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ANNUAL REPORT 2012
MIGHTY RIVER POWER LIMITED
Chair and Chief Executive’s Report
Generation
Generation Growth
Our People and Our Communities
Retail
Financial Statements
2
4
6
8
10
14
CONTENTS
Contact Us
We welcome your feedback. Please contact one of our offices or
send your questions or feedback to enquiries@mightyriver.co.nz
Mighty River Power Limited Annual Report 2012 03
The company’s performance was
achieved through value-focussed
trading activities assisted by fortuitous
weather conditions in the first quarter,
and was supported by underlying
growth in renewable generation.
JOAN WITHERS
Chief Executive
CHIEF EXECUTIVE’S
REPORT
was the result of deliberate strategic planning
that began years ago.
Fast forward to the commissioning of the
100MW Kawerau Geothermal Power Station
in the year in review, and our commitment to
geothermal is unarguable.As New Zealand’s
largest geothermal development in more than
20 years, Kawerau’s contribution to the financial
result was threefold; it was commissioned ahead of
plan, at a larger capacity and under budget.
Our hydro generation business also helped
deliver the year’s outstanding result.The Waikato
Hydro System had higher than average hydro
generation; 700GWh (19 per cent) more than last
year. In the first quarter of the financial year we
had the highest inflows ever recorded in a 90 day
period.This meant Lake Taupo storage was rebuilt
from the lows of June 2008 and we generated 23
per cent more than the same quarter last year.
These higher volumes received higher wholesale
prices in the first quarter, driven by low South
Island storage levels at that time. In the fourth
quarter, hydro and gas plant flexibility realised
pricing benefits from market volatility associated
with a range of abnormal conditions including
outages of competitors’
A third factor underpinning the year’s result
was the significantly reduced use of the gas-fired
Southdown plant, 651GWh less than last year,
which correspondingly reduced fuel costs.This
2012 was a year of delivery for Mighty River
Power. It was a year in which we achieved a
number of important milestones; milestones that
the Company has been steadily working towards
over much of the past decade. Earnings before
interest, tax, depreciation, amortisation and
financial instruments (EBITDAF) were a record
$445.4 million, a 46 per cent increase on the prior
year. Similarly, underlying earnings after tax were
$209.9 million, a $73.7 million increase
won the prior year.
The company’s performance was achieved
through value-focussed trading activities assisted
by fortuitous weather conditions in the first
quarter, and was supported by underlying growth
in renewable generation.This geothermal growth
illustrates the flexibility of the plant to adjust for
hydrological and wind conditions to meet the
continuously changing demands of the market
while contributing to a secure electricity supply.
The Mercury Energy business grew rapidly
in the second half of the year, with customer
numbers increasing by 33,000. Such steep growth
demonstrates the value in being flexible and
competitive. It is exciting to see the Company’s
early success from expansion into new areas in the
lower North Island, Christchurch and Dunedin.
Mercury Energy’s expansion has delivered
profitable growth in market share and provided
better value for money to customers.The very
competitive conditions are reflected in Mercury
Energy’s commitment to hold prices for 12
months until April 2012.
Mighty River Power Limited Annual Report 2012 05
We have a strong commitment to
utilising wind as an energy source over
the next decade”further diversifying our
generation portfolio.
Geothermal
Exciting geothermal milestones were achieved this
year, and looking ahead, our development pipeline
is extensive. Staging the development of projects is
proving valuable for improvements and learning as
we progress our geothermal ambitions.
Coming in under budget and commissioned
ahead of time, the Kawerau Geothermal Power
Station was the standout performer of the year.
Some seven years in the planning and construction,
Kawerau is an example of our growth strategy
based on geothermal development.
Officially opened in November 2008, Kawerau
contributed to our record financial performance
by boosting the output of the Company’s equity
interest in geothermal power plants by 796GWh
(160 per cent) compared to the prior year.
Geothermal generation more than doubled to
21 per cent from 9.5 per cent last year and is
predicted to increase yet again in the coming year.
As a major player in geothermal generation,
together with our partners, we are one of the
world’s top ten geothermal generators by energy
produced. A strong forward development
programme will see continued growth with the
132MW Nga Awa Purua plant, a joint venture
between Mighty River Power and Tauhara North
No.2 Trust, expected to be fully operational in
time for next winter.
