on broadband and future plans. Excerpts: subsidy for anybody. The telecom companies have already set up their networks. There is no need to create individual networks.20 egov / www.egovonline.net / June 2011
  18. 18. in person With the help of UID, you have a database; vices. We have successfully laid optical fiber in connectivity segment. Server virtualisation isyou will have the first building block. We can various cities covering major commercial areas. driving the adoption of the latest data centerbe way head for developing world. This fiber rollout has helped Tulip grab more unified fabric technologies that seamlesslyWhat type of opportunities doyou see in enterprise data ser-vices space in India? “cloUd compUting, UcThere are enterprise networks and retail net- and virtUalisation areworks. We are enterprise network. We have a giving sUbstantial boostunique portfolio of enterprise data servicesranging from MPLS VPN, corporate internet, to the enterprise datamanaged services, data center solutions, and connectivity segment”international connectivity. Tulip does notaddress the retail market. I believe, in India the and more customers pan-India, successfully merge storage and network infrastructure intoenterprise data services space has tremendous using Tulip fiber for their data connectivity a unified, highly flexible transport.opportunity and Tulip is strategically placed to requirements.offer data services to all customers. The government is planning to roll out What are your future plans? We could not go to the smaller times pri- fiber that goes beyond the block level to the We are a premium Data Company. Our aim ismarily because linking copper is becoming panchayats. So our recommendation is that to reach every village within two years, but thatmore and more challenging. the government takes on rollout of fiber from depends on us to be able to pick up the orders. between the blocks to the panchayats, which is The point is that we are willing to make theThe government is connecting the big void today and which does not make investments to reach out, but now it is for theevery panchayat through optical commercial sense for the current telecom government and business organisations to seefibers. How do you see such steps? companies, and thereafter make this infra- whether they need services there. If it becomesThe government has come out with a good structure available to all telecom players for profitable, then we will go there. Last year, weplan of fiber connectivity. The government rolling out of services. My suggestion is that had about `2,000 crores of revenue. We shoulddecision to connect every panchyat by fiber is that there should be private participation in its see an increase as the pattern has been of abouta good step. The reality is that as of today, a lot implementation. 20 percent and if we continue to see this kindof fiber and telecom facilities are available up of a growth, we should cross about `3000 croreto the level of most districts. But the moment What are your views on Cloud as we go forward in the next three years. Wethey start going beyond district, that is to block Computing? also expect about `1,000 crores revenue toand taluka level, a lot of telecom facilities such It is an application focus. Cloud computing, come from the data centre business, so in theas fiber are not available, fiber. With our own virtualisation and unified communications are next three years, we should be on track for afiber we can now offer high bandwidth data ser- giving substantial boost to the enterprise data billion dollar revenue. CATCH UP WITH latest news, articles, interviews and case studies at @ www.egovonline.net June 2011 / www.egovonline.net / egov 21
  19. 19. egov 75: industry speak soaring High on e-governance The awareness and demand for better services from people has led to many developments in e-Governance T he government at all levels is embracing e-Governance and adopting proven best practices and technologies for improving customer service and business performance. Internet and technology are drastically changing the way the government operates and delivers services to the residents and businesses. Moreover, implementation of e-Governance has seen a paradigm shift from the depart- ment centric structure of the government to citizen centric structure where the citizen deals with one government. The past years have witnessed the emergence of e-Governance as a potent tool for the government in improving their productivity and enhancing customer satisfaction levels. India has made significant strides in the application of e-Governance in improving the interface between the government and its constituents. Although India has seen great development, we still face challenges to smoothly execute e-governance plans. However, the awareness and demand for better services from people has led to many developments in e-Gover- nance. Lack of IT literacy and awareness regarding benefits of e-governance is one of the biggest challenges for successful government initiatives. Technically, what needs to be looked at is re-engineering of government departments and procedures. Effective usage of communication and IT is the biggest opportunity in the government’s efforts towards achieving the Durgadutt Nedungadi goals of financial and social inclusion. The availability of broadband in Director - Sales the heart of rural India will result in a quantum leap in the effectiveness of HP Enterprise Business healthcare, education as well as efficient disbursement meant for the rural citizens. Once we also cross the regional language hurdle, we will see sub- stantial positive impacts in agricultural productivity as well as rural wealth creation. With initiatives like UID Aadhar we can clearly see that effective use of e-Governance could galvanize the rural development of India. All these projections indicate that the next 5 to 10 years in the e-Governance domain will be even more interesting and challenging than the past. From Archives “The State Data Centre (SDC) would provide common secure infrastructure enabling seamless delivery of Government to Government (G2G), Government to Citizen (G2C) and Government to Business (G2B) services.” – SP Singh, Senior Director, Department of Information Technology, Ministry of Communications and IT, Government of India eGov December 200922 egov / www.egovonline.net / June 2011
  20. 20. egov 75: industry speak digital divide Continues The next five years focus should be more on integration of various services and infrastructure platforms M any things have changed in e-Governance in India but not with the desired results nor with the expected speed. Many programmes were announced during last six years but remained in the vicious circle of EOI, RFP or a pilot and did not achieve the desired scale of economics. India, no doubt is moving towards becoming a power- ful nation on world map. My personal opinion is that we may still con- tinue focusing on micro-level things and lose focus on the goals planned through perspective planning. More and more citizens will be IT savvy but not because one is enabling people at village level but because villag- ers are moving towards cities. The next 5-6 years focus should be and will be more on integration of various different services and infrastructure platforms which are presently working in silos and not able to talk to each other. Going forward, one may end up having “cloud” as the suffix or prefix to all ICT based services. Government institutions will be forced to move towards paperless offices. Judiciary will have a major overhauling in terms of people, process, speed etc. Similarly education and Health sectors will look different as ICT will play a critical role in their transformation. The processes initiated or created, intended for large participation of society did not happen. The outcome is still driven by the large, big and the powerful entities. Hence, the mismatch or the digital divide is still continuing. In short, either the wrong stakeholders are occupying the right place or the right people are made to sit at wrong places. This needs corrections. We must ensure that the basic infrastructure reaches the last mile forVenkat Patnaik digital connectivity, electricity and financial transactions. There is needHead - Government Business of tax holidays for private entities for providing citizen services at theNIIT Technologies Limited village level. Last mile employability, wherever there is scope, should be programmed in all initiatives. Citizens should be taken on board at operational level decision in each and every citizen related projects and programmes. From Archives “In most advanced countries, power utilities have made major gains in terms of productivity, efficiency, reliability and commercial management through the use of modern IT tools” – Karan Bajwa, General Manager, Public Sector, Microsoft India April 2010 June 2011 / www.egovonline.net / egov 23

×