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EMC FORUM RESEARCH GLOBAL RESULTS - 10,451 RESPONSES ACROSS 33 COUNTRIES

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Explore findings from the EMC Forum IT Study and learn how cloud computing, social, mobile, and big data megatrends are shaping IT as a business driver globally.

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EMC FORUM RESEARCH GLOBAL RESULTS - 10,451 RESPONSES ACROSS 33 COUNTRIES

  1. 1. 1© Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved.
  2. 2. 2© Copyright 2015 EMC Corporation. All rights reserved. 2© Copyright 2015 EMC Corporation. All rights reserved. EMC FORUM RESEARCH GLOBAL RESULTS 10,451 RESPONSES ACROSS 33 COUNTRIES (NON-VENDOR I.T. DECISION MAKERS ONLY)
  3. 3. 3© Copyright 2015 EMC Corporation. All rights reserved. 3© Copyright 2015 EMC Corporation. All rights reserved.
  4. 4. 4© Copyright 2015 EMC Corporation. All rights reserved. say CXOs see I.T. as a key strategic lever for business growth today INCREASING PRESSURE ON I.T. I.T. is expected to do more, with much less. The impact of megatrends has fundamentally changed the world we live in today and has given rise to demands on the business. 67% © Copyright 2015 EMC Corporation. All rights reserved. think megatrends will provide competitive advantage by: 77% Improving customer experience 41% Streamlining business functions and improving efficiencies 33% Building new products and services 39% 48% However, say tech spend is moving outside of I.T.’s control
  5. 5. 5© Copyright 2015 EMC Corporation. All rights reserved. INCREASING IMPORTANCE OF CLOUD ”Hybrid Cloud – a combination of public and private cloud services – provides a greater level of agility and security” 64% Have deployed Hybrid Cloud 27% Hybrid cloud adoption growth globally since 2013 9% 71% “I.T. will need to be a broker for on-demand services in the future”
  6. 6. 6© Copyright 2015 EMC Corporation. All rights reserved. SKILLS SHORTAGE, KEEPING UP WITH NEW TRENDS © Copyright 2015 EMC Corporation. All rights reserved. don’t feel they have the right level of skills and knowledge to achieve key business priorities 35% think getting I.T. staff trained to keep pace with the implications of megatrends will be a challenge over the next few years 69%
  7. 7. 7© Copyright 2015 EMC Corporation. All rights reserved. METHODOLOGY EMC commissioned independent technology market research specialist Vanson Bourne to analyse 10,451 survey responses for the 2014 EMC Forums Survey data is collected as a non-mandatory set of questions delivered via email upon completion of forum registration Respondents are from a range of organization sizes and sectors across 33 regions
  8. 8. 8© Copyright 2015 EMC Corporation. All rights reserved. REGIONAL DEMOGRAPHICS Respondents were interviewed from the following regions (number of respondents in brackets) Australia (54) Hong Kong (127) India (169) Japan (168) South East Asia (572) South Korea (401) Taiwan (920) Austria (112) Belgium (210) Czech Republic (210) France (476) Germany (358) Israel (190) Italy (629) Netherlands (238) Nigeria (528) Nordics (499) Poland (263) Portugal (215) Qatar (164) Russia (735) Saudi Arabia (1127) Spain (333) Turkey (278) UAE (315) UK (633) US (40) Brazil (92) Chile (117) Colombia (83) Mexico (197) ASIA PACIFIC & JAPAN EUROPE, MIDDLE EAST & AFRICA AMERICAS
  9. 9. 9© Copyright 2015 EMC Corporation. All rights reserved. Figure 9: 10046 respondents WHAT ARE THE TOP AREAS MEGATRENDS INFLUENCE THE BUSINESS? STREAMLINING BUSINESS FUNCTIONS AND IMPROVING EFFICIENCIES BUILDING NEW PRODUCTS AND SERVICES IMPROVING CUSTOMER EXPERIENCE 33% 39% 41% © Copyright 2015 EMC Corporation. All rights reserved.
  10. 10. 10© Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved. Figure 4: 10412 respondents 39% 40% 43% DELIVERING SAVINGS AND FINDING EFFICIENCIES TO ENHANCE CUSTOMER EXPERIENCE AUTOMATING PROCESSES WHAT ARE THE BUSINESS PRIORITIES FOR IMPLEMENTING NEW TECHNOLOGY?
