Information Architecture (Product Documentation) on Confluence

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Confluence as a flexible Information Architecture for Product Documentation and Collaboration. Integrate and optimize your worlds.

Just a snapshot of the many benefits -

Questions, please contact me. :)

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  • Information Architecture (Product Documentation) on Confluence

    1. 1. Streamline and Optimize Your Information Development (Product Doc, etc.) and Delivery Platform A Flexible Information Architecture Strategy www.customware.net Australia - United States - Malaysia - New Zealand
    2. 2. Highly Flexible to Many Use Cases Copyright © 2001-2009 CustomWare
    3. 3. Eliminate Specialized Skillset Reqt <ul><li>Eliminate high-end documentation application dependency – standard, easy tools, clean copy </li></ul><ul><li>Quicker information development </li></ul><ul><li>Reduced SW costs of niche tools </li></ul><ul><ul><li>FrameMaker ($850/seat) </li></ul></ul><ul><ul><li>Pro online help compilers ($2K - $4K per seat) </li></ul></ul><ul><ul><li>Adobe Acrobat Prof ($200 - $400 per seat) </li></ul></ul><ul><ul><li>Cost of expertise using these tools </li></ul></ul><ul><li>Eliminate ongoing specialized skillset cost/req’t (sometimes hard to find, esp. if PT req’t) </li></ul>Copyright © 2001-2009 CustomWare
    4. 4. More Cost Effective Processes <ul><li>Collaborative team effort info dev’t (w/lead driving strategic direction and guiding input) </li></ul><ul><li>Reduce time-consuming restrictive linear email reviews (and inherent inefficiencies) </li></ul><ul><li>Many hands vs. sole tech writer dependency </li></ul><ul><li>Visible copy vs. stuck on tech writer’s sys, non-transparent evolution, and peer-to-peer emails </li></ul><ul><li>*Anyone* can cross a “t” during process – not only pricey tech writer w/ high-end toolset </li></ul><ul><li>Single-source for Confluence, PDF, Word, XML </li></ul>Copyright © 2001-2009 CustomWare
    5. 5. Flexibility Flexibility… <ul><li>Web-based distribution (provisioned or open) </li></ul><ul><li>Doc templates </li></ul><ul><li>Efficiency macros for extended functionality </li></ul><ul><li>Auto-TOC, simple clean layout, hyper-links </li></ul><ul><li>Multi-media and content distribution support (embed viewable video, .doc, .pdf) </li></ul><ul><li>Context-sensitive help (unique URLs) </li></ul><ul><li>Label tagging for extendibility or rels mgmt. </li></ul><ul><li>Per doc or per release “Space” mgmt </li></ul><ul><li>Auto indexing and advanced searches </li></ul>Copyright © 2001-2009 CustomWare
    6. 6. Supporting “Special Customers” <ul><li>Support OEM branding or unique one-off variations (like “conditional text” need) </li></ul><ul><li>FREE personal version “short” server instances for locked down “view-only” external doc deployment </li></ul><ul><li>Flexible to support unique permission requirements with simple parameter adjustments </li></ul><ul><li>Open for additional collaboration/engagement with customer in *other* non-doc spaces, as needed </li></ul>Copyright © 2001-2009 CustomWare
    7. 7. Controlled Evolved Corporate Asset <ul><li>Develop valuable corporate asset over time </li></ul><ul><li>One place for all documentation vs hidden fileshares, etc. </li></ul><ul><li>Link or search legacy fileshares, as needed </li></ul><ul><li>Searchable content allowing instant and evolving knowledge management system </li></ul><ul><li>Enable outside firewall as SEO platform and ultimately marketing asset (if or when) </li></ul><ul><li>Customizeable themes/layout (CSS) per space/doc </li></ul><ul><li>Extendable as application deployment, as needed (open APIs) </li></ul>Copyright © 2001-2009 CustomWare
    8. 8. Some Examples <ul><li>Atlassian SW Example </li></ul><ul><ul><li>http://confluence.atlassian.com/display/DOC/Confluence+Documentation+Home </li></ul></ul><ul><li>Public site examples: </li></ul><ul><ul><li>http://confluence.atlassian.com/display/CONFEVAL/Live+Confluence+Sites </li></ul></ul><ul><li>CustomWare.net </li></ul><ul><ul><li>http://www.customware.net </li></ul></ul>Copyright © 2001-2009 CustomWare
    9. 9. Dedicated Atlassian Partner <ul><li>Thoughts, questions, or clarifications? </li></ul><ul><li>Ellen Feaheny </li></ul><ul><li>CustomWare Asia Pacific (USA) </li></ul><ul><li>831-247-9417 </li></ul><ul><li>[email_address] </li></ul>Copyright © 2001-2009 CustomWare

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