GENERATION
Hydro Generation
Following the 2008 summer-autumn drought,
Mighty River Power capitalised on record 90-day
inflows to the Waikato Hydro System in July to
September last year by producing electricity to
make up the shortfall experienced by competing
generators due to low storage and dry conditions
in the South Island.These hydro conditions meant
we started the year in a strong position, lifting our
energy margin by $40 million (31 per cent) over
the same quarter in the previous year.
Our approach to the management of natural
resources and the surrounding environment takes
account of the principles of kaitiaki. Our hydro
generation activities are non-consumptive and we
use the water from the Waikato River and Lake
Taupo many times over as it flows through the
hydro generation system. In fact, hydro generation
is the largest user of water in New Zealand.
With the constant and growing need for energy
supply it is important for legacy assets, such as
hydro power stations, to play an ongoing role in
underpinning the country’s economic wellbeing.
Environment Waikato ruled that the maximum
allocable flow (the volume of water that can be
extracted from the Waikato River) should remain
as it currently stands.This decision is now subject
to appeals through the Environment Court.
Given the importance of this fuel source to the
Company’s value, and to electricity consumers
dependent on security of supply, we will assertively
defend the Environment Waikato allocation ruling.
We have demonstrated a strong and consistent
compliance record, and Environment Waikato saw
no need to review the terms of our 35-year hydro
resource consents at the first regular review point.
We support the objectives of the co-governance
process for the Waikato River and are committed
to working in partnership with iwi and the Crown
to ensure a strong and effective governance
structure is in place.We anticipawte any resulting
framework will need to recognise the existing use
of the Waikato River for national-good activity and
also for the preservation of existing hydro storage
enabling production of flexible renewable energy
for New Zealand’s benefit.
In the year under review, capital expenditure
within hydro generation was $9.9 million, spent
on transformers, a control system upgrade and
other enhancements.The hydro asset condition-
monitoring programme identified the need
to replace some end-of-life machinery.These
replacements will give us the opportunity to
increase efficiency in the use of water and
take advantage of technological advances made
since some parts of the Waikato Hydro System
were installed over 80 years ago. Machinery
replacements and upgrades in the coming year
will require significant capital expenditure,
estimated at $27.3 million.
Wind
We have a strong commitment to utilising wind
as an energy source over the next decade, further
diversifying our generation portfolio.Already 2012
has seen a significant increase of investment in
wind by the Company compared with 2011, and in
the coming year this will grow further.
Wind monitoring activity increased with
eight sites at various stages from investigation
to consenting.
Our resource consent application for the
proposed Turitea Wind Farm, near Palmerston
North, was called in by the Minister for the
Environment in December 2008.The independent
Board of Inquiry convened in January 2009 and
hearings are expected to conclude in December.
Gas
The gas-fired Southdown Power Station reduced
output by 60 per cent to 443GWh compared
with the prior year. Southdown complemented
the Company’s diverse fuel mix when national
hydrological and wind conditions were
unfavourable. It enables the country’s, and in
particular Auckland’s, demand for electricity to
be met when weather- dependent energy sources
are not productive or competitors’ large thermal
plants are out for maintenance. Southdown also
provides additional energy capacity during times
of peak demand.
Hydro
Geothermal
Bioenergy
Gas
Mighty River Power Limited Annual Report 2012 07
92% of the energy we
produced this year was from
renewable sources
2011: 2012:5,282GWh 6,118GWh
3,650GWh 4,350GWh
497GWh
1,293GWh
41GWh
32GWh
1,094GWh
443GWh
GENERATION
GROWTH
Growth from an increasingly renewable portfolio
Mighty River Power Limited Annual Report 2012 09
Our continued
commercial success
is underpinned by
the capability and
performance of our
employees.Through our
people, our partnerships
and with the support
of our communities, we
grow value in Mighty
River Power and create
new opportunities –
for employment, our
partners and economic
growth.
OUR PEOPLE
And Our Communities
People
Regular surveys of our 800 employees help us
target initiatives to further strengthen our culture.
More than 90% of our employees contributed to
our most recent employee engagement survey,
which showed positive shifts across all key
measures over the previous survey.
As part of our continued focus on building
leadership capabilities, a comprehensive Leadership
Development Framework was launched in 2012.
Employees at all levels now have the opportunity
to take part in targeted programmes, with
participation to date exceeding our targets.