  11. 11. 11© Copyright 2015 EMC Corporation. All rights reserved. AGREENEITHER AGREE OR DISAGREE DISAGREE 8% 25% 67% Figure 1: 9695 respondents © Copyright 2015 EMC Corporation. All rights reserved. DO CXOS VIEW THE I.T. DEPARTMENT AS A STRATEGIC LEVER TO GROW THE BUSINESS?
  12. 12. 12© Copyright 2015 EMC Corporation. All rights reserved. Figure 2: Regional comparison of respondents that report that their CXOs consider I.T. to be a strategic lever to grow the business, now more than ever before. (9695 respondents) LATAM: 78% EMEA: 67% APJ: 67% DO CXOS VIEW THE I.T. DEPARTMENT AS A STRATEGIC LEVER TO GROW THE BUSINESS? 56% 85% 80% 74% 73% 90% 82% 81% 79% 77% 75% 71% 65% 64% 64% 64% 62% 62% 59% 59% 57% 51% 47% 30% 95% 76% 72% 72% 63% 62% 53% © Copyright 2015 EMC Corporation. All rights reserved.
  13. 13. 13© Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved. Figure 3: Vertical comparison of respondents that report that their CXOs consider I.T. to be a strategic lever to grow the business, now more than ever before. (9695 respondents) 71% 68% 68% 68% 64% 63% 60% 58% Telecoms Financial services Energy, oil/gas & utilities Retail, distribution & transport Entertainment, media & leisure Healthcare Government & public sector Manufacturing DO CXOs SEE THE I.T. DEPARTMENT AS A STRATEGIC LEVER TO GROW THE BUSINESS?
  14. 14. 14© Copyright 2015 EMC Corporation. All rights reserved. Figure 6: 9631 respondents WILL NEXT-GENERATION TECHNOLOGIES PROVIDE A COMPETITIVE ADVANTAGE? NEITHER AGREE OR DISAGREE 20% DISAGREE 3% AGREE 77% © Copyright 2015 EMC Corporation. All rights reserved.
  15. 15. 15© Copyright 2015 EMC Corporation. All rights reserved. Figure 6: Regional comparison of respondents that believe next-generation technologies will provide them with a competitive advantage (9631 respondents) LATAM: 87% EMEA: 76% APJ: 78% WILL NEXT-GENERATION TECHNOLOGIES PROVIDE A COMPETITIVE ADVANTAGE? 70% 92% 85% 85% 82% 96% 88% 87% 86% 86% 81% 78% 78% 76% 74% 69% 69% 69% 64% 61% 58% 55% 55% 55% 91% 88% 84% 79% 77% 67% 65% © Copyright 2015 EMC Corporation. All rights reserved.
  16. 16. 16© Copyright 2015 EMC Corporation. All rights reserved. Figure 7: Vertical comparison of respondents that believe next-generation technologies will provide them with a competitive advantage (9631 respondents) WILL NEXT-GENERATION TECHNOLOGIES PROVIDE A COMPETITIVE ADVANTAGE? © Copyright 2015 EMC Corporation. All rights reserved. 85% 81% 73% 73% 72% 72% 67% 65% Telecoms Entertainment, media & leisure Financial services Manufacturing Energy, oil/gas & utilities Retail, distribution & transport Healthcare Government & public sector
  17. 17. 17© Copyright 2015 EMC Corporation. All rights reserved. agree that spend on technologies, such as cloud computing, is now outside of I.T.’s control 48% Figure 23: 9762 respondents IS SPEND ON TECHNOLOGIES MOVING OUTSIDE OF I.T.’S CONTROL? DISAGREE NEITHER AGREE OR DISAGREE 19% 33% © Copyright 2015 EMC Corporation. All rights reserved.
