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EMC GLOBAL DATA PROTECTION INDEX

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KEY FINDINGS & RESULTS FOR AMERICAS - GLOBALLY, ENTERPRISES ARE LOSING AS MUCH AS $1.7 TRILLION THROUGH DATA LOSS AND UNPLANNED DOWNTIME

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EMC GLOBAL DATA PROTECTION INDEX

  1. 1. 1© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. EMC GLOBAL DATA PROTECTION INDEX KEY FINDINGS & RESULTS FOR AMERICAS
  2. 2. 2© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. THE DATAPROTECTION LANDSCAPE ARE YOU ON SOLID GROUND?
  3. 3. 3© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. GLOBAL KEY FINDINGS GLOBALLY, ENTERPRISES ARE LOSING AS MUCH AS $1.7 TRILLION THROUGH DATA LOSS AND UNPLANNED DOWNTIME Adopting advanced data protection tools leads to reduced data loss 87% of businesses are behind the curve for data protection maturity and 71% of businesses are not fully confident of restoring their data 62% of respondents said at least one of the following: big data, hybrid cloud, mobile devices, is ‘difficult’ or ‘very difficult’ to protect
  4. 4. 4© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. DEMOGRAPHICS INTERVIEWED 3,300 IT DECISION-MAKERS IN 3 REGIONS: Americas (575) Asia Pacific Japan (1,250) Europe, Middle East, and Africa (1,475) 24 COUNTRIES TOTAL ORGANIZATIONS OF 250 OR MORE EMPLOYEES BOTH PRIVATE AND PUBLIC ORGANIZATIONS INDEPENDENT RESEARCH AND ANALYSIS
  5. 5. 5© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. DATA PROTECTION MATURITY
  6. 6. 6© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. MATURITY INDEX * Exact scoring included in appendix – questions show points used for the original model with a maximum score of 68. All scores multiplied by a factor of 1.47 to create a model of 100 points Maturity scored between 1–100 points* Points awarded based on the maturity of their data protection strategy More points awarded for: • Shorter recovery times • Confidence in backup infrastructure • Modern backup systems • Off-site replication
  7. 7. 7© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved.  Leaders (scored 76-100 points)  Adopters (scored 51-75 points) WHO IS LEADING THE WAY? Figure 1: Analysis of maturity Base: all respondents (3,300) AHEAD OF ‘MATURITY’ CURVE  Evaluators (scored 26-50 points)  Laggards (scored 1-25 points) Global Results Americas Results Figure 2: Analysis of maturity Base: all respondents from Americas (575) 35.0% 50.4% 13.2% 1.4% Laggards Evaluators Adopters Leaders 36.8% 49.5% 11.3% 2.4% Laggards Evaluators Adopters Leaders
  8. 8. 8© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. Figure 3: Analysis of maturity – showing frequency of points scored Base: all respondents (3300) AHEAD OF THE CURVE NUMBEROFCOMPANIESGLOBAL IT MATURITY SHOWING FREQUENCY OF POINTS SCORED 0 100 200 300 400 500 600 700 MATURITY POINTS SCORED 25 50 75 100 Laggards 37% (1,214 Companies) Evaluators 50% (1,635 Companies) Adopters 11% (372 Companies) Leaders 2% (79 Companies) AMERICAS
  9. 9. 9© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. PROFILE CHARACTERISTICS LEADERS LAGGARDS ADOPTERS EVALUATORS Use archiving application with offsite replication Back up with deduplication & offsite replication Recovery time 2 – 5 hours Moderately confident of ability to restore Active-active instances are core component of strategy Archive to tape Backup to tape Recovery time more than one day Not confident in ability to restore Backup is core component of strategy Use archiving application with retention policies Disaster tolerant replication with near-zero RPO/RTO Recovery time one hour or less Very confident of ability to restore Standby or virtualized servers are core component of strategy Archive to disk Backup to disk Recovery time 6 – 24 hours Doubtful of ability to restore Replication is core component of strategy
  10. 10. 10© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. WHERE ARE THE MOST MATURE ORGANIZATIONS? Figure 4: Analysis of average maturity score by region and country Base: all respondents (3300) AMERICAS: 33.7 EMEA: 32.2 APJ: 34.7 AVERAGE SCORE ON THE MATURITY MATRIX 37.6 34.3 31.0 29.1 37.8 35.6 34.8 33.5 31.8 31.5 31.0 30.9 27.3 27.0 42.5 41.7 39.1 37.8 36.6 32.9 30.7 29.5 29.5 26.9
