Webinar by Elliot Felix on "Designing Your Spaces, Services, and Organization Around Your Users"
(From SEFLIN 2014 Virtual Conference: https://netforum.avectra.com/eweb/DynamicPage.aspx?Site=SEFLIN&WebCode=2014speakers#Felix)
How can you uncover and understand your users’ needs and then create actionable insights? How can these insights enable a user-centered design for your spaces, the services you offer within them, and the way you organize your staff to provide those services? This session will answer these questions in four parts: first, we’ll make the case for user experience as the basis for an integrated design by covering key trends in the how learning and research. Next, we’ll review the mindset and skillset needed for user-centered design. Then, we’ll provide an overview of design tools; for example www.learningspacetoolkit.com. Finally, we’ll offer some tactical advice on how to apply these tools using case studies from BrightSpot's work such as the NC State Hunt Library. This session will provide engagement in each of these sections and highlight lessons learned that can be applied immediately to renew your spaces, services, and organization.