  18. 18. 18© Copyright 2015 EMC Corporation. All rights reserved. IS SPEND ON TECHNOLOGIES MOVING OUTSIDE OF I.T.’S CONTROL? Figure 24: Regional comparison of respondents that believe that spend on technologies is moving outside of I.T.’s control (9762 respondents) LATAM: 27% EMEA: 47% APJ: 58% 27% 31% 28% 25% 18% 65% 64% 64% 63% 53% 52% 51% 43% 43% 38% 38% 37% 35% 34% 34% 31% 31% 25% 25% 71% 71% 64% 50% 42% 35% 27% © Copyright 2015 EMC Corporation. All rights reserved.
  19. 19. 19© Copyright 2015 EMC Corporation. All rights reserved. Figure 25: Vertical comparison of respondents that believe that spend on technologies is moving outside of I.T.’s control (9762 respondents) IS SPEND ON TECHNOLOGIES MOVING OUTSIDE OF I.T.’S CONTROL? © Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved. 50% 50% 47% 47% 44% 44% 41% 40% Telecoms Manufacturing Healthcare Entertainment, media & leisure Energy, oil/gas & utilities Retail, distribution & transport Financial services Government & public sector
  20. 20. 20© Copyright 2015 EMC Corporation. All rights reserved. Figure 9: 9841 respondents see the increasing role of infrastructure automation, such as software-defined storage, as critical to business growth 74% IS THE ROLE OF I.T. AUTOMATION CRITICAL TO BUSINESS GROWTH? © Copyright 2015 EMC Corporation. All rights reserved. DISAGREE NEITHER AGREE OR DISAGREE 4% 22%
  21. 21. 21© Copyright 2015 EMC Corporation. All rights reserved. Figure 20: 9621 respondents WILL I.T. DEPARTMENTS NEED TO START ACTING AS IN-HOUSE PROVIDERS OF ON-DEMAND SERVICES? NEITHER AGREE OR DISAGREE DISAGREE © Copyright 2015 EMC Corporation. All rights reserved. 23% 6% Say the future I.T. departments will begin to act as in-house providers of on- demand services 71%
  22. 22. 22© Copyright 2015 EMC Corporation. All rights reserved. Figure 21: Regional comparison of respondents that think I.T. departments will start acting as in-house providers of on-demand services (9621 respondents) LATAM: 80% EMEA: 72% APJ: 69% 87% 86% 80% 77% 71% 89% 85% 84% 80% 79% 79% 77% 72% 71% 71% 70% 69% 66% 64% 57% 57% 56% 51% 18% 85% 82% 77% 67% 63% 49% 42% WILL I.T. DEPARTMENTS NEED TO START ACTING AS IN-HOUSE PROVIDERS OF ON-DEMAND SERVICES? © Copyright 2015 EMC Corporation. All rights reserved.
  23. 23. 23© Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved. 77% 73% 71% 69% 69% 69% 68% 67% Telecoms Energy, oil/gas & utilities Entertainment, media & leisure Manufacturing Retail, distribution & transport Financial services Healthcare Government & public sector Figure 22: Vertical comparison of respondents that think I.T. departments will start acting as in-house providers of on-demand services (9621 respondents) WILL I.T. DEPARTMENTS NEED TO START ACTING AS IN-HOUSE PROVIDERS OF ON-DEMAND SERVICES?
  24. 24. 24© Copyright 2015 EMC Corporation. All rights reserved. Figure 10: 8565 respondents WHERE IS YOUR ORGANIZATION ON YOUR I.T. JOURNEY? CREATED A SOFTWARE- DEFINED DATA CENTER VIRTUALIZING MISSION- CRITICAL APPLICATIONS USING PUBLIC CLOUD SERVICES CREATED/USING A PRIVATE CLOUD CREATED A HYBRID CLOUD 60% 26% 27% 31% 36% 27% over one in four, use hybrid cloud achieved 2 out of the 5 steps to I.T. transformation on average 40%
  25. 25. 25© Copyright 2015 EMC Corporation. All rights reserved. CREATED A SOFTWARE- DEFINED DATA CENTER VIRTUALIZING MISSION- CRITICAL APPLICATIONS USING PUBLIC CLOUD SERVICES CREATED/USING A PRIVATE CLOUD CREATED A HYBRID CLOUD 60% 26% 27% 31% 36% I.T. JOURNEY: 2013 TO 2014 +11.9% +8.9% +10.2% +.2% +4.0% +10% Growth in virtualized applications, public and hybrid cloud Figure 11: Analysis showing global rate of I.T. journey transformation between 2013 (9,353 respondents) and 2014 (8,565 respondents)
  26. 26. 26© Copyright 2015 EMC Corporation. All rights reserved. Figure 15: Regional comparison of respondents that are using hybrid cloud (9762 respondents) LATAM 24% EMEA 28% APJ 24% 39% 28% 27% 24% 16% 36% 36% 33% 32% 32% 31% 30% 30% 29% 28% 28% 25% 23% 20% 19% 18% 18% 14% 10% 32% 32% 31% 29% 24% 16% 15% I.T. JOURNEY: HYBRID CLOUD UPTAKE BY REGION © Copyright 2015 EMC Corporation. All rights reserved.
