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The Contracting Two-Step: Patterns & Actions for Successful Collaboration

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~ Presented at Agile Games 2018, Boston, MA. ~

Do your agile team members optimize each other’s skills & capabilities? Share personal development needs? Trust each other? Experience the “contracting two-step”, a metaphor for ways to identify & monitor mutual working agreements. Learn 3 activities to build agreements that make people awesome.

Do your agile team members make optimum use of each other’s skills and capabilities? Do they share their personal development needs? Do they trust each other? If not, consider the “contracting two-step” - a metaphor for simple yet powerful ways to identify and monitor mutual working agreements. Like a dance, contracting partners take mutual responsibility to reach shared goals. While not legally binding, the contract represents public, explicit commitments essential for successful collaborations.

Learn 3 activities to implement the “Contracting Two Step” on your agile team. Leave with activities and worksheets you can use to make people awesome.

Note: you can upload the MatchUp Canvas here: https://www.ebgconsulting.com/MatchUpCanvas(EBG_Consulting)(Gottesdiener)(v1.1).pdf

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The Contracting Two-Step: Patterns & Actions for Successful Collaboration

  1. 1. The ContractingTwo-Step: Patterns & Actions for Successful Collaborations Copyright © 2018 EBG Consulting, Inc. Ellen Gottesdiener www.ebgconsulting.com www.DiscoverToDeliver.com #AgileGames2018 | @ellengott
  2. 2. CPO, Founder, CSM, CSPO, CPF Ellen helps product and development communities produce valuable outcomes through product agility. She is a pioneer in the collaborative convergence of Agile product management, product requirements, and organizational learning. twitter: @ellengott blog: ebgconsulting.com/blog linkedIn: ellengottesdiener tips newsletter: www.ebgconsulting.com EBG is a global leader in agile product management, product ownership, agile business analysis, and collaborative practices. EBG helps organizations amplify discovery to accelerate delivery. Ellen Gottesdiener
  3. 3. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com myth or fact? (we played)
  4. 4. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 4 At regular intervals, the team reflects … … tunes and adjusts its behavior …work together… Build projects around motivated individuals. Give environment and support they need, and trust them to get the job done. agile principles
  5. 5. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 5 successful collaboration MatchUp profile to communicate the capabilities you offer and what you need to be successful 3Cs of trust to measure individual trust-building or trust-busting behavior Feedback to enable effective, honest and positive collaborations
  6. 6. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com start the music
  7. 7. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 7 product ownership/mgmt test architecture Ux software dev business analysis ▪ who’s dancing? users, choosers prj/pgm mgmt operations infrastructuresubject matter experts business sponsors
  8. 8. your turn… © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com characteristic of cross-functional team
  9. 9. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 9 clearly understood capabilities support each other responsible to each other collaborative team interdependence
  10. 10. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 10 three ?s Weisbord, 2004 am I in or out? do I have any power and control? can I use, develop, and be appreciated for my skills and resources?
  11. 11. Company Team Date Version The MatchUp Canvas ebgconsulting.comDESIGNED BY: Ellen Gottesdiener, EBG Consulting | @ellengott This work is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License Name My name Avatar My Goals What I want to accomplish New learnings Opportunities I seek I offer…(you can depend on me for…) Skills, help, knowledge, capabilities, traits I can provide Things I have that I can provide to help other meet their goals What I can offer to help us achieve our team purpose Who needs my skills, knowledge… People who need what I have to offer Who can I depend on…(from others) People who can help me with what I need I need…(from others) Skills, help, knowledge I need to be successful What will enable me to be successful, that others can provide Left side only (in live session, Ellen shared an example for upcoming client workshop)
  12. 12. your turn… © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com self-assessment (left side)
  13. 13. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 13 explicit agreement what individual team members: offer to others expect from others social contract
  14. 14. Company Team Date Version The MatchUp Canvas ebgconsulting.comDESIGNED BY: Ellen Gottesdiener, EBG Consulting | @ellengott This work is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License Name My name Avatar My Goals What I want to accomplish New learnings Opportunities I seek I offer…(you can depend on me for…) Skills, help, knowledge, capabilities, traits I can provide Things I have that I can provide to help other meet their goals What I can offer to help us achieve our team purpose Who needs my skills, knowledge… People who need what I have to offer Who can I depend on…(from others) People who can help me with what I need I need…(from others) Skills, help, knowledge I need to be successful What will enable me to be successful, that others can provide MatchUp: offers and needs
  15. 15. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com MatchUp: offers and needs 15 put on the wall
  16. 16. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 16 Name Deb Goals I offer… xxx Who needs my skills? I need… yyy aaa Who can I depend on? Name Ray Goals I offer… ddd aaa Who needs my skills? I need… xxx ccc Who can I depend on? interdependent Ray Deb 16
  17. 17. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com interdependent 17
  18. 18. your turn… © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com MatchUp