In the past year we have designed a new
approach to Performance Management, which will
be implemented over the next 12 months.This
new framework gives employees a clear view of
performance expectations and any subsequent
outcomes. Our focus on increasing employee
engagement will continue in 2013, along with
further building leadership and driving a high-
performance culture across Mighty River Power.
Partnerships and Relationships
Developing and maintaining strong relationships
with organisations, groups and individuals who
share an interest in what we do, and
the natural resources that we harness for our
business, is vital.This close understanding with key
stakeholders is critical to building a sustainable
business with long- term operational success.
We continue to work in partnership with Maori
land trusts across a range of geothermal resources,
and we continue to explore opportunities for
future development options and expanding
economic participation. In the Waikato River
catchment, our interests around water quality,
guardianship with kaitiaki and contributing to
the protection and enhancement of the river, are
closely aligned with local iwi.
Community
Being an active and contributing member of
the communities in which we operate is
important to us.
During the year we partnered with Rowing
New Zealand to deliver the 2010 World Rowing
Championships at Mighty River Domain, Lake
Karapiro.As well as being a premier sponsor, we
supported the Karapiro Crew – the volunteer
team of more than 600 mainly local people who
helped make the event a success.
We worked with organisers to deliver
optimal water levels and flow conditions for the
competition.We took significant pride in this event
– with our people, stakeholders and the thousands
of visitors and a worldwide audience able to enjoy
the record success of the New Zealand crews
in a special setting.Along with many other
initiatives where we provide sponsorship support,
Mercury Energy continues its relationship with
The Starship Foundation. Increased membership
of the Mercury Energy Star Supporters’ Club led
to customers donating around $550,000 during
the year througH their monthly electricity bills.
Our customer and Company donations allowed
the Starship Foundation to purchase much-needed
heart equipment and transport systems used in air
ambulance services.
Health & Safety
The health, safety and well-being of our people
is an absolute priority. For us, outstanding
business performance includes outstanding
health and safety performance. Our Health
& Safety performance indicators for the year
improved over the previous period, particularly
those relating to contractors. Lost Time Injury
Frequency Rate (LTIFR) improved from 0.47
to 0.26, while Total Recordable Injury Frequency
Rate (TRIFR) improved from 1.98 to 1.06 per
100,000 hours worked (for employees and
contractors).The total number of hours worked
and the overall risk exposures were at a lower
level than previous years due to the lower
level of project work and the risk management
procedures in place.
Mighty River Power Limited Annual Report 2012 11
Breaking Growth records
With a 10-year track record of customer growth,
the past year has been particularly successful for
Mercury Energy.
The Company’s total electricity retail market
share continues to grow, achieving an increase
of 1.7 per cent compared with the previous
year.Total customers grew by 33,000 in the year
in review, reaching 382,000 by the end of June
2012. Overall residential market share has grown
from 15 per cent in 2002 to 20 per cent in 2009,
adding 100,000 customers, the equivalent of all
households in Palmerston North and
Hamilton combined.
In the domestic gas market we have grown from
zero just seven years ago to take nearly 40 per
cent share of the Greater Auckland market
at the end of June 2012, and increased our
customer base by 8,000 new customers in the
12 months under review. Our success in the dual
fuel space has led to a very strong competitive
response by incumbents.
Much of our success is due to improved
operational efficiency and increased sales and
marketing.The professional approach of our staff
is the driving force behind these gains, while we
continue to use technology in positive ways that
both improve our service levels and reduce
our cost to serve.The combined result of
these factors is enhanced productivity and
contributes to making us New Zealand’s
fastest growing energy retailer.
Customer focussed
During the year, Mercury Energy entered both
the Christchurch and Dunedin areas. Results in
both areas have exceeded expectations in a short
timeframe. In addition to offering competitive
electricity rates, our approach is to become
a valued part of our customers’ communities
over time. Part of this is the development of
community-based sponsorships that resonate with
our customers. In Christchurch we entered into
a mutually beneficial partnership with Canterbury
Netball that directly supports the Tactix netball
team through new customer sign ups and referrals.
Our customers make a significant difference
to children’s lives by choosing to participate in
the Mercury Energy Star Supporters Club, which
celebrated its fifth birthday in May 2012. During
the period under review Mercury Star Supporters
donated a $165,000 mobile ear clinic, furnished
the new Starship Cancer Ward with comfy pull-
down beds for parents and caregivers worth
$77,000, and helped save the lives of unborn
baby twins through the donation of a $143,000
laser fetoscope for the treatment of Twin to
Twin Transfusion Syndrome. Membership of the
Mercury Energy Star Supporters Club doubled
during the period under review.
