eMeter Remote Connect / Disconnect Application Data Sheet


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eMeter Remote Connect / Disconnect Application Data Sheet

  1. 1. DATA SHEET: Remote Connect | Disconnect Remote Connect | Disconnect eMeter applications reduce your workload and lower your costs while improving reliability and customer service. Remote Connect / Disconnect reduces your unnecessary truck rolls and lowers your operating costs, while providing your customers with more prompt and responsive customer service. With eMeter Remote Connect / Disconnect you can: See the Fastest ROI Ever. Your investment in Smart meters goes even further when you layer on the Remote Connect / Disconnect application from eMeter. With Remote Connect / Disconnect not only can you increase customer service and satisfaction, you also automate other advanced metering applications, such OVERVIEW as prepayment support, demand response, and curtailment/load shedding. • 1,531,000 Residential Meters Deployed Connect or Disconnect at the Push of a Button. Through the CIS Interface, • 15-minute interval data the Remote Connect / Disconnect application receives notice of a service • IOU – Electric disconnection or connection and determines whether a hard or soft (virtual) • Houston, Texas disconnect or connect is required. Virtually Disconnect. The virtual disconnect identifies service points where metered usage exceeds the preconfigured threshold and records these events “From a business in EnergyIP. Virtual Disconnect can also automatically generate a field meter investigation request with your work management system (WMS) or trigger a operation standpoint customer service activity such as phone call or mailing to the premise/account. we have had significant operational Hard Disconnect. If a hard disconnect is requested, the eMeter Connect/ improvements. Disconnect application will determine if the customer premise equipment supports remote disconnect capability, decide which AMI system to use, and We have saved over send the appropriate disconnect order to the AMI system. A meter reading is 1,465,000 truck rolls requested at the time of the disconnect operation to ensure that all of the data since we deployed is there to complete an accurate billing. If the service is not equipped with in August 2009. The remote disconnect capabilities, the Connect/Disconnect application can initiate eMeter EnergyIP tool a field order to the utility work management system to “boot” the meter, or, if appropriate, to “cut on pole”. In either situation, the requests and results has provided us with from the AMI system are logged in the EnergyIP service history for audit and the functionality to verification. do just this.” Connect. When a notice of a service re-connection is sent out from the CIS, the Mary Rich, Smart Grid System Connect/Disconnect application will determine the status of the service point Manager, CenterPoint and remove any soft disconnect thresholds. It will then initiate a remote connect process, or initiate a field order to remove the “boot” or “cut on pole”.© 2011 eMeter Corporation. All rights reserved.
  2. 2. DATA SHEET: Remote Connect | Disconnect eMeter Offerings • eMeter EnergyIP • Settlements • Register Billing • Network Loss Management • Interval Billing • Analytics Foundation • Outage Event Management • Smart Grid Appliance • Remote Connect/Disconnect • Integration Adapters • Energy Engage™ Customer Portal • SAP MDUS Integration Adapter • Prepayment Support • eMeter Professional Services and Support • Customer Service Representative Portal Building Applications on a Strong Foundation eMeter applications run on our MDM Platform, eMeter EnergyIP®, the industry’s leading MDM system, which delivers information and automation in real-time to manage the Smart Grid. With eMeter’s modular design you start fast, use only what you need, and incrementally scale to meet new requirements. You can add additional applications as you need them, or have an application custom-built for your needs. eMeter EnergyIP allows you to adapt to regulatory changes and capitalize on new technology or business opportunities, dramatically improving operational efficiencies and customer service. eMeter provides the essential software that enables leading electric, gas and water utilities worldwide to realize the full benefits of the Smart Grid, reducing operational costs, increasing service reliability, boosting customer satisfaction, and driving energy efficiency. eMeter Corporation Energy Information You Can Act On. +1 (650) 227-7770 sales@emeter.com www.emeter.com© 2011 eMeter Corporation eMeter ®, the eMeter Logo ®, EnergyIP ®, Energy Engage™ and any other trademark found on the eMeter Trade-marks List that are referred to or displayed in the document are trademarks or registered trademarks of eMeter Corporation or its affiliates inthe US and other countries. Other names may be trademarks of their respective owners.