Technology Stewardship - a conversation with the KMPG Johannesburg Chapter

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  • 1948 architectures for knowledge – wide passages, tea rooms.Or is it not that hard? Do you agree or disagree?
  • Collaboration shouldn’t be an elusive practice. We recognize we can and must work together. We recognize that technology has changed what it means to work together, both when we are in the same place or scattered across the globe. We have the business imperatives. We have the technology. Yet why does it remain so hard?
  • Interesting – but what to use or not to use?
  • There is a rich history of real experience. The tools and modalities we have today is not that new and also not without roots. The technology/social reciprocal influence is ongoing for a long long time – even prior to PCs and digital networks.
  • Is this a KM thing? Accidental?Is this not what the good BAs are doing?Any different from Change Management?
  • This is probably not of much help for the community…
  • Appreciation for technology hype cycles, engagement cycles and user adoption theories and frameworks.
  • Participatory cultureCommunities of practiceResearcher enablementResearch impact
  • Technology Stewardship - a conversation with the KMPG Johannesburg Chapter

    1. 1. Technology Stewardship for communities <br />Elmi Bester<br />KM Practitioners Group – Johannesburg Chapter<br />26 May 2010<br />
    2. 2. Welcome!<br />Human spectrogram<br />
    3. 3. Agenda<br />Why (and how) did the CSIR became interested in technology stewardship?<br />What are the practical value and implications of technology stewardship for knowledge management initiatives?  Is this not something KM practitioners have been doing all along?<br />What are the traits of value-adding technology stewardship?<br />What’s next in terms of technology stewardship for the CSIR?<br />
    4. 4. WootWoot! Woo Hoo!<br />© CSIR 2009 www.csir.co.za<br />Technology has fundamentally changed how we can be together. <br />Tech + social<br />Whether we are in the same place <br />or scattered across the globe. <br />We have the business imperatives. <br />We have the technology.<br />Yet why does it remain so hard?<br />
    5. 5.  <br /> crystalking.com/writingblog/<br /> crystalking.com/writingblog/<br />www.wealthyleader.com/blog/<br /> crystalking.com/writingblog/<br />
    6. 6. © CSIR 2009 www.csir.co.za<br />Technostress<br />http://www.kf6nvr.net/blog/archives/images/computing_stress.jpg<br />Just more islands<br />Disillusionment<br />
    7. 7. © CSIR 2009 www.csir.co.za<br />
    8. 8. “Technology stewards are people with enough experience of the workings of acommunity to understand its technology needs, and enough experience with technologytotake leadership in addressing those needs. Stewardship typically includes selecting and configuring technology, as well as supportingits use in thepracticeof the community .”<br />Digital Habitats (Wenger, Smith, White)<br />
    9. 9. It is not about replicating what is working for me/ us/ others …<br />This is working for the Ya-Ya sisterhood<br />You should do this as well!<br />The community<br />http://tparty.typepad.com/.a/6a00d8345159f569e201156fa9aab2970c-400wi<br />Not working?<br />Then this should work<br />This is not us!<br />http://www.brandweek.com/bw/photos/stylus/74095-SocialNets.jpg<br />http://thetearoom.typepad.com/.a/6a00e54fccb6d2883401156f5dcdcb970c-800wi<br />
    10. 10. Technology stewards?<br />http://www.gapingvoid.com/sms229.jpg<br />
    11. 11.
    12. 12. enable people to…<br /><ul><li>discover & appropriate useful technology
    13. 13. be in and use communities & networks (people)
    14. 14. express theiridentity
    15. 15. find and create content
    16. 16. usefully participate</li></ul>Nancy White © 2010 http://onlinefacilitation.wikispaces.com/Stewarding+Technology+for+Online+Communities<br />
    17. 17.
    18. 18. Discussion<br />What are the practical value and implications of technology stewardship for knowledge management initiatives?  <br /> Is this not something KM practitioners have been doing all along?<br /> Is this part of the KM agenda?<br />
    19. 19. © CSIR 2009 www.csir.co.za<br />What are the traits of value-adding technology stewardship? (1)<br />Support community experimentation & make ‘tool use’ visible<br />From Digital Habits (Wenger, Smith, White 2009)<br />
    20. 20. IMPRESS THEM… or confuse them…<br /> do they need to know all of this?<br />http://www.lukegilman.com/high-on-the-hog/wp-content/uploads/2009/01/social-media-whiteboard.jpg<br />
    21. 21. www.oriones.com/.../01/twitter-bots-cartoon.gif<br />
    22. 22. What are the traits of value-adding technology stewardship? (2)<br />© CSIR 2009 www.csir.co.za<br />There is a method in the madness<br />… with frameworks<br />
    23. 23. … meetings<br /> … projects<br />… open-ended conversation<br />… access to<br /> expertise<br />… content publishing<br />Community activities oriented to …<br />… relationships<br />… individual<br /> participation<br />… community<br /> cultivation<br /> … context<br />Base material from: Digital Habitats: Stewarding technology for communities<br />© 2009 Wenger, White, and Smith<br />
    24. 24.
    25. 25. Community Name: KM4Devglobal knowledge sharing network<br />Once a year and only about 10% do/can participate.<br /> … meetings<br />Email list is core of community activity<br />… open-ended conversation<br /> … projects<br />When funding allows. E.G. supporting ShareFair<br />Community knowledge wiki, content management system to bring together resources. <br />… access to<br /> expertise<br />… content publishing<br />activities oriented to …<br />Informally via the email list by asking/answering questions. <br /> With only one meeting a year, large size and diversity, KM4Dev focuses on enabling individual participation.<br />Relationships mostly via meetings and core group. <br />… individual<br /> participation<br />Strongly external – all resources public/shared.<br />… relationships<br />While everyone pays attention to the community, no centralized efforts…<br />… community<br /> cultivation<br />Base material from: Digital Habitats: Stewarding technology for communities<br />© 2009 Wenger, White, and Smith<br /> … context<br />
    26. 26. Right balance between evangelism and scepticism<br />To establish the right practices first you must practice<br />Listen ListenListen<br />Reflective conversations<br />It is about the second wavers<br />Geeky friends, information specialist friends, communications friends<br />Ambient awareness of community, community boundaries and technology use<br />Mindful learning agenda <br />What are the traits of value-adding technology stewardship? (3)<br />
    27. 27.
    28. 28. http://steve-dale.net/wp-content/uploads/2008/07/dilbert-laptop2.gif<br />
    29. 29. What’s next in terms of technology stewardship for the CSIR?<br />Focused initiatives<br />Safe-fail <br />Overcoming tool barriers?<br />Embedding technology stewardship in relevant places<br />Digital literacy?<br />
    30. 30. don’t worry – there will be bumps in the road…TALK about them<br />http://onlinefacilitation.wikispaces.com/Stewarding+Technology+for+Online+Communities<br />
    31. 31.
    32. 32. Waves are funny things. Think of ocean waves. They go up and down, they can be gentle or pound us into the sand. Just when we think we have their rhythm, the next wave changes and surprises us. The key is staying alert, knowing how to swim and to expect the unexpected. <br />Nancy White, 2010<br />

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