We know that every dollar counts. In the year
in review we saved our customers $1.7 million
through our Price Plan Rebate which reviews
every customer’s account annually to ensure they
are on the best plan for them. If we find they
would be better off on another Mercury Energy
plan, we move them and refund the difference
back onto their energy account. Over $5 million
has been refunded to customers since the
introduction of Price Plan Rebate in 2006.We
also guaranteed to hold electricity prices for
residential customers until at least April 2014,
helping our customers to budget in increasingly
cost-conscious times.
The current economic environment means debt
issues are not uncommon and we work closely
with customers experiencing payment difficulties.
For many, the unseasonably cold winter that
resulted in average consumption for residential
customers increasing 8 to 13 per cent in the April
to June months meant people experienced higher
than usual bills in the year under review. Our
prepay product, GLO-BUG helps put customers
in control, enabling them to match prepay top
ups with their income cycle.And because greater
awareness of energy consumption can result in
behaviour changes, GLO-BUG customers often
find they use less power overall.
RETAIL
Mercury Energy
Mighty River Power has a 20% share
of the retail electricity market through
its brands: 2012 Energy Retailer of the
Year, Mercury Energy, which has a strong
national presence, along with Bosco
Connect in the city apartment market
andTiny Mighty Power, focused on
provincial towns.The expansion of our
customer base, ahead of the Company’s
new geothermal generation coming
online, has allowed a strong focus
on the quality of our customer base,
tailoring of offers to specific segments,
and on innovative products.
Hamilton, a core market for Mercury Energy
Group Group Company Company
2012 2011 2012 2011
$000 $000 $000 $000
Net profit for the year 127,073 84,614 54,912 128,844
Other comprehensive income
Fair value revaluation of hydro and co-generation assets 219,000 287,000 219,000 287,000
Fair value revaluation of other generation assets 193,250 85,048 - (399,383)
Fair value revaluation of office land and buildings - (950) - (950)
Equity accounted share of movements in associates’ reserves (3,065) 19,865 - -
Release of the available for sale investment reserve to the income statement - 3,097 -
Movement in available for sale investment reserve (858) - (858) -
Retained losses acquired on amalgamation - - - (11,062)
Movements in foreign currency translation reserve (31,146) 610 - -
Cash flow hedges gain/(loss) taken to or released from equity (107,445) (89,281) (88,517) (82,851)
Income tax on items of other comprehensive income (91,184) (85,041) (38,888) (62,173)
Impact of tax rate change 6,797 48,216 10,919 15,487
Other comprehensive income for the year, net of taxation 185,349 268,564 94,042 174,794
Total comprehensive income for the year 312,422 353,178 148,954 303,638
Total comprehensive income for the year is attributable to:
Owners of the parent 312,436 353,211 148,954 303,638
Non-controlling interests (14) (33) - -
312,422 353,178 148,954 303,638
Group Group Company Company
2012 2011 2012 2011
$000 $000 $000 $000
Sales 1,546,740 1,485,088 1,421,536 1,405,208
Less line charges (404,031) (403,286) (395,552) (399,383)
Other revenue 21,172 22,773 22,580 25,998
Total revenue 1,163,881 1,104,575 1,048,564 1,031,823
Energy costs 445,971 500,737 446,344 500,737
Other direct cost of sales, including metering 42,025 46,384 25,319 37,529
Employee compensation and benefits 74,599 74,723 68,751 72,297
Maintenance expenses 55,866 57,958 41,545 41,631
Sales and marketing 19,458 16,505 18,979 16,208
Contractors’ fees 11,268 12,849 10,919 15,487
Professional services 15,051 11,167 11,321 11,108
Other expenses 56,590 56,464 69,090 49,419
Total expenses 720,828 776,787 692,268 744,416
Interest expense (74,629) (34,394) (72,230) (34,104)
Interest income 2,843 3,653 719 4,180
Net interest expense (71,786) (30,741) (71,511) (29,924)