  11. 11. 11© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • Businesses in China and Hong Kong most likely to be ahead of the curve • Outside of Asia, the US and the Netherlands most likely to be ahead of the curve • UAE, Turkey and Switzerland are least likely to be ahead of maturity curve MATURITY RANK WHICH MARKETS ARE AHEAD? RANK COUNTRY % OF BUSINESSES AHEAD OF MATURITY CURVE* 1 China 29.6% 2 Hong Kong 27.2% 3 Netherlands 20.8% 4 Singapore 20.0% 5 USA 19.5% 6 India 19.2% 7 South Africa 18.4% 8 Indonesia 18.4% 9 Mexico 17.6% 10 Germany 15.5% 11 Australia 14.4% 12 UK 13.0% 13 The Philippines 11.2% 14 Thailand 11.2% 15 Canada 9.6% 16 Russia 9.6% 17 Italy 9.6% 18 Brazil 8.8% 19 Japan 8.0% 20 South Korea 8.0% 21 France 6.5% 22 Switzerland 6.4% 23 Turkey 5.6% 24 UAE 0.0% *Please note that the percentages have been rounded to one decimal place
  12. 12. 12© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. THE IMPORTANCE OF DATA PROTECTION
  13. 13. 13© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • The majority (71%) of respondents consider data protection to be totally critical to their organization’s success • Most likely to consider data protection to be totally critical: – Brazil (82%) – US (80%) • The consulting sector is most likely to see data protection as totally critical (83%) THE CRITICALITY OF DATA PROTECTION Figure 5: “Do you consider data protection to be totally critical to the ongoing success of your organization?” Base: all respondents (575) DO YOU CONSIDER DATA PROTECTION CRITICAL TO THE SUCCESS OF YOUR ORGANIZATION? 71% 23% 5% 1% Very Important But Not Critical Totally critical Plays no role in our success Not very important
  14. 14. 14© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. SPENDING ON DATA PROTECTION • Average company spend: – $254 million on IT – $21 million on data protection, an average of 8.16% of annual IT budget • The US spends the most: – $32 million on data protection – 8.91% of IT budget on data protection Figure 6: Analysis of average spend of revenue on IT, and of IT budget on data protection Base: all respondents (575) Average percentage of annual IT budget that is spent on data protection 8.16% Average percentage of domestic annual revenue that is spent annually on IT 9.67%
  15. 15. 15© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. Figure 7: “Is your data protection infrastructure built on technology from more than one vendor?” Base: all respondents (575) • 67% have more than one data protection vendor – Three vendors on average • 79% from the financial services sector have more than one vendor • Organizations with more than 5,000 employees are most likely to have multiple vendors (73%) THE NUMBER OF DATA PROTECTION VENDORS 10% Have no specific vendor 23% Have one vendor 67% Have more than one vendor
  16. 16. 16© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • Organizations with three or more vendors spend a greater proportion of their IT budget on data protection • In Americas, those with three or more vendors spend10.18%, compared to 7.49% with one vendor THE EFFECT OF NUMBER OF VENDORS ON SPEND Figure 8: Analysis of average spend of IT budget on data protection, cut by number of data protection vendors Base: all respondents (575) SHARE OF ANNUAL IT BUDGET SPENT ON DATA PROTECTION 10.18% Three or more data protection vendors 7.49% One data protection vendor 6.96% Two data protection vendors
  17. 17. 17© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • 64% suffered disruption in the last 12 months – 79% of consulting – 78% of private healthcare – 71% of public sector • Organizations in Americas are more likely to suffered downtime (51%) than those in EMEA (48%) or APJ (49%) • 72% of organizations in the USA suffered disruptions, compared with 59% in Brazil and 56% in Mexico SUFFERING DISRUPTIONS Figure 9: “Has your organization suffered from either unplanned systems downtime or data loss in the last 12 months?” Base: all respondents (575) DISRUPTIONS SUFFERED IN LAST 12 MONTHS 64% Suffered data loss or unplanned downtime 51% Suffered unplanned downtime 31% Suffered data loss 19% Suffered data loss and downtime
