AN EMBASSY SERVICES NEWSLETTER Vol 6 OCT 2014
Embassy One – the operations helpdesk of Embassy Services
is now more accessible with the launch of the toll free
Registered users can call on all 7 days (between 7 am and 9
pm) and have their operations related issue registered by
our helpdesk team.
Embassy One is now being used by almost all our business
park clients. We trust this value added service will be a useful
tool to help in improving the overall experience of all our
360 SERVICES. 365 DAYS
As primarily a service organization, we strive to deliver the
best and that too with a smile. Given the people centric
nature of the business, it is essential that we have within our
system individuals who not only match our ambitions but
also those who understand the importance of service.
Over the last few months, with an emphasis on having a
correct fit we have on boarded several individuals who fit
our requirements across our portfolio.
As we are growing as an organization, I am quite confident
that we are getting the correct people to participate in this
journey of delivering the best in class property management
In this issue of 365o we are showcasing one of the shining
jewels in our crown – Embassy TechZone, Pune – how we
have leveraged the scenic setting of natural beauty of the
mountains and the streams at the park to magnify client
We also talk about the several sustainability events your
organization has participated in or facilitated such as a
successful donation drive at Embassy TechVillage, installa-tion
of waste segregation bins and Cubbon Park clean up
We are also glad to have Mr. Ram Chandnani share his
views on the current scenario in the property management
industry and what the future holds for us.
I hope you enjoy this issue. Do share your feedback by
replying on this mail itself.
PRADEEP LALA, CEO Embassy Services
Welcome to the sixth issue of the quarterly Embassy
Services newsletter. I am thankful for your continued
support to our organization and would like to renew our
commitment to relationship focused approach to our
operations. We will continue to provide you a seamless
and flawless, round-the-clock management of your
property through our deep expertise backed by holistic
systems and robust processes.
Over the last quarter, we have intensively and qualitatively
reviewed the Embassy Services way of doing business with
the objective of making ourselves a responsible and
relevant organization to our clients. Through this issue,
I would take the opportunity to showcase our new brand
identity and renew our commitment to relationship
focused approach to operations.
Embassy One toll free number
SME SERVICES FOR
As an organization, Embassy Services has also expanded
not just in terms of size but in terms of quality as well. To
support our property management across projects, we have
built a strong team across domains. These include civil
Engineering, housekeeping, landscaping, security, statutory
compliances and engineering services. These teams are
headed by qualified and experienced subject matter experts.
We are happy to announce that we are extending the
services of these experts to all our clients for support and
FRP (Fibre Reinforced Plastic) potted plants have been
installed in most MEBP blocks to enhance the overall
landscaping ambience of the park. With specific focus on
lobby areas the employees get exposed to a green and
BEST ORNAMENTAL GARDEN
PRIZE FOR EMBASSY
MANYATA BUSINESS PARK
For the fourth time in a row Embassy Services won the
prestigious “Best Ornamental Garden” prize organized by
the Mysore Horticulture Society – Lalbagh, Bangalore on the
occasion of Independence Day Celebrations 2014
The World Cup of Clean Ups
Embassy Services’ team participated enthusiastically in The
World Cup of Clean Ups at Cubbon Park, organized by
Assetz, Pollinate Energy, Energon and Embassy Group.
The objective was to clean up the largest and iconic park in
the heart of our city and sapling plantation at Indira
Gandhi Musical Fountain.
Embassy Services also contributed towards the supply of
manure generated from our in-house Vermicompost &
OWC (Organic Waste Converter) manure which was used
for the sapling plantation along with Cubbon Park’s
existing trees and also for free distribution of sample packs
to interested participants.
DONATION DRIVE AT
Embassy Services partnered with Once Again, a NGO
working for the slums of Janakinagar Layout (the biggest
slum development in Bangalore) to undertake a donation
drive with a difference.