  27. 27. 27© Copyright 2015 EMC Corporation. All rights reserved. Figure 16: Vertical comparison of respondents that are using hybrid cloud (9762 respondents) 38% 26% 22% 22% 21% 20% 19% 18% Telecoms Entertainment, media & leisure Manufacturing Energy, oil/gas & utilities Retail, distribution & transport Healthcare Financial services Government & public sector I.T. JOURNEY: HYBRID CLOUD UPTAKE BY VERTICAL © Copyright 2015 EMC Corporation. All rights reserved.
  28. 28. 28© Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved. CAN COMBINING PUBLIC & PRIVATE CLOUD IMPROVE SECURITY & AGILITY? Figure 12: 9718 respondents © Copyright 2015 EMC Corporation. All rights reserved. agree that a mixture of both public and private cloud can provide higher levels of agility and security 64% DISAGREE NEITHER AGREE OR DISAGREE 10% 26%
  29. 29. 29© Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved. Figure 13: Regional comparison of respondents that believe combining public and private cloud can improve security and agility (9718 respondents) LATAM: 73% EMEA: 62% APJ: 68% 74% 79% 74% 73% 65% 82% 76% 75% 71% 71% 69% 67% 67% 67% 63% 62% 60% 51% 45% 44% 41% 40% 39% 39% 79% 76% 75% 66% 65% 62% 54% CAN COMBINING PUBLIC & PRIVATE CLOUD IMPROVE SECURITY & AGILITY?
  30. 30. 30© Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved. Figure 14: Vertical comparison of respondents that believe combining public and private cloud can improve security and agility (9718 respondents) 68% 64% 60% 60% 60% 60% 59% 57% Telecoms Energy, oil/gas & utilities Entertainment, media & leisure Manufacturing Healthcare Retail, distribution & transport Financial services Government & public sector Respondents in telecoms sector agreed most versus government/public sector at the least 68% 57% CAN COMBINING PUBLIC & PRIVATE CLOUD IMPROVE SECURITY & AGILITY?
  31. 31. 31© Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved. Figure 17: 9120 respondents 16% 20% 20% 23% 23% 24% 26% 32% 35% 39% I WOULD BE HAPPY TO PUT ANY OF THEM IN THE PUBLIC CLOUD DEVELOPMENT AND TESTING BIG DATA PROJECTS COMPLIANCE, GOVERNMENT AND REGULATORY BUSINESS ANALYTICS SECURITY (ANTI-SPAM AND VIRUS) CRM ERP HUMAN CAPITAL MANAGEMENT FINANCIAL PLANNING WHAT APPLICATIONS WOULD ORGANIZATIONS NOT PUT IN THE PUBLIC CLOUD? 39% Financial planning 35% Human capital management 32% ERP 16% ANY application
  32. 32. 32© Copyright 2015 EMC Corporation. All rights reserved. Figure 18: Regional comparison of top three application not to be put in the public cloud and percentage that would put any application in the public cloud (9120 respondents) 24% 38% 44% 23% 33% 44% 26% 31% 38% 11% 18% 11% LATAM EMEA APJ FINANCIAL PLANNING HUMAN CAPITAL MANAGEMENT ERP I WOULD BE HAPPY TO PUT ANY OF THEM IN THE PUBLIC CLOUD WHAT APPLICATIONS WOULD ORGANIZATIONS NOT PUT IN THE PUBLIC CLOUD?