Profit before income tax 185,460 141,353 101,381 188,912
Income tax expense (58,387) (56,739) (46,469) (60,068)
Net profit for the year 127,073 84,614 54,912 128,844
Mighty River Power Limited Annual Report 2012 15
STATEMENT OF
COMPREHENSIVE INCOME
For the year ended 30 June 2011
INCOME STATEMENT
For the year ended 30 June 2011
Mighty river Power
Level 14, 23-29 Albert Street Auckland 1010, PO Box 90 399 Auckland,
New Zealand PHONE +64 9 308 8200
FAX +64 9 308 8209
www.mightyriver.co.nz

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Final

  • 1. ANNUAL REPORT 2012 MIGHTY RIVER POWER LIMITED
  • 2. Chair and Chief Executive’s Report Generation Generation Growth Our People and Our Communities Retail Financial Statements 2 4 6 8 10 14 CONTENTS Contact Us We welcome your feedback. Please contact one of our offices or send your questions or feedback to enquiries@mightyriver.co.nz
  • 3. Mighty River Power Limited Annual Report 2012 03 The company’s performance was achieved through value-focussed trading activities assisted by fortuitous weather conditions in the first quarter, and was supported by underlying growth in renewable generation. JOAN WITHERS Chief Executive CHIEF EXECUTIVE’S REPORT was the result of deliberate strategic planning that began years ago. Fast forward to the commissioning of the 100MW Kawerau Geothermal Power Station in the year in review, and our commitment to geothermal is unarguable.As New Zealand’s largest geothermal development in more than 20 years, Kawerau’s contribution to the financial result was threefold; it was commissioned ahead of plan, at a larger capacity and under budget. Our hydro generation business also helped deliver the year’s outstanding result.The Waikato Hydro System had higher than average hydro generation; 700GWh (19 per cent) more than last year. In the first quarter of the financial year we had the highest inflows ever recorded in a 90 day period.This meant Lake Taupo storage was rebuilt from the lows of June 2008 and we generated 23 per cent more than the same quarter last year. These higher volumes received higher wholesale prices in the first quarter, driven by low South Island storage levels at that time. In the fourth quarter, hydro and gas plant flexibility realised pricing benefits from market volatility associated with a range of abnormal conditions including outages of competitors’ A third factor underpinning the year’s result was the significantly reduced use of the gas-fired Southdown plant, 651GWh less than last year, which correspondingly reduced fuel costs.This 2012 was a year of delivery for Mighty River Power. It was a year in which we achieved a number of important milestones; milestones that the Company has been steadily working towards over much of the past decade. Earnings before interest, tax, depreciation, amortisation and financial instruments (EBITDAF) were a record $445.4 million, a 46 per cent increase on the prior year. Similarly, underlying earnings after tax were $209.9 million, a $73.7 million increase won the prior year. The company’s performance was achieved through value-focussed trading activities assisted by fortuitous weather conditions in the first quarter, and was supported by underlying growth in renewable generation.This geothermal growth illustrates the flexibility of the plant to adjust for hydrological and wind conditions to meet the continuously changing demands of the market while contributing to a secure electricity supply. The Mercury Energy business grew rapidly in the second half of the year, with customer numbers increasing by 33,000. Such steep growth demonstrates the value in being flexible and competitive. It is exciting to see the Company’s early success from expansion into new areas in the lower North Island, Christchurch and Dunedin. Mercury Energy’s expansion has delivered profitable growth in market share and provided better value for money to customers.The very competitive conditions are reflected in Mercury Energy’s commitment to hold prices for 12 months until April 2012.
