How to receive foreign guests

貴賓接待志工課程接待英文授課講師 : 陳其芬國立高雄第一科技大學應用英語系副教授 2011 年 10 月 22 日 2011 高雄市政府 i-Volunteer 國際志工聯盟

Before we start... ,[object Object],[object Object],[object Object]

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Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Part I. How to be a professional receptionist?

A receptionist is also a ... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Guidelines: 5 Ps’ ,[object Object],[object Object],[object Object],[object Object],[object Object]

Part II. What kind of English should we speak?

Statistics shows... ,[object Object],[object Object]

Use Good “International English” ,[object Object],[object Object],[object Object],[object Object]

Part III. How to communicate with foreign guests?

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SOFTEN Our Communication Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Be a good listener! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Take good control of the conversation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Part IV. Verbal communication when receiving foreign guests / visitors

A. Forms of address ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

B. Greetings & Replies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

C. Introducing yourself ,[object Object],[object Object],[object Object],[object Object],[object Object]

D. Making small talk (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

D. Making small talk (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

E. Offering help ,[object Object],[object Object],[object Object]

F. Freshening up ,[object Object],[object Object],[object Object],[object Object],[object Object]

G. Taking the visitor to his/her hotel or the company ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

H. Giving directions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

I. Making suggestions and invitations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

J. Responding to suggestions and invitations ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

K. Asking for clarification ,[object Object],[object Object],[object Object],[object Object]

L. Troubleshooting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

M. Showing empathy ,[object Object],[object Object],[object Object],[object Object]

N. Taking responsibility ,[object Object],[object Object],[object Object],[object Object],[object Object]

O. Saying how the problem will be solved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

P. Taking action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Q: Making requests ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

R. Closing a conversation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Be careful with ... ,[object Object],[object Object],[object Object],[object Object],[object Object]

Examples of confusing or inappropriate sentences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Situations ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Questions?

How to receive foreign guests

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