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The Seven Habits of Highly Effective Servant Leaders

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Presentation at the Global SAFe Summit 4th October 2018.

SAFe says that effective Scrum Masters, RTE and STEs are servant leaders. This is all well and good but it often requires a significant cultural shift to become a reality. We know from Kotter’s Leading Change that to change the culture of the organisation we first have to change the habits of the organisation. So what are the habits of effective servant leaders?

In this session Em will share her learnings from 20 years as a senior manager in industry, 7 years as full time SAFe practitioner and one Lean Study Trip to Japan!

Published in: Leadership & Management
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The Seven Habits of Highly Effective Servant Leaders

  1. 1. Em Campbell-Pretty Managing Director & SAFe® Fellow @PrettyAgile linkedin.com/in/ejcampbellpretty/ em@prettyagile.com w w w. p re tt ya g i l e . co m The Seven Habits of Highly Effective Servant Leaders SAFe Global Summit 2018
  2. 2. WHAT IS SERVANT LEADERSHIP?
  3. 3. @PrettyAgile #TribalUnity#TribalUnity "The servant-leader is servant first... Becoming a servant-leader begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead." - Robert K. Greenleaf
  4. 4. @PrettyAgile #TribalUnity#TribalUnity THE INVERTED TRIANGLE OF SERVANT LEADERSHIP Source: https://www.slideshare.net/MiguelArandaMBA/servant- leadership-for-employees-and-small-business-owners21114final/4 CEO Management Employees CEO Management Employees Paradigm Shift: A new direction for support and service
  5. 5. @PrettyAgile #TribalUnity#TribalUnity “It is my fundamental belief that the role of management is to support the people who do the work.” - Em Campbell-Pretty
  6. 6. @PrettyAgile #TribalUnity#TribalUnity OHIO STATE UNIVERSITY MBOE JAPAN LEAN STUDY TOUR
  7. 7. @PrettyAgile #TribalUnity#TribalUnity SERVANT LEADERSHIP & JAPANESE CULTURE Source: https://www.youtube.com/watch?v=jv4oNvxCY5k
  8. 8. EFFECTIVE SERVANT LEADERS FOCUS ON PEOPLE FIRST
  9. 9. @PrettyAgile #TribalUnity#TribalUnity “The company will bring smiles to all employees and customers.” Mrs Ogura COO Ogura Metals
  10. 10. @PrettyAgile #TribalUnity#TribalUnity SAY THANK YOU
  11. 11. @PrettyAgile #TribalUnity#TribalUnity SHOUT OUTS & KUDO CARDS
  12. 12. @PrettyAgile #TribalUnity#TribalUnity Positive feedback from one team member to another 18,000+ reports in 2017 ANGEL REPORTS
  13. 13. @PrettyAgile #TribalUnity#TribalUnity VISUALISATION TO ENSURE THOSE WHO NEED HELP GET IT OVERTIME
  14. 14. @PrettyAgile #TribalUnity#TribalUnity CHECK EVERYONE IS DOING OK TODAY Headache Arm/Leg Hurts Stomach Hurts Lack of Sleep
  15. 15. @PrettyAgile #TribalUnity#TribalUnity On a scale from 0 to 10, how likely are you to recommend working at [COMPANY NAME] to a friend or colleague? Why? EMPLOYEE NET PROMOTOR SCORE (NPS) Source: http://blog.prettyagile.com.au/2013/11/measuring-team-happiness.html
  16. 16. @PrettyAgile #TribalUnity#TribalUnity FOSTER A COMMUNITY CENTRIC CULTURE
  17. 17. @PrettyAgile #TribalUnity#TribalUnity FOSTER A COMMUNITY CENTRIC CULTURE Source: http://blog.prettyagile.com.au/2014/01/unity-day-creating-one-team-culture.html
  18. 18. EFFECTIVE SERVANT LEADERS ARE LEAN-THINKING MANAGER- TEACHERS
