Taylor Made Computer Solutions - About Us


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Taylor Made Computer Solutions - About Us

  1. 1. Working with Businesses like yours
  2. 2. About Us Taylor Made Computer Solutions is a specialist IT service provider based in Fareham, Hampshire. Since 1994 we have been delivering professional IT and training solutions for businesses across the South Coast. We are one of the Solent region’s largest and growing IT support organisations, currently employing over 100 staff. We pride ourselves on our exceptional customer service and ability to attract and retain top class people. In 2008 Taylor Made achieved 8th place in The Sunday Times Top 100 ‘Best small companies to work for’, and attained the highest accolade of Best Companies ‘3 stars’ award, denoting ‘extraordinary performance’. Since then we have been further recognised for our commitment to our people when we were one of the first companies in the UK to be awarded Investors inPeople Gold standard in 2010. Taylor Made are ISO 9001:2008 certified,demonstrating our commitment to providing a first class, quality service to ourcustomers every time. Geographically focussed company Taylor Made Computer Solutions is geographically centred on the M27corridor, with the core of our business being across Hampshire, Dorset, EastWiltshire and West Sussex. This enables us to provide a fast, efficient andprofessional service to our customers, whilst offering the ideal workingenvironment for our staff, who spend less time travelling and more time dealingwith customers’ support requirements.
  3. 3. What we doUsing technology to support your businessTaylor Made specialises in providing IT solutionsdesigned for organisations of all sizes. From ‘pay asyou go’ procurement right through to significantbusiness changes such as opening new offices, TaylorMade have the skills, commitment and resources tosupport and enhance your business.Our strategic approach sets us apart from other IT providers in theregion; our experienced team works hard in partnership with both ourcustomers and suppliers to ensure that from the very beginning thesolutions we deliver are right for your business and align with yourbusiness goals. @ Hosted Solutions Online Backup Strategy Planning Account Management Remote Management Remote Monitoring On-Site Support ServiceDesk Direct Support Software Development Recycling Service
  4. 4. Strategy Planning Account ManagementStrategic ReviewAligning IT with your business objectivesWhen approached to provide IT support, or anyother project, we consider that it is vital to understandthe bigger picture.Taylor Made operate a proven engagement model that ensures yourbusiness gets the most from any investment in IT over the long term.During the development of a comprehensive strategy document, ourexperienced team of consultants will carry out a technical audit ofexisting IT systems, alongside analysis of business plans anddiscussions with key staff. This enables us to take a holistic view of ITresources and present meaningful recommendations to stakeholders.Our aim is to reduce overall IT expenditure through careful planning thusavoiding escalating spend associated with addressing isolated aims.
  5. 5. Remote Management Remote Monitoring On-Site Support ServiceDesk Direct SupportSupportExpertise at hand when you need itTaylor Made have been the trusted IT support andstrategic partner to businesses across the region for manyyears. Our technical team incorporates experiencedServiceDesk engineers, workshop services, field engineersand technical consultants.Our Fareham based ServiceDesk is equipped with the latest secure remoteaccess technologies and remote management tools all designed to improvetime to fix time, minimise business interruption and ensure effective rootcause analysis. Our service delivery is underpinned by ITIL processes and allof our team undergo ITIL training. Our ServiceDesk is backed up by a largepool of experienced field engineers who are available to respond to issueswhich cannot be resolved remotely.itBusinessCare is our name for our IT management, monitoring and supportservice, providing businesses with proactive monitoring, management andadministration of your infrastructure. This ensures that your systems areworking efficiently so you never have to worry about them. itBusinessCare is provided as a fixed price per month solution, tailored to businesses individual needs. We also provide support on a block time basis, where customers purchase a block of hours, which can then be used for assistance when needed. Alternatively, we can provide complete outsourcing contracts for those businesses who want to benefit from a high quality, cost effective and consistent support service over an extended period.
