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You win! Applying gamification to user assistance

Slides from UAEurope 11 conference: You win! Applying Gamification to User Assistance. For more information on applying gamification to technical communication and other documentation strategies, feel free to contact me.

1 of 36
You Win!
Applying Game
Theory to User
  Assistance
    Ellis Pratt
    Cherryleaf
Who I am
What is gamification?
Why include it?
Examples of games in User Assistance
Limitations
Summary
About Me
Director of Cherryleaf
Technical Writing Services Company



            We offer:
             Projects
             Training
           Recruitment
What is gamification?
What is gamification?

Use of game
mechanics & rewards
in non-games

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You win! Applying gamification to user assistance