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Banker and customer relationship


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Banker and customer relationship

  1. 1. Presented by :ANANT GARG
  2. 2.  A Banker is responsible for establishing and maintaining positive customer relationships, planning and delivering effective sales strategies and monitoring the progress of new and existing financial products.
  3. 3.   The term customer has not been defined by any act. The term customer is used only with respect to the branch, where the account is maintained. He cannot be treated as a customer for another branches of the same bank.
  4. 4.   Banker customer relationship, is just a special contract where a person entrusts valuable items with another person with an intention that such items shall be retrieved on demand from the keeper by the person who so entrust. Thus the banker is the one who is entrusted with the above mentioned valuable items, while the person who entrust the items with a view to retrieving it on demand is called the customer.
  5. 5. The banker-customer relationship is that of a: 1. 2. 3. 4. 5. 6. 7. 8. 9. Debtor and creditor, Pledger and Pledgee, Licensor and Licensee, Bailor and Bailee, Hypothecator and Hypothecatee, Trustee and Beneficiary, Agent and Principal, Advisor and Client, Other miscellaneous relationships.
  6. 6. Current deposits / accounts Saving bank / saving fund deposits / accounts  Recurring deposits / accounts  Fixed deposits / accounts or term deposits  
  7. 7.      The death, insolvency, lunacy of the customer. The customer closing the account i.e. Voluntary termination. Liquidation of the company. The closing of the account by the bank after giving due notice. The completion of the contract or the specific transaction.