Mediscribes, A Segment Of The Mega Job-Market Determined To Quash All Errors
Mediscribes, A Segment Of The Mega Job-Market Determined ToQuash All ErrorsSuccessful Implementation of Six Sigma and ISO Outshines Productivity and Enhances PerformanceThe recent HIPAA laws in the USA seeking to attend to the consumer (patient in this case) have made forimproved healthcare and the present global scenario of competitive healthcare has been made muchmore cost conscious with its affect on the employment market with the increased concern on access tohealthcare and patient privacy.Mediscribes, a solution provider for this sector, has completely engrossed the concepts coined by SixSigma with the two most important facets of medical transcription business viz. turnaround time andaccuracy to come up with a unique solution applicable across the entire business spectrum.From describing Medical Transcription services and building its business model it goes on to processmapping in the area of operations, production etc. It simplifies the implementation of Six Sigma andopines that operational efficiency may be seen in terms of turnaround time (TAT) and Accuracy of files.After using the six sigma approach the benchmarked improvements are to be sustained through continualimprovements shades of ISO.The Six Sigma approach has been found applicable to all Medical Transcription operations and critical toits success are the managerial & team support as well as software support given that no significantinvestments are necessary for these improvements which exist in the operations. This approach may beconstrained due to the lack of domain experts. Since this process is usually funded internally, by themanagement, it is but appropriate that their representative (usually the CEO) gets a ringside view of thisteam effort along the identified milestones. The roles of the team members are clearly identified for thecore processes under the SIPOC method in the fields of implementation, Sales, IT, HR etc.The critical-to-quality (CTQ) parameters of the core processes are set out with the specificationsidentifying the various parameters and the risk factors along with their mitigation are set out. The typicalmodes of the core processes are also spelt out. The TAT and Accuracy are sampled and measured asper the AAMT guidelines. A graphical analysis of TAT and Accuracy levels has been carried out and errormarking has been done using the Kappa method, t-test etc.The common errors in TAT and Accuracy have been identified and a learning curve has been delineatedin the C&E diagram for TAT and Accuracy levels and a control chart developed as well as the Paretoanalysis carried out too.All these learning have been condensed into action plans with a solution priority matrix for ease ofapplication of Six Sigma into the Medical Transcription business. Standard Operating Procedures,responsibilities etc. have been cod ified in a manual and scorecards too have been developed formonitoring the key process parameters. The correlation of the results showing the „before‟ and „after‟ SIXSigma levels too have shown the positive effects of the Six Sigma approach.