SME REBUILDERS presents SOCIAL MEDIA DO’S & DON’TS in CUSTOMER SERVICE; ENGAGEMENT & RETENTION
BEFORE WE BEGIN OUR GIFT TO YOU!http://sme-rebuilders.com/claim-your-gift
WHO ARE WE? Elin Kilicarslan = 15 years in Dubai Taner Kilicarslan = 5 years in Dubai www.sme-rebuilders.com/expertsWe love helping businesses grow in a sustainable way.We are:• public speakers & marketing strategists• have been published in The National, Intelligent SME, Oil & Gas Magazine, and more…Our expertise areas are in:• digital and social media• web design and development• web marketing strategies• branding• customer engagement & conversion
THE VALUE OF SERVICEWe all know that great customer service andcustomer engagement equals… Customer Retention = More $$$NOTE:typically 80% of your revenue will come from 20%of your customers; so you’d better treat them rightthe first time.
NOW IT’S YOUR TURN LINKEDIN FACEBOOK TWITTER YOUTUBE PINTEREST GOOGLE+Do you engage your customers directly?
WHY SOCIAL MEDIA?Many-to-Many Conversations73% of consumers post reviews of a company, service