  6. 6. Hosted Solutions Online BackupHosted SolutionsThe Cloud is not a solution, its a journeyWith the increase in available bandwidth at even themost remote locations and with the need for businessesto reduce upfront expenditure for IT equipment, hostedsolutions are rapidly becoming the preferred option fora businesses’ IT strategy.A hosted solution is the provision of your IT needs, with quick andsimple access to your desktop applications and data, from anywherein the world, at any time. Taylor Made’s hosted solutions require no in-house servers, therefore reducing power, cooling and spacerequirements and providing more office space for your core businessfunctions. Economies of scale enable even the smallest business tobenefit from the enterprise-class infrastructure and fault toleranceprovided, with agreed monthly costs and little up-front capitalexpenditure located in secure, purpose built datacentres.Whether it is your equipment we host, or our platforms your ITresides on, you have the reassurance of prompt, professional andproactive support from one of the regions most established andrespected IT firms.
  7. 7. Disaster RecoveryBusiness ContinuitySupport you can rely onTaylor Made have been working with businessesover many years to ensure that business operationsare resilient to IT failure and that systems can berecovered quickly should the worst happen.Our experienced team of consultants work with businessesacross the region to deliver cost effective and resilientinfrastructure, sized to meet individual requirements.Examples of our areas of expertise and experience include:• Highly available Blade and Virtual Server platforms• High performance remote working solutions• Sophisticated backup, archiving and recovery solutions• Real world experience of successfully working with businesses through fire, floods and long term mains and communications failures.
  8. 8. Strategy Planning Account ManagementMigration PlanningPutting the pieces togetherOur team of skilled and experienced solution architectsand engineers can eliminate the risks involved with ITmigration projects whilst ensuring that projects aredelivered on time and to budget. We can handle simple server changes right through to highly complex projects and will have taken other businesses through the process many times before. Our areas of expertise include: • Server consolidation and virtualisation, including capacity planning • Microsoft exchange 2007 and 2010 migrations • Windows Active Directory • Office consolidations, mergers and acquisitions • Desktop consolidation and migrations including XXCitrix and VDI • Migration to integrated IP communications XXtechnologies for voice and data from standard XXtelephone systems • Novell NetWare and GroupWise migrations • Lotus Notes migrations
  9. 9. @ Software DevelopmentSoftware DevelopmentSupport you can rely onTaylor Made have been developing bespoke softwareapplications for over 15 years.From entry-level websites to full on bespoke line of businessapplications and everything in between. Websites, intranets, extranets,business intelligence, reporting, databases, windows applications,email archiving solutions, smartphone apps and more.Our team is experienced in Microsoft SharePoint implementation andhave created our own affordable packaged solution for documentmanagement, SharePoint At-A-Click.We can bring your applications and data together to deliver businessintelligence when and where it is needed.We are able to design and deliver custom software to exactly matchand compliment your business requirements.We have a team with a combined experience of over 100 years inthe software development industry, with an excellent track record fordelivering software on time and to budget.
  10. 10. Recycling ServiceRecyclingEnabling greener workingTaylor Made are an environmentally aware companycommitted to the responsible disposal anddecommissioning of IT and communicationsequipment. We offer a full recycling service thatincludes the collection of equipment as well ascertification to prove that any data has been erasedto fulfil a customer’s security requirements.Our service meets the requirements of Recycling & EnvironmentalDisposal regulations and complies with:• BS EN ISO 14001• WEEE Directive 2003• Data Protection Act 1998• Hazardous/ Special Waste Regulations• Environmental Protection Act 1990• Landfill (England & Wales) Regulations 2002
  11. 11. it Solutions… Taylor Made for your Business Hosted Strategy Remote On-Site Software Solutions Planning Management Support @ Development Online Account Remote ServiceDesk Recycling Backup Management Monitoring Direct Support ServiceFor more information on how Taylor Made could support your business,call us on 01329 239900 or visit www.tmcs.co.uk CLICK HERE TO SUBMIT AN ENQUIRYLeroux House, Cams Hall Estate, e enquiries@tmcs.co.ukFareham, Hampshire PO16 8UL w www.tmcs.co.uk