  • 4. Mighty River Power Limited Annual Report 2012 05 We have a strong commitment to utilising wind as an energy source over the next decade”further diversifying our generation portfolio. Geothermal Exciting geothermal milestones were achieved this year, and looking ahead, our development pipeline is extensive. Staging the development of projects is proving valuable for improvements and learning as we progress our geothermal ambitions. Coming in under budget and commissioned ahead of time, the Kawerau Geothermal Power Station was the standout performer of the year. Some seven years in the planning and construction, Kawerau is an example of our growth strategy based on geothermal development. Officially opened in November 2008, Kawerau contributed to our record financial performance by boosting the output of the Company’s equity interest in geothermal power plants by 796GWh (160 per cent) compared to the prior year. Geothermal generation more than doubled to 21 per cent from 9.5 per cent last year and is predicted to increase yet again in the coming year. As a major player in geothermal generation, together with our partners, we are one of the world’s top ten geothermal generators by energy produced. A strong forward development programme will see continued growth with the 132MW Nga Awa Purua plant, a joint venture between Mighty River Power and Tauhara North No.2 Trust, expected to be fully operational in time for next winter. GENERATION Hydro Generation Following the 2008 summer-autumn drought, Mighty River Power capitalised on record 90-day inflows to the Waikato Hydro System in July to September last year by producing electricity to make up the shortfall experienced by competing generators due to low storage and dry conditions in the South Island.These hydro conditions meant we started the year in a strong position, lifting our energy margin by $40 million (31 per cent) over the same quarter in the previous year. Our approach to the management of natural resources and the surrounding environment takes account of the principles of kaitiaki. Our hydro generation activities are non-consumptive and we use the water from the Waikato River and Lake Taupo many times over as it flows through the hydro generation system. In fact, hydro generation is the largest user of water in New Zealand. With the constant and growing need for energy supply it is important for legacy assets, such as hydro power stations, to play an ongoing role in underpinning the country’s economic wellbeing. Environment Waikato ruled that the maximum allocable flow (the volume of water that can be extracted from the Waikato River) should remain as it currently stands.This decision is now subject to appeals through the Environment Court. Given the importance of this fuel source to the Company’s value, and to electricity consumers dependent on security of supply, we will assertively defend the Environment Waikato allocation ruling. We have demonstrated a strong and consistent compliance record, and Environment Waikato saw no need to review the terms of our 35-year hydro resource consents at the first regular review point. We support the objectives of the co-governance process for the Waikato River and are committed to working in partnership with iwi and the Crown to ensure a strong and effective governance structure is in place.We anticipawte any resulting framework will need to recognise the existing use of the Waikato River for national-good activity and also for the preservation of existing hydro storage enabling production of flexible renewable energy for New Zealand’s benefit. In the year under review, capital expenditure within hydro generation was $9.9 million, spent on transformers, a control system upgrade and other enhancements.The hydro asset condition- monitoring programme identified the need to replace some end-of-life machinery.These replacements will give us the opportunity to increase efficiency in the use of water and take advantage of technological advances made since some parts of the Waikato Hydro System were installed over 80 years ago. Machinery replacements and upgrades in the coming year will require significant capital expenditure, estimated at $27.3 million. Wind We have a strong commitment to utilising wind as an energy source over the next decade, further diversifying our generation portfolio.Already 2012 has seen a significant increase of investment in wind by the Company compared with 2011, and in the coming year this will grow further. Wind monitoring activity increased with eight sites at various stages from investigation to consenting. Our resource consent application for the proposed Turitea Wind Farm, near Palmerston North, was called in by the Minister for the Environment in December 2008.The independent Board of Inquiry convened in January 2009 and hearings are expected to conclude in December. Gas The gas-fired Southdown Power Station reduced output by 60 per cent to 443GWh compared with the prior year. Southdown complemented the Company’s diverse fuel mix when national hydrological and wind conditions were unfavourable. It enables the country’s, and in particular Auckland’s, demand for electricity to be met when weather- dependent energy sources are not productive or competitors’ large thermal plants are out for maintenance. Southdown also provides additional energy capacity during times of peak demand.
