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Merlin Software for Timeshare Front Office Property Management Module FAQ

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Frequently asked questions about Merlin Software for Vacation Ownership front office propety management module for timeshare and fracional resorts which covers every aspect of a resort's management needs from check-in and out, maintenance fee billing, reservations of all types, commissions and concierge. It is the only resort property managment software solution that you need - and it works automatically with all Merlin's other modules including sales, marketing and accounting pacakge.

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Merlin Software for Timeshare Front Office Property Management Module FAQ

  1. 1. Merlin Software Front Office Module Your complete resort property management system
  2. 2. Merlin Software’s timeshare front office module For all your property management requirements from check-in to maintenance fee billing. Merlin Software
  3. 3. What is Merlin Software’s front office module? It’s all about property management including reservations, front desk activities, reservation stock and reservation rights. Can I make different types of reservation – what about my rental programme? We cater for all types of reservations: Timeshare fixed and float; points; inbound exchanges; internal exchanges; oh and rentals as well. Merlin Software front office module From check-in to maintenance fee billing – we have it covered.
  4. 4. Can Merlin manage my housekeeping schedule? Merlin’s Front Office module has two versions, depending on how you use it or what your role is. Both versions have exactly the same functionality but they are each set out differently. We have old and familiar Front Office Module, but we also have the PMS Module (Property Management System), which displays all functionality from a Front Desk/Hotel perspective. Can I record flight details so I can arrange transport? Yep. It’s all in there. Inbound and outbound flights details, airport pick up and drop off - the whole nine yards. Merlin Software front office module From check-in to maintenance fee billing – we have it covered.
  5. 5. We have rules about the length of stay depending on the resort. Can Merlin handle this? Merlin caters for permitted stay lengths, permitted check in and check out days etc. Does Merlin keep a history of all previous stays? All guests (and not only owners), have their own unique profile or Name in Merlin. Each time they stay with you the details of their stay are added to their existing profile in Merlin. This way you get a full history of their activity at your properties. Merlin Software front office module From check-in to maintenance fee billing – we have it covered.
  6. 6. Can it track travel agent commissions? Oh yes. We cater for both commission and wholesale prices to travel agents. We often have maintenance requirements – can we track this on Merlin? Merlin allows you to record maintenance items for rooms and to categorise these. Then you can allocate to the maintenance department or a specialist in that department who will get an email or SMS/TXT message when the maintenance is logged. Merlin Software front office module From check-in to maintenance fee billing – we have it covered.
  7. 7. How can I effectively report on room revenue? There are numerous reports giving you rental income and room revenue - too numerous to mention here. Can I make reservations at external properties where we don’t have inventory? You are able to easily “add and book” for your members if you don’t have inventory in Merlin but obtain it from some external source. And Merlin will track the cost of this external inventory as well. Merlin Software front office module From check-in to maintenance fee billing – we have it covered.
  8. 8. We send out annual statements regarding points usage and have a specific template. Can we do this with Merlin? You can upload your own templates into Merlin and use these for your points statements. Merlin will even send these for you. Just one of the benefits of being in the cloud. Does this module work with other Merlin modules? Oh absolutely. Every Module in Merlin integrates with the others. So rental and guest charges will immediately be picked up in the Back Office/Accounting Module. Merlin Software front office module From check-in to maintenance fee billing – we have it covered. .
  9. 9. Can Merlin’s front office module manage different rental rates for hotel bookings? We have extensive revenue management capabilities using rental rates cards that dynamically vary the rental rates based on three criteria: Occupancy level at your property; Days out the booking is made; Length of stay. Each of these criteria can be set up with any number of “break points” and for each one, you can set a factor or percentage that dynamically varies the rack rate based on how full or empty you are, how many days out the booking is made and how long the guest is staying. Merlin Software front office module From check-in to maintenance fee billing – we have it covered.
  10. 10. What future enhancements are planned for Merlin’s front office module? We have spent the last year or so enhancing Merlin’s Front Office/PMS capabilities to include the very best features of top line hotel property management systems. At the same time, we retained the integrity of the timeshare component. Merlin is fit for mainstream hotels as well as for those who operate mixed-use programs (hotel and timeshare). Of course, it is perfect for the plain vanilla timeshare operations as well. But we are not stopping there. Next on our schedule is the creation of a new PMS User Interface/App that will freshen up the PMS Module’s look and feel. Merlin Software front office module From check-in to maintenance fee billing – we have it covered.
  11. 11. Is 24-hour support available for the Merlin Software front office module? Almost. It depends on where you are in the world, but we have 18 of the 24-hour time zones covered Merlin Software front office module From check-in to maintenance fee billing – we have it covered. Does the Merlin Software team understand timeshare operations? We’ve been in the business. We understand timeshare and fractional resort operations. We understand the process.
  12. 12. Find out more If you think Merlin Software’s front office module could provide you with the support and assistance you need for all your activities, contact us for a full demonstration: www.easymerlin.com Info@quickmerlin.com View our videos on our YouTube channel here: https://www.youtube.com/user/MerlinSoftware4VO Merlin Software front office module From check-in to maintenance fee billing – we have it covered

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