End Well to Begin Well: Using Retrospectives for Continual Learning & Improvement

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End Well to Begin Well: Using Retrospectives for Continual Learning & Improvement

  1. 1. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 1 Ellen Gottesdiener www.ebgconsulting.com www.DiscoverToDeliver.com End Well to Begin Well: Using Retrospectives for Continual Learning and Improvement © EBG Consulting, 2013 11 November 2013
  2. 2. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 2 Facilitator, trainer, coach, conference advisor, author Working & playing at the collaborative convergence of: requirements + product management  + project management Founder & Principal Consultant, EBG Consulting Ellen Gottesdiener
  3. 3. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 3 @ellengott #BBCcon #retros tweet
  4. 4. 4 © EBG Consulting, 2013 www.ebgconsulting.com | www.DiscoverToDeliver.com what
  5. 5. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 5 rituals
  6. 6. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 6 A ritual in which the project community: Reviews the story of the <iteration-release-milestone-project> Harvests the collective wisdom of the team Tells the truth without blame or judgment Identifies what to appreciate and improve Understands and forgives its failings Relishes in its successes retrospective
  7. 7. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 7 The insights gained from retrospectives are the basis for starting again
  8. 8. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 8 postmortem?
  9. 9. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 9 retrospective
  10. 10. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 10 The whole is more than the sum of its parts. The part is more than a fraction of the whole. Aristotle
  11. 11. 11 © EBG Consulting, 2013 www.ebgconsulting.com | www.DiscoverToDeliver.com when
  12. 12. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 12 end
  13. 13. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 13 interim: heartbeat
  14. 14. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 14 interim: work chunk
  15. 15. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 15 interim: custom
  16. 16. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 16 five key questions
  17. 17. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 17 1.  What did we do well that we might forget to do next time if we don’t discuss it? 2.  What did we learn? 3.  What should we do differently next time? 4.  What still puzzles us? 5.  What needs more discussion?
  18. 18. 18 © EBG Consulting, 2013 www.ebgconsulting.com | www.DiscoverToDeliver.com why
  19. 19. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 19 see the whole
  20. 20. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 20 transparency
  21. 21. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 21 adaptive learning
  22. 22. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 22 closure
  23. 23. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 23 participation works
  24. 24. 24 © EBG Consulting, 2013 www.ebgconsulting.com | www.DiscoverToDeliver.com successful retrospectives
  25. 25. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 25 planning
  26. 26. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 26 community involvement
  27. 27. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 27 use data
  28. 28. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 28 feelings count
  29. 29. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 29 build in safety
  30. 30. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 30 structure
  31. 31. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 31 1.  get ready - set the stage 2.  past – gather data 3.  present – generate insights 4.  future – decide what to do 5.  retrospect - close the retrospective
  32. 32. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 32 basis for change
  33. 33. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 33 the prime directive
  34. 34. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 34 Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand. Norm Kerth “ ”
  35. 35. 35 © EBG Consulting, 2013 www.ebgconsulting.com | www.DiscoverToDeliver.com activities
  36. 36. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 36 real-time slide show from actual retrospectives…
  37. 37. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 37 1.  get ready 2.  past 3.  present 4.  future 5.  retrospect end well
  38. 38. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 38 1.  get ready set the stage define success create safety
  39. 39. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 39 2. past gather data artifact contest project timeline
  40. 40. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 40 3. present generate insights deep inquiry identify themes
  41. 41. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 41 4. future decide what to do change the paper retro planning game
  42. 42. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 42 5. retrospect close the retrospective celebration card temperature readings
  43. 43. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 43 1.  get ready 2.  past 3.  present 4.  future 5.  retrospect end well
  44. 44. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 44 ellen@ebgconsulting.com Thanks! www.ebgconsulting.com www.DiscoverToDeliver.com End Well to Begin Well Copyright © 2013 EBG Consulting, Inc.
  45. 45. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 45 resources www.ebgconsulting.com/retrospectives.pdf EBG eNewsletter: www. ebgconsulting.com & articles ~ podcasts ~ webinars learning ~ applying ~ coaching http://www.ebgconsulting.com
  46. 46. © EBG Consulting, 2013 | @ellengott www.ebgconsulting.com | www.DiscoverToDeliver.com 46 training Project Retrospectives &Team Reviews Agile Requirements … & Agile Business Analysis Mastering Business Analysis and Requirements… AcceptanceTesting Facilitating JADWorkshops… The Essential Product Owner and more… services Planning and Retrospective Workshops Agile Jump Start Backlog Refining Coaching Product Owner/Champion how EBG helps

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