The employees at Embassy TechVillage were asked to
donate old goods from their homes for this cause which
would be resold at nominal rates to slum dwellers and sale
proceeds used for vocational training for the women, a
crèche for their infants and as funds for the education of
grown up children with the support of Once Again.
The response from the employees was quite overwhelming
with 450+ items received as contribution over 7 days. We
would like to convey the heartful thanks of the beneficiaries
to the employees of Embassy TechVillage.
Green Initiative –Waste Segregation
As part of the waste segregation at source practice being
initiated, we have installed 11 Waste Segregation Trio Bins
at some of our properties on a pilot basis. These bins are
made of durable and light weight material for easy
handling. These have been placed at relevant locations for
the convenience of the property user and help us dispose
waste in a more efficient manner by facilitating the waste to
be segregated into paper/ plastic at the user level itself.
These bins will be installed at other properties in the coming
months as well.
Embassy Services took over the direct maintenance of
Embassy TechZone in November 2013. There have been a
slew of improvements in the park such as opening of the
food court “Flo”, beautifying the landscape, strengthening
our security team, installation of CCTV and creating a
dedicated office space including an 18-seater board room.
ETZ, by design, has a substantial advantage because of its
location - with beautiful hills surrounding the land and
natural streams flowing through the park. We have spared
no effort to leverage the natural setting by enhancing and
developing the landscape to ensure that the park users
enjoy the scenic atmosphere. The lush green lawns along
with well manicured sidewalks have been designed and
maintained to facilitate a comfortable client interaction.
The beauty of the park is enhanced during the monsoon
season. The droplets of water, the grey clouds with silver
linings, the glistening, well maintained roads and the cool
wind simply makes Embassy TechZone a worker’s paradise.
The combination of mountains in the backdrop and green-ery
on the campus makes for a stimulating environment
during various events such as football matches, flea
markets and musical nights.
EMBASSY SERVICES TEAM OFFSITE
The entire Embassy Services Team went for its annual offsite
in September to Goa. The 90 strong team landed in Goa
for a fun-filled extended weekend on 19th September. The
highlight of the trip was a 4 hour team building exercise
conducted by professionals from Mumbai. The learning
from the activities included importance of working together
in cross functional groups and the value of client satisfac-tion.
It was ensured that the weekend was not all work and
By Ram T Chandnani
Deputy Managing Director
CBRE South Asia Pvt. Ltd.
The real estate market in India has
observed a greater interest among
developers and building occupiers
towards outsourcing property manage-ment
services to third party consultants
with domain expertise. While the princi-pal
reason for this growing trend among
development firms involves time and
cost saving concerns, other reasons
includede-risking themselves and
making use of efficiencies and best
practices in the industry that property
management consultants bring to the
no play. There was an Embassy Majja Night organized – a
fun award program celebrating the different quirks of our
colleagues. The team also went sightseeing to the churches
and beaches Goa is famous for. We are confident that this
offsite will help the team bond better leading to increased
productivity and improved coordination which will contrib-ute
significantly to client satisfaction.
Current Market Scenario and Changing
Trends in Property Management
table. In recent times, asset service
providers are increasingly assuming
more risk on behalf of their clients, who
are spread across corporate real estate,
healthcare, education, luxury housing
and hospitality sectors, among others.
The use of smart technology in building
management is a key emerging trend.
Utilizing automation for daily cleaning
and other basic services is increasing
among property services providers.
Building security services, for instance, is
an area that makes use of technology,
such as CCTV equipment, electronic
surveillance systems, alarms and other
security monitoring systems.Efficient
building management systems is yet
another changing trend that involves
controlling various facilities as per
occupier requirements related to
lighting, air conditioning, air chutes, as
well as monitoring energy consumption
of building occupants.
Tenants have also been observed to
place greater focus on health and safety
aspects. Demands for fire drills and
tenant education on safety norms have
A shift towards Green buildings has also
been gaining prominence in India.The
idea of sustainable design and high
performance buildings has been evolv-ing
in tandem with environmental
awareness and demand for energy