  19. 19. 19 © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com Company Team Date Version The MatchUp Canvas ebgconsulting.comDESIGNED BY: Ellen Gottesdiener, EBG Consulting | @ellengott This work is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License Name My name Avatar My Goals What I want to accomplish New learnings Opportunities I seek I offer…(you can depend on me for…) Skills, help, knowledge, capabilities, traits I can provide Things I have that I can provide to help other meet their goals What I can offer to help us achieve our team purpose Who needs my skills, knowledge… People who need what I have to offer Who can I depend on…(from others) People who can help me with what I need I need…(from others) Skills, help, knowledge I need to be successful What will enable me to be successful, that others can provide
  20. 20. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 20 contracting with… team member <> team member team <> coach client <> coach mentor <> mentee
  21. 21. 21 © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com what’s disrupting the music?
  22. 22. your turn… © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com trust 1.definition 2. indicators of: trusting distrusting
  23. 23. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 23 trusting others team member <> team member team <> coach client <> coach mentor <> mentee
  24. 24. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 24 Source: Reina & Reina, 2015 3 Cs of trust
  25. 25. your turn… © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 3 C’s of trust 1. worksheet 2. actions
  26. 26. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com contractual trust “trust of character” manage expectations (myself and others) establish boundaries delegate appropriately keep commitments be consistent 26 Source: Reina & Reina, 2015
  27. 27. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com communication trust “trust of disclosure” share info: who knows what, when tell the truth admit mistakes give direct, constructive feedback maintain confidentiality 27 Source: Reina & Reina, 2015
  28. 28. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com competence trust “trust of capability” respect and acknowledge others’ skills, abilities allow people to make decisions involve others, seek input help others learn skills 28 Source: Reina & Reina, 2015
  29. 29. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com trust team commitment is built on a foundation of mutual trust give to get 29
  30. 30. 30 © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com who’s leading?
  31. 31. feedback: Worked…or Didn’t… your turn… © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com
  32. 32. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com feedback info about past behavior delivered in present may influence future behavior Source: Seashore, Seashore and Weinburg, 1997 32
  33. 33. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com feedback goals build relationship, trust learn improve, grow 33
  34. 34. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com feedback 34
  35. 35. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com giving feedback what’s your intention? who is being served? 35
  36. 36. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com giving feedback Source: Seashore, Seashore and Weinburg, 1997 “feedback is almost totally about the giver, not the receiver” [ use “I” statements ] 36
  37. 37. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com receiving feedback Source: Seashore, Seashore and Weinburg, 1997 take care of self be open, not defensive seek clarification receiver is totally in control accept none, some, all reject none, some, all 37
  38. 38. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com direct timely focused respectful, sensitive constructive feedback 38
  39. 39. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com form 3 generous interpretations before jumping to conclusion stay calm, open-minded Source: Gottesdiener, 2002 viaVirginia Satir & Congruent Leadership Change Workshop generous interpretation 39
  40. 40. feedback: tough situation your turn… © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com
  41. 41. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com trust pause or stop the music 41
  42. 42. 42 © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com wrap
  43. 43. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com contract stages entering self-assessment & MatchUp working agreements, decision rules working evaluate & adjust, ongoing retrospection closing retrospect 43
  44. 44. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com open systems parts interconnect responsive sensitive info flows self-worth is primary power and performance secondary change is welcome Source: Satir, 1988 44
  45. 45. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 45 successful collaboration MatchUp profile to communicate the capabilities you offer and what you need to be successful 3Cs of trust to measure individual trust-building or trust-busting behavior Feedback to enable effective, honest and positive collaborations
  46. 46. © 2018 by EBG Consulting | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 46 Gottesdiener, Ellen. Requirements by Collaboration, Addison Wesley, 2002 Reina, Dennis & Michelle Reina. Trust & Betrayal in theWorkplace: Building Effective Relationship inYour Organization, Berrett-Kohler, 2015, 3rd ed. Satir, Virginia. The New Peoplemaking, Science and Behavior Books, Inc., 1988 Seashore, Charles & Edith Whitfield Seashore, Gerald M.Weinberg. What DidYou Say?:The Art of Giving and Receiving FeedBack, Bingham House Books, 1997 Schwarz, Roger. The Skilled Facilitator: PracticalWisdom for Developing Effective Groups, Second Edition, Jossey-Bass, 2003. Weisbord, Marvin. ProductiveWorkplaces Revisited, Jossey-Bass/Wiley, 2004 references
  47. 47. © 2018 by EBG Consulting www.ebgconsulting.com | www.DiscoverToDeliver.com www.ebgconsulting.com Events, course outlines, services, resources Tips newsletter: http://bit.ly/ebgNews www.ebgconsulting.com/blog www.DiscoverToDeliver.com DtoD associated resources, Visual Language to download Twitter @ellengott | LinkedIn: in/ellengottesdiener YouTube EBGConsulting SlideShare ellengott stay connected!

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