  18. 18. 18© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • The more vendors a business has, the more likely it is to experience data loss • 39% of organizations with three or more vendors experienced data loss in the last 12 months THE EFFECT OF THE NUMBER OF VENDORS ON DISRUPTIONS Figure 10: Analysis of the organizations suffering disruptions, cut by the number of data protection vendors Base: all respondents (575) DISRUPTIONS SUFFERED (BY NUMBER OF VENDORS) 39% 21% 30% Three or more data protection vendors One data protection vendor Two data protection vendors Data loss
  19. 19. 19© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • Average annual loss per company is 3.65TB of data – Equivalent to around 37 million e- mails – Costs $1.32 million • Businesses with one vendor lost 1.29TB compared to 5.75TB for those with 3 or more vendors DATA LOSS Figure 11: Analysis of the average data loss over the last 12 months, cut by number of data protection vendors Base: respondents whose organization has suffered data loss (181) AVERAGE DATA LOSS IN TERABYTES (TB) 1.98 3.65 Three or more data protection vendors One data protection vendor Two data protection vendors 5.75 1.29 2.58 No external data protection vendors Total
  20. 20. 20© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • There were 26 hours of unplanned downtime on average in the last 12 months, at a loss of $0.56 million • Those with three or more vendors lost $0.69 million compared to organizations with one vendor ($0.33 million) WHAT IS THE COST OF DOWNTIME? Figure 12: Analysis of the average cost of downtime, cut by number of data protection vendors Base: respondents whose organization has suffered downtime (296) AVERAGE COST OF UNPLANNED SYSTEMS DOWNTIME (IN MILLIONS OF DOLLARS) $0.22 $0.56 Three or more data protection vendors One data protection vendor Two data protection vendors $0.69 $0.33 $0.56 No external data protection vendors Total
  21. 21. 21© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. ESTIMATEDANNUALCOST FOR DISRUPTIONS Downtime $83.1 Billion Data loss $238.5 Billion $321.6 BILLION TOTAL
  22. 22. 22© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. PERCENTAGE OF DATA BACKED UP CONTINUOUSLY BY BUSINESSES • 30% of data is backed up continuously • Around one fifth (21%) of organizations do not back up anything continuously • 94% of those “ahead of the curve” back up some data continuously, while only 73% of Laggards do so FREQUENCY OF CONTINUOUS BACKUP Figure 13: Analysis of those that backup data continuously Base: all respondents (575) 0% of data backed up continuously 1% - 25% of data backed up continuously 25% - 50% of data backed up continuously 50%- 75% of data backed up continuously 75% - 99% of data backed up continuously 100% of data backed up continuously 21% 39% 22% 6% 3%8%
  23. 23. 23© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. WHAT IS CAUSING THESE DISRUPTIONS? Figure 14: “What were the causes of your data loss and/or systems downtime?” Base: respondents whose organization suffered data loss or downtime (370) 52% 44% 34% 27% 24% 23% 19% 12% 11% 11% 5% Hardware failure Loss of power Software failure Data corruption Accidental user error Security breach (e.g. malware, spyware, viruses, botnets or cyber-terrorism) Loss of backup power Physical security (e.g. loss/theft of equipment) The fault of service/cloud providers Natural disaster (e.g. tsunami, hurricane, earthquake) Deliberate employee sabotage
  24. 24. 24© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. THE CONSEQUENCES OF DISRUPTION Figure 15: “Have any of the above been commercial consequences of the data loss and/or systems downtime you have experienced over the last 12 months?” Base: respondents whose organization suffered data loss or downtime (370) 50% 34% 33% 25% 25% 16% 13% 11% 10% 8% 5% Loss of employee productivity Delay in product/service development Loss of revenue Loss of customer confidence/loyalty Delay in getting products/services to market Loss of a new business opportunity Loss of customers Loss of an incremental business opportunity Loss of business to a competitor Loss of repeat business There have been no commercial consequences