  • 5. Hydro Geothermal Bioenergy Gas Mighty River Power Limited Annual Report 2012 07 92% of the energy we produced this year was from renewable sources 2011: 2012:5,282GWh 6,118GWh 3,650GWh 4,350GWh 497GWh 1,293GWh 41GWh 32GWh 1,094GWh 443GWh GENERATION GROWTH Growth from an increasingly renewable portfolio
  • 6. Mighty River Power Limited Annual Report 2012 09 Our continued commercial success is underpinned by the capability and performance of our employees.Through our people, our partnerships and with the support of our communities, we grow value in Mighty River Power and create new opportunities – for employment, our partners and economic growth. OUR PEOPLE And Our Communities People Regular surveys of our 800 employees help us target initiatives to further strengthen our culture. More than 90% of our employees contributed to our most recent employee engagement survey, which showed positive shifts across all key measures over the previous survey. As part of our continued focus on building leadership capabilities, a comprehensive Leadership Development Framework was launched in 2012. Employees at all levels now have the opportunity to take part in targeted programmes, with participation to date exceeding our targets. In the past year we have designed a new approach to Performance Management, which will be implemented over the next 12 months.This new framework gives employees a clear view of performance expectations and any subsequent outcomes. Our focus on increasing employee engagement will continue in 2013, along with further building leadership and driving a high- performance culture across Mighty River Power. Partnerships and Relationships Developing and maintaining strong relationships with organisations, groups and individuals who share an interest in what we do, and the natural resources that we harness for our business, is vital.This close understanding with key stakeholders is critical to building a sustainable business with long- term operational success. We continue to work in partnership with Maori land trusts across a range of geothermal resources, and we continue to explore opportunities for future development options and expanding economic participation. In the Waikato River catchment, our interests around water quality, guardianship with kaitiaki and contributing to the protection and enhancement of the river, are closely aligned with local iwi. Community Being an active and contributing member of the communities in which we operate is important to us. During the year we partnered with Rowing New Zealand to deliver the 2010 World Rowing Championships at Mighty River Domain, Lake Karapiro.As well as being a premier sponsor, we supported the Karapiro Crew – the volunteer team of more than 600 mainly local people who helped make the event a success. We worked with organisers to deliver optimal water levels and flow conditions for the competition.We took significant pride in this event – with our people, stakeholders and the thousands of visitors and a worldwide audience able to enjoy the record success of the New Zealand crews in a special setting.Along with many other initiatives where we provide sponsorship support, Mercury Energy continues its relationship with The Starship Foundation. Increased membership of the Mercury Energy Star Supporters’ Club led to customers donating around $550,000 during the year througH their monthly electricity bills. Our customer and Company donations allowed the Starship Foundation to purchase much-needed heart equipment and transport systems used in air ambulance services. Health & Safety The health, safety and well-being of our people is an absolute priority. For us, outstanding business performance includes outstanding health and safety performance. Our Health & Safety performance indicators for the year improved over the previous period, particularly those relating to contractors. Lost Time Injury Frequency Rate (LTIFR) improved from 0.47 to 0.26, while Total Recordable Injury Frequency Rate (TRIFR) improved from 1.98 to 1.06 per 100,000 hours worked (for employees and contractors).The total number of hours worked and the overall risk exposures were at a lower level than previous years due to the lower level of project work and the risk management procedures in place.
  • 7. Mighty River Power Limited Annual Report 2012 11 Breaking Growth records With a 10-year track record of customer growth, the past year has been particularly successful for Mercury Energy. The Company’s total electricity retail market share continues to grow, achieving an increase of 1.7 per cent compared with the previous year.Total customers grew by 33,000 in the year in review, reaching 382,000 by the end of June 2012. Overall residential market share has grown from 15 per cent in 2002 to 20 per cent in 2009, adding 100,000 customers, the equivalent of all households in Palmerston North and Hamilton combined. In the domestic gas market we have grown from zero just seven years ago to take nearly 40 per cent share of the Greater Auckland market at the end of June 2012, and increased our customer base by 8,000 new customers in the 12 months under review. Our success in the dual fuel space has led to a very strong competitive response by incumbents. Much of our success is due to improved operational efficiency and increased sales and marketing.The professional approach of our staff is the driving force behind these gains, while we continue to use technology in positive ways that both improve our service levels and reduce our cost to serve.The combined result of these factors is enhanced productivity and contributes to making us New Zealand’s fastest growing energy retailer. Customer focussed During the