  33. 33. 33© Copyright 2015 EMC Corporation. All rights reserved.© Copyright 2015 EMC Corporation. All rights reserved. don’t agree they have the correct level of skills and knowledge to successfully achieve business priorities 35%NEITHER AGREE OR DISAGREE DISAGREE DOES YOUR ORG HAVE THE SKILLS & KNOWLEDGE TO ACHIEVE BUSINESS PRIORITIES? AGREE Figure 18: 9656 respondents © Copyright 2015 EMC Corporation. All rights reserved. 27% 8% 65%
  34. 34. 34© Copyright 2015 EMC Corporation. All rights reserved. training their I.T. staff to keep up with the implications of mobile, social, cloud and big data will be a challenge over the next 1-2 years 69% Figure 19: 9672 respondents WILL TRAINING STAFF TO KEEP UP WITH MEGATRENDS BE A CHALLENGE? NEITHER AGREE OR DISAGREE DISAGREE © Copyright 2015 EMC Corporation. All rights reserved. 23% 8%
  35. 35. 35© Copyright 2015 EMC Corporation. All rights reserved. 35© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved.
  36. 36. 36© Copyright 2015 EMC Corporation. All rights reserved. LATAM HIGHLIGHTS All figures above are from LATAM region except those in brackets identified as global data points see I.T. as a strategic lever more than ever before. Globally, 78% 67% of LATAM respondents expect tech spend to move outside I.T.’s control, compared with 18% in Brazil, the lowest of all. Global average, 27% 48% The amount Hybrid cloud adoption has grown since 2013 in the LATAM region. The global average is 21% 9% Say that combining public and private cloud increases agility and security. Nearly four in five (79%) say this in Chile. Global average, 73% The I.T. department of the future will act as an in-house provider of on- demand services, 86% in Mexico, compared with a global 80% 78% 64%
  37. 37. 37© Copyright 2015 EMC Corporation. All rights reserved. All figures above are from EMEA region except those in brackets identified as global data points EMEA HIGHLIGHTS think spend on tech is moving away from the I.T. department 47% Say combining public and private cloud will lead to increased agility and security. Global average; 62% 64% Only 18% of respondents in Qatar, the lowest globally. Global average is, Hybrid cloud adoption is highest in EMEA– just 24% use it in APJ and LATAM. UK and Netherlands lead the pack (36% use hybrid cloud) 28% On average, in EMEA see I.T. acting as an in- house provider in the future. Globally, 72% Significant variation; Saudi Arabia (65%) along with Russia (64%), UAE (64%) and Qatar (63%) versus 25% in Portugal and Czech Republic. Globally, Highest amongst developing regions are Nigeria (82%), Saudi Arabia (76%) & UAE (75%) 48% 27% 71%
  38. 38. 38© Copyright 2015 EMC Corporation. All rights reserved. All figures above are from APJ region except those in brackets identified as global data points APJ HIGHLIGHTS Combining private and public cloud leads to improved agility and security, according to 68% of respondents in APJ, 79% in Japan 64% % Expect tech spend to move outside I.T.’s control, ahead of both EMEA (47%) and LATAM (27%) 71% Japanese and Taiwanese respondents agree versus 27% in South Korea. Globally, This is highest in India (85%) and Taiwan (82%). Global average, believe the I.T. department of the future will act as an in-house provider of on- demand services 69% of APJ respondents say that their CXOs see I.T. as a strategic lever more than ever before 67% 95% in India, compared to 53% in South Korea. Global average, 58% 48% 71% 67%
  39. 39. 39© Copyright 2015 EMC Corporation. All rights reserved. **Classification based on the FTSE 2014 development index EMERGING VS. DEVELOPING MARKETS Emerging markets tend to be more positive about the I.T. department and hybrid cloud:Hybrid cloud adoption is ahead in the developed markets (29% use hybrid cloud, compared to 25% of emerging markets). Globally, 27% of those in the emerging markets the I.T. department is a strategic lever to grow the business now more than ever before (compared to 63% of developed). Globally, 71% expect a competitive advantage from megatrends (compared with 75% from developed countries). Global average is, 79% the I.T. department will act as an in- house provider of on-demand services (compared to 69% of developed). Globally, 73% say combining public and private cloud will improve security and agility (compared to 60% from developed countries). Global average is, 67% 67% 77% 71% 64%

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