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Presentation materials used by Nancy White (@nancywhite) on a recent online community event for the CommunityBuilders community at IBM, on the topic of facilitating successful online communities through community tooling and various community building techniques.
The link to the recording, along with some further details and background info, can be found over at http://kcy.me/2olv
Note: full permission has been granted to publish this presentation over here by Nancy herself.
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