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eLogic Learning Overview

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eLogic Learning Overview for LinkedIn

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eLogic Learning Overview

  1. 1. Everyone Matters....Everything Matters....Every Time “ Enriching lives and advancing companies through training and development ”
  2. 2. Everyone Matters....Everything Matters....Every Time <ul><li>Market Proven LMS Product, Industry recognized </li></ul><ul><li>Full Functionality, SCORM Certified LMS </li></ul><ul><li>Learning Solutions Services Division </li></ul><ul><li>Mature, Profitable, Financially stable company </li></ul><ul><li>Premier client list - Over 4 million users </li></ul><ul><li>Customer Service Orientation - Client for life/partnership </li></ul>Key Components of eLogic Learning
  3. 3. Everyone Matters....Everything Matters....Every Time <ul><li>Origin of the Company: Established in 2001 as a customer centric leader in online learning and training LMS Application provider. </li></ul><ul><li>Company Philosophy: </li></ul><ul><li>Everyone Matters....Everything Matters....Every Time </li></ul>
  4. 4. Making a Difference in our Community and the World Everyone Matters....Everything Matters....Every Time
  5. 5. Just a Few of Our Clients
  6. 6. Everyone Matters....Everything Matters....Every Time <ul><li>Technology Clients – External Model </li></ul><ul><li>Unisys </li></ul><ul><li>Mediware </li></ul><ul><li>Appriss </li></ul><ul><li>DCI </li></ul>
  7. 7. Everyone Matters....Everything Matters....Every Time <ul><li>Other External Model Clients </li></ul><ul><li>The Response Network </li></ul><ul><li>English Link </li></ul><ul><li>Promutual Group </li></ul><ul><li>Primerica </li></ul><ul><li>USA Funds/Sallie Mae </li></ul><ul><li>Ed Financial </li></ul><ul><li>Belimo </li></ul>
  8. 8. Everyone Matters....Everything Matters....Every Time <ul><li>Implementation Process/Timeline </li></ul><ul><li>LMS Implementation Timeline 6-8 weeks </li></ul><ul><li>Implementation focuses on knowledge transfer </li></ul><ul><li>Content preparation Day 1 </li></ul><ul><li>Structured Project Governance </li></ul><ul><ul><li>Detailed project plan approved at kickoff </li></ul></ul><ul><ul><li>Weekly status meetings with progress memos </li></ul></ul><ul><li>Testing focused on critical use cases </li></ul><ul><li>Process aimed to deliver expedited ROI </li></ul>
  9. 9. Everyone Matters....Everything Matters....Every Time
  10. 10. Everyone Matters....Everything Matters....Every Time <ul><li>Administration Training </li></ul><ul><li>Sandbox Orientation Environment in Week 1 </li></ul><ul><li>Design process utilizes Sandbox for “safe” testing of configuration choices </li></ul><ul><li>Detailed User Guide </li></ul><ul><li>eSSential.elogiclearning.com </li></ul><ul><ul><li>Periodic Webinars on Best Practices </li></ul></ul><ul><ul><li>SCORM Courses </li></ul></ul><ul><li>3 Day ILT Administrative training </li></ul><ul><li>End user training materials available </li></ul>
  11. 11. Everyone Matters....Everything Matters....Every Time <ul><li>Technical Support </li></ul><ul><li>24x7 eLogic support for system outage </li></ul><ul><li>24x7 Web-based ticket application </li></ul><ul><li>8:30-5:00 PM email and telephone help desk (eLogic personnel) </li></ul><ul><li>SLA’s </li></ul><ul><ul><li>SEV1 – Worked 24x7 until resolved </li></ul></ul><ul><ul><li>SEV2 – 1 Business week </li></ul></ul><ul><ul><li>SEV3 – 1 Month </li></ul></ul><ul><ul><li>SEV4 – As resources are available </li></ul></ul>
  12. 12. Everyone Matters....Everything Matters....Every Time Learning Solutions Whatever service is best suited to meet the need for success in utilizing and enhancing the LMS is part of the eLogic Learning Solution Services division. “ Learning Solutions” enable you to focus on what you do best while outsourcing services to our training subject matter experts in LMS management, performance and metric analysis, implementation, content upgrade, and content development.
  13. 13. Everyone Matters....Everything Matters....Every Time <ul><li>Learning Solutions Services </li></ul><ul><li>Content Development & Course Conversion </li></ul><ul><ul><li>From full course development to rapid deployment of SCORM courses </li></ul></ul><ul><li>Professional services in Learning Strategy consultation and development </li></ul><ul><li>Implementation support packages </li></ul><ul><li>Compliance program development </li></ul><ul><li>Success Reporting and ROI analysis </li></ul>
  14. 14. Everyone Matters....Everything Matters....Every Time Learning Solutions
  15. 15. Everyone Matters....Everything Matters....Every Time <ul><li>Technical Architecture </li></ul><ul><li>Application is 100% Browser Based </li></ul><ul><li>Support for IE and Firefox </li></ul><ul><li>Crystal Report Viewer is HTML </li></ul><ul><li>Limited use of Java scripting (admin function, self registration page, my information page) </li></ul><ul><li>Web Edit Pro plug-In for Admin Users </li></ul><ul><li>Small footprint allows access from any internet connection including PDA </li></ul>
  16. 16. Everyone Matters....Everything Matters....Every Time <ul><li>System Monitoring </li></ul><ul><li>Qwest monitored Network 24x7 with automated scripts and full-time engineer staff </li></ul><ul><li>Qwest monitored internet connection 24x7 (for denial of service attacks, hardware issues, etc.) with automated burstable capacity </li></ul><ul><li>Qwest monitored production hardware 24x7 with HP Openview (IP Ping, CPU Utilization, Diskspace Utilization, Sway Memory Utilization, and Key System Processes) </li></ul><ul><li>eLogic implemented software to monitor production hardware 24x7 </li></ul><ul><li>eMail/SMTP servers monitoring by Digital Hands 24x7 (agent communication every 5 minutes, diskspace utilization, alerts for specific counters and events) </li></ul>
  17. 17. Everyone Matters....Everything Matters....Every Time
  18. 18. Everyone Matters....Everything Matters....Every Time Content Partners

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