year, Mercury Energy entered both the Christchurch and Dunedin areas. Results in both areas have exceeded expectations in a short timeframe. In addition to offering competitive electricity rates, our approach is to become a valued part of our customers’ communities over time. Part of this is the development of community-based sponsorships that resonate with our customers. In Christchurch we entered into a mutually beneficial partnership with Canterbury Netball that directly supports the Tactix netball team through new customer sign ups and referrals. Our customers make a significant difference to children’s lives by choosing to participate in the Mercury Energy Star Supporters Club, which celebrated its fifth birthday in May 2012. During the period under review Mercury Star Supporters donated a $165,000 mobile ear clinic, furnished the new Starship Cancer Ward with comfy pull- down beds for parents and caregivers worth $77,000, and helped save the lives of unborn baby twins through the donation of a $143,000 laser fetoscope for the treatment of Twin to Twin Transfusion Syndrome. Membership of the Mercury Energy Star Supporters Club doubled during the period under review. We know that every dollar counts. In the year in review we saved our customers $1.7 million through our Price Plan Rebate which reviews every customer’s account annually to ensure they are on the best plan for them. If we find they would be better off on another Mercury Energy plan, we move them and refund the difference back onto their energy account. Over $5 million has been refunded to customers since the introduction of Price Plan Rebate in 2006.We also guaranteed to hold electricity prices for residential customers until at least April 2014, helping our customers to budget in increasingly cost-conscious times. The current economic environment means debt issues are not uncommon and we work closely with customers experiencing payment difficulties. For many, the unseasonably cold winter that resulted in average consumption for residential customers increasing 8 to 13 per cent in the April to June months meant people experienced higher than usual bills in the year under review. Our prepay product, GLO-BUG helps put customers in control, enabling them to match prepay top ups with their income cycle.And because greater awareness of energy consumption can result in behaviour changes, GLO-BUG customers often find they use less power overall. RETAIL Mercury Energy
  • 8. Mighty River Power has a 20% share of the retail electricity market through its brands: 2012 Energy Retailer of the Year, Mercury Energy, which has a strong national presence, along with Bosco Connect in the city apartment market andTiny Mighty Power, focused on provincial towns.The expansion of our customer base, ahead of the Company’s new geothermal generation coming online, has allowed a strong focus on the quality of our customer base, tailoring of offers to specific segments, and on innovative products. Hamilton, a core market for Mercury Energy
  • 9. Group Group Company Company 2012 2011 2012 2011 $000 $000 $000 $000 Net profit for the year 127,073 84,614 54,912 128,844 Other comprehensive income Fair value revaluation of hydro and co-generation assets 219,000 287,000 219,000 287,000 Fair value revaluation of other generation assets 193,250 85,048 - (399,383) Fair value revaluation of office land and buildings - (950) - (950) Equity accounted share of movements in associates’ reserves (3,065) 19,865 - - Release of the available for sale investment reserve to the income statement - 3,097 - Movement in available for sale investment reserve (858) - (858) - Retained losses acquired on amalgamation - - - (11,062) Movements in foreign currency translation reserve (31,146) 610 - - Cash flow hedges gain/(loss) taken to or released from equity (107,445) (89,281) (88,517) (82,851) Income tax on items of other comprehensive income (91,184) (85,041) (38,888) (62,173) Impact of tax rate change 6,797 48,216 10,919 15,487 Other comprehensive income for the year, net of taxation 185,349 268,564 94,042 174,794 Total comprehensive income for the year 312,422 353,178 148,954 303,638 Total comprehensive income for the year is attributable to: Owners of the parent 312,436 353,211 148,954 303,638 Non-controlling interests (14) (33) - - 312,422 353,178 148,954 303,638 Group Group Company Company 2012 2011 2012 2011 $000 $000 $000 $000 Sales 1,546,740 1,485,088 1,421,536 1,405,208 Less line charges (404,031) (403,286) (395,552) (399,383) Other revenue 21,172 22,773 22,580 25,998 Total revenue 1,163,881 1,104,575 1,048,564 1,031,823 Energy costs 445,971 500,737 446,344 500,737 Other direct cost of sales, including metering 42,025 46,384 25,319 37,529 Employee compensation and benefits 74,599 74,723 68,751 72,297 Maintenance expenses 55,866 57,958 41,545 41,631 Sales and marketing 19,458 16,505 18,979 16,208 Contractors’ fees 11,268 12,849 10,919 15,487 Professional services 15,051 11,167 11,321 11,108 Other expenses 56,590 56,464 69,090 49,419 Total expenses 720,828 776,787 692,268 744,416 Interest expense (74,629) (34,394) (72,230) (34,104) Interest income 2,843 3,653 719 4,180 Net interest expense (71,786) (30,741) (71,511) (29,924) Profit before income tax 185,460 141,353 101,381 188,912 Income tax expense (58,387) (56,739) (46,469) (60,068) Net profit for the year 127,073 84,614 54,912 128,844 Mighty River Power Limited Annual Report 2012 15 STATEMENT OF COMPREHENSIVE INCOME For the year ended 30 June 2011 INCOME STATEMENT For the year ended 30 June 2011
  • 10. Mighty river Power Level 14, 23-29 Albert Street Auckland 1010, PO Box 90 399 Auckland, New Zealand PHONE +64 9 308 8200 FAX +64 9 308 8209 www.mightyriver.co.nz