Chapter 9 by Brandon MillerWhat is cultural competence? How can you develop it?Well Cultural competence refers to an ability to interact effectively with people of different cultures,particularly in the context of human resources, non-profit organizations, and government agencieswhose employees work with persons from different cultural/ethnic backgrounds or things of thatnature.And you can develop this by following the stages such as Cultural Knowledge -> Cultural Awareness ->Cultural Sensitivity and much more like being active.How can you communicate effectively?There are many ways to do this but two are1-Set the listener at ease. You want to do this before launching into your conversation or presentation.It can help sometimes to begin with a favorite anecdote. This helps the listener identify with you assomeone like them.2-Be articulate. It is important to speak clearly so that the message comes across in a way that everylistener can understand. Your words are remembered because people instantly understand what it isthat you are saying. It means uttering your words distinctly, preferring simpler words over morecomplex ones and speaking at a level guaranteed to be heard, but without coming across as too quiet ordisengaged.How can you make the most of personal relationships? Let’s be honest We are all guilty of taking things for granted. Perhaps the thing we take for grantedmost of all are our personal relationships. However, very rarely do we stop to think about the processesinvolved in forming personal relationships. The reason why we should, is because personal relationshipsare at the heart of our happiness and future success.think quickly about the way you approach others. In all areas of relationship – personal or otherwise ifyou make your intention when speaking to others appear to be a desire to connect with them - ratherthan to get something out of them – then you will have far more success in forming a partnership withthem. This is because you will have set that person at ease and made them feel that you have taken an
interest in their personal development. It sounds simple but this is a mistake that many people makewhen it comes to forming relationships.