  19. 19. @PrettyAgile #TribalUnity#TribalUnity “Those who can read and don’t, are only marginally better off than those who can’t.” Verne Harnish
  20. 20. @PrettyAgile #TribalUnity#TribalUnity BOOK CLUBS Source: http://blog.prettyagile.com.au/2013/10/book-clubs-at-work-are-you-serious.html
  21. 21. @PrettyAgile #TribalUnity#TribalUnity “We make people while we make cars. It’s our people who make cars, not machines.” Mr. Isao Yoshino SourceL https://kbjanderson.com/toyota-leadership-lessons-part-7-insights-into-how-respect- for-people-and-continuous-improvement-became-the-pillars-of-the-toyota-way/
  22. 22. @PrettyAgile #TribalUnity#TribalUnity “Now I develop people. This is the best job!” “…managers are happy that they are helping employees improve and achieve self- realization. This is not a special event. This is what we do daily.” Mrs Ogura COO, Ogura Metals Source: https://kbjanderson.com/japan-gemba-visit-ashikaga-part-2-ogura- metal-using-5s-and-lean-to-bring-smiles-to-all-employees-and-customers/
  23. 23. @PrettyAgile #TribalUnity#TribalUnity Memorial Hospital “We put a lot of time into education. We start with 2-days of training for management so that they understand why Kaizen it is important.” Takehiro Sumiya
  24. 24. @PrettyAgile #TribalUnity#TribalUnity DEVELOP PEOPLE WITH TRAINING & DAILY FEEDBACK One week training then an instructor allocated for 6 months. The trainee and manager keep a work diary and gets feedback at the end of the day, everyday for 6 months. New Managers are trained by the old Managers
  25. 25. @PrettyAgile #TribalUnity#TribalUnity “What I am most proud of is our people assets.” Mr. Yoshinori Kikuchi President Kikuchi Gears
  26. 26. @PrettyAgile #TribalUnity#TribalUnity VALUE ACHIEVEMENTS IN EDUCATION
  27. 27. EFFECTIVE SERVANT LEADERS ARE KAIZEN CRAZY!
  28. 28. @PrettyAgile #TribalUnity#TribalUnity FORTNIGHTLY ”BUBBLE UP” Source: http://blog.prettyagile.com.au/2013/06/bubble-up.html
  29. 29. @PrettyAgile #TribalUnity#TribalUnity CIRCLES & SOUP https://www.futureworksconsulting.com/blog/2010/07/26/circles-and-soup/
  30. 30. @PrettyAgile #TribalUnity#TribalUnity Leadership Team Kanban Source: http://blog.prettyagile.com.au/2014/04/being-agile-team-of-agile-leaders.html
  31. 31. @PrettyAgile #TribalUnity#TribalUnity ROUTINLEY GENERATE THOUSANDS OF IDEAS Memorial Hospital
  32. 32. @PrettyAgile #TribalUnity#TribalUnity RESPOND TO THE ANDON
  33. 33. @PrettyAgile #TribalUnity#TribalUnity NO IMPROVEMENT IS TOO BIG
  34. 34. @PrettyAgile #TribalUnity#TribalUnity NO IMPROVEMENT IS TOO BIG
  35. 35. @PrettyAgile #TribalUnity#TribalUnity NO IMPROVEMENT IS TOO BIG
  36. 36. @PrettyAgile #TribalUnity#TribalUnity “One second is very important. Steps take seconds. 10 steps wastes 5 seconds. If you walk you use your energy and your shoes wear.”
  37. 37. EFFECTIVE SERVANT LEADERS PRACTICE HOSHIN- KANRI
  38. 38. @PrettyAgile #TribalUnity#TribalUnity Hoshin- Kanri Hoshin = “compass needle” or “direction” Kanri = “management” or “control”
  39. 39. @PrettyAgile #TribalUnity#TribalUnity “More than cleaning a train. Looking after a national icon.” - Mr. Teruo Yabe
  40. 40. @PrettyAgile #TribalUnity#TribalUnity BE TRANSPARENT ABOUT TARGETS Targets are shared with the whole company every year so everyone can be on the same page. Set clear targets and expectations – establish concrete milestones and share with all involved
  41. 41. EFFECTIVE SERVANT LEADERS CONNECT WITH THE GEMBA DAILY
  42. 42. @PrettyAgile #TribalUnity#TribalUnity SPEND TIME AT THE GEMBA SourceL http://blog.prettyagile.com.au/2013/07/leading-through-vulnerability.html
  43. 43. @PrettyAgile #TribalUnity#TribalUnity HAPPY GYMNASTICS Source: https://kbjanderson.com/creating-a-culture-of-engagement-respect-and- customer-service-at-a-japanese-accounting-firm/
  44. 44. @PrettyAgile #TribalUnity#TribalUnity CHECK IN DAILY
  45. 45. @PrettyAgile #TribalUnity#TribalUnityMemorial Hospital
  46. 46. @PrettyAgile #TribalUnity#TribalUnity Daily Cocktail Hour Continuous Human Integration Source: http://blog.prettyagile.com.au/2014/03/communication-cadence-heartbeat-of.html
  47. 47. EFFECTIVE SERVANT LEADERS CREATE AWESOME WORKING ENVIRONMENTS
  48. 48. @PrettyAgile #TribalUnity#TribalUnity ”If people work in a joyous environment, they are more motivated to make improvements that ultimately benefit the customer.” Mrs Ogura, COO Ogura Metals Source: https://kbjanderson.com/japan-gemba-visit-ashikaga-part-2-ogura- metal-using-5s-and-lean-to-bring-smiles-to-all-employees-and-customers/
  49. 49. @PrettyAgile #TribalUnity#TribalUnity Our goal for our company is that our employees work comfortably and we can operate at a profit. Just like Disneyland!
  50. 50. @PrettyAgile #TribalUnity#TribalUnity As the director is my responbsbility to ensure a good working environment for all employees.
  51. 51. @PrettyAgile #TribalUnity#TribalUnity “WE HAVE TO MAKE OUR WORK FUN!”
  52. 52. @PrettyAgile #TribalUnity#TribalUnity Want to know more: http://bit.ly/UnityHour BRING EVERYONE TOGETHER FOR UNITY HOUR Source: http://blog.prettyagile.com.au/2014/01/unity-day-creating-one-team-culture.html
  53. 53. EFFECTIVE SERVANT LEADERS ARE HUMAN
  54. 54. @PrettyAgile #TribalUnity#TribalUnity BUILD HUMAN RELATIONSHIPS SoucreL https://kbjanderson.com/japan-gemba-visit-ashikaga-part-3- ogura-metals-joyful-5s-theme-park-and-kaizen-spirit/ Thank you very much Hello Good Morning Welcome Goodbye; literally translated to “I admire your tiredness”
  55. 55. @PrettyAgile #TribalUnity#TribalUnity BE ONE OF THE PEOPLE
  56. 56. @PrettyAgile #TribalUnity#TribalUnity IF ALL ELSE FAILS – DO THE BUS STOP…
  57. 57. BONUS 8th HABIT! EFFECTIVE SERVANT LEADERS ARE ABOVE ALL ELSE DISCPLINED
  58. 58. @PrettyAgile #TribalUnity#TribalUnity “Learning is not enough. We have to practice over and over again until it becomes habit.” - Mr. Yoshino
  59. 59. @PrettyAgile #TribalUnity#TribalUnity “To lead is to serve. Remember that. Every single outstanding leader that ever was, is, and shall be understands that greatness is found in serving. “ Keni Thomas U.S. Army Ranger Blackhawk Down
  60. 60. @PrettyAgile #TribalUnity#TribalUnity https://kbjanderson.com/japantrip/ JAPAN LEAN STUDY TRIP Next open-enrollment trip: May 12–18, 2019 Mention you were referred by me to receive early bird pricing until the end of Novemebr 2018.
  61. 61. Em Campbell-Pretty @PrettyAgile blog.prettyagile.com au.linkedin.com/in/ejcampbellpretty/ em@prettyagile.com w w w. p re tt ya g i l e . co m http://amzn.to/2ewN1E9 Tribal Unity: A Servant Leaders’ Guide to Business Agility

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