  25. 25. 25© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • 63% are not fully confident that they can recover systems/data today from all platforms • Americas are more confident than EMEA (27%) or APJ (27%) • Only 27% from the public sector are very confident. The IT sector is most confident (44%) ARE ORGANIZATIONS CONFIDENT? Figure 16: “How confident are you that, in the event of a data loss incident, you can fully recover systems/data today from all platforms, on-premise and off-premise, in order to meet business service level agreements?” Base: all respondents (575) Used for maturity matrix Very confident 37% Not very confident 63%
  26. 26. 26© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. DATA PROTECTION METHODS
  27. 27. 27© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • 47% use backup as the primary protection strategy • 7% use active-active as a key component; less than those from EMEA (10%) or APJ (9%) • Those with active-active as a key component suffered less data loss than those with backup – 19% active-active vs. 30% backup WHAT STRATEGIES ARE IN PLACE? Figure 17: “Which of the above best characterises your organization's current data protection environment infrastructure?” Base: all respondents (575) Used for maturity matrix 7% 12% 14% 19% 47% Active-active instances of applications (including cloud) are key component of our availability strategy Replication is the main component of our availability strategy Standby servers on a remote site are the main components of our availability strategy Virtual servers with restart capabilities (including cloud) are the main components of our availability strategy Backup is the main component of our availability strategy
  28. 28. 28© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. WHAT OTHER STRATEGIES ARE IN PLACE? THERE IS NO CONSENSUS ON THE TECHNOLOGY IN PLACE FOR AVAILABILITY, ALTHOUGH AN AVERAGE OF THREE STRATEGIES SHOWS A VARIED APPROACH ACROSS ALL ORGANIZATIONS Figure 18: “Which technologies/strategies are in place to help you manage the availability of your applications, systems, and data?” Base: all respondents (575) Used for maturity matrix 42% 38% 34% 28% 26% 26% 24% 22% 16% 15% 10% Automatic backup to the cloud Tape backup and tapes are kept off site (on own premises) Disk-based backup and recovery including clones/snaps Replication of both applications and data (such as virtual machine images) Tape backup and tapes are kept off site (on 3rd party premises) WAN-based replication of backup and recovery images to second site Backup appliance with deduplication Replication to a second site with restart capabilities (active/passive) Tape backup and tapes go home with employees Dynamic mobility of virtual applications between data centres Disaster tolerant replication (active/active) with near zero RPO and RTO STRATEGIES TO HELP MANAGE AVAILABILITY OF APPLICATIONS, SYSTEMS & DATA
  29. 29. 29© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. DESIRE TO HAVE VISIBILITY/CONTROL OVER DATA PROTECTION (ON-PREMISE & IN CLOUD) WHO IS IN CHARGE OF THE CLOUD? RESPONSIBILITY FOR DATA PROTECTION FOR PUBLIC CLOUD-BASED APPLICATIONS Figure 19: “For public cloud based applications, which organizations are responsible for data protection?” Base: respondents whose organization is using a type of cloud as a platform for infrastructure (339) Figure 20: “Do you want to have visibility and/or control over how your data is being protected both on-premise and in the cloud?” Base: respondents whose organization is using a type of cloud as a platform for infrastructure (339) 72% 61% 18% My IT department as a whole The cloud service provider Each department in my organization, dependent on their use of the application in question 70% 51% 4% Yes – I want to have to visibility of how the organization's on-premise and off-premise data is being protected Yes - I want to have to control of how the organization's on-premise and off-premise data is being protected No – I only want to manage my local data; the cloud service provider should manage off- premise data
  30. 30. 30© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. WHERE IS DATA STORED? PRIMARY DATA Figure 21: Analysis of average amount of primary data on different platforms Base: all respondents (575) 37% 19% 18% 7% 7% 6% 5% 2% On-premise (physical servers) On-premise (virtualized servers) On-premise (private cloud) Desktop/laptop Hybrid cloud (applications run on a combination of private and public clouds) Mainframe Public cloud Mobile devices (e.g. tablets, smartphones etc.)
  31. 31. 31© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. WHAT IS HARDEST TO PROTECT? MAJORITY DO NOT HAVE DISASTER RECOVERY PLAN FOR SOME APPLICATIONS THAT THEY FIND HARDEST TO PROTECT MOST DIFFICULT APPLICATIONS/PLATFORMS TO PROTECT APPLICATIONS/PLATFORMS WITHOUT A RECOVERY PLAN Figure 22: Analysis of applications/platforms that do not have disaster recovery plans Base: all respondents (575) Figure 23: Analysis of applications/platforms that are difficult to protect Base: all respondents (575) 69% 76% 77% Big data/data lakes Mobile devices Hybrid cloud applications 26% 32% 37% Hybrid cloud applications Mobile devices Big data
  32. 32. 32© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. • 59% currently use backup-as a service; further 28% plan to in the future • 44% plan to use archive-as-a- service and 42% plan to use data recovery-as-a-service in the future FUTURE STRATEGIES Figure 24: “Are you currently, using or looking to adopt, any of the above data protection cloud services in the next 12 months?” Base: all respondents (575) DATA PROTECTION CLOUD SERVICES 59% 38% 41% 28% 44% 42% Backup-as-a-Service Archive-as-a-Service Data recovery-as-a-Service Currently using Plan to adopt at some point
  33. 33. 33© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. SUMMARY FOR AMERICAS 71% consider data protection to be totally critical to their organization’s success, still 64% suffered downtime or data loss in last 12 months More data protection vendors means organizations are more likely to suffer data loss 85% of businesses are behind the curve for data protection maturity and 63% of businesses are not fully confident in their ability to restore apps/data ENTERPRISES ARE LOSING AS MUCH AS $321.6 BILLION THROUGH DATA LOSS AND UNPLANNED DOWNTIME
  34. 34. 34© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. CONCLUSION Data loss and downtime are expensive Most companies globally are behind the curve and feeling pain Newer workloads and exploding data volumes will continue to put pressure on data protection This can’t be fixed in silos – isolated solutions by different vendors increase cost and risk A continuum of technologies supports availability and protection requirements for different tiers of apps/data
  35. 35. 35© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. EMC RECOMMENDATIONS Match your data protection approach with the availability and protection requirements for your tiers of applications/data Evaluate the gaps in your protection strategy that may emerge from disparate vendor solutions Manage an integrated data protection strategy and maintain a level of visibility and control for application owners Understand who “owns” data protection – especially in the cloud Make sure there’s an appropriate data protection solution in place for all of your critical data no matter where it is or how it is generated
  36. 36. 36© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. APPENDIX (i) MATURITY SCORING Which of the following best characterises your organization's current data protection environment infrastructure? • Backup is the main component of our availability strategy – (1pt.) • Replication is the main component of our availability strategy – (3pts.) • Standby servers on a remote site are the main components of our availability strategy – (4pts.) • Virtual servers with restart capabilities (including cloud) are the main components of our availability strategy - (5pts.) • Active-active (two or more production data centres that are always on, 24/7 with no downtime) instances of applications (including cloud) are key component of our availability strategy – (6pts.) What best describes your organization's archiving strategy? • We don’t have an archiving strategy – (0pt.) • We use a backup application to archive data onto tape – (1pt.) • We use an archiving application to archive data online (e.g. onto disk) – (3pts.) • We use an archiving application to archive data to appliances that provide retention locking, litigation hold etc. – (5pts.) • We use an archiving application to archive data to appliances that provide retention locking, litigation hold etc. and replicate/keep a copy off site - (7pts.)
  37. 37. 37© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. APPENDIX (ii) MATURITY SCORING • Tape backup and tapes go home with employees – (1pt.) • Tape backup and tapes are kept off site (on own premises) – (2pts.) • Tape backup and tapes are kept off site (on 3rd party premises) – (2pts.) • Automatic backup to the Cloud (2pts.) • Disk-based backup and recovery including clones/snaps – (3pts.) • Backup appliance with deduplication – (4pts.) • WAN-based replication of backup and recovery images to second site – (4pts.) • Replication of both applications and data (such as virtual machine images) – (5pts.) • Replication to a second site with restart capabilities (active/passive) – (5pts.) • Dynamic mobility of virtual applications between data centres – (7pts.) • Disaster tolerant replication (active/active) with near zero RPO and RTO – (8pts.) Which technologies/strategies are in place to help you manage the availability of your applications, systems, and data? (Please select all that apply)
  38. 38. 38© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved. APPENDIX (iii) MATURITY SCORING During an unexpected event causing downtime to our most critical applications, how long is your recovery time? • Our recovery time is more than one working day (please specify) – (0pt.) • Our recovery time is 12 - 24hours – (1pt.) • Our recovery time is 6 -12 hours (2pts) • Our recovery time is 3 – 6 hours (3pts) • Our recovery time is 2 – 3 hours (4pts) • Our recovery time is 1 – 2 hours – (5pts.) • Our recovery time is less than an hour– (6pts.) • Our recovery time is zero – (7pts.) • I do not know – (0pt.) How confident are you that, in the event of a data loss incident, you can fully recover systems/data today from all platforms, on premise and off premise, in order to meet business service level agreements? • Very confident – (6pts.) • Moderately confident – (4pts.) • Some doubt – (3pts.) • Not very confident – (1pts.) • Not at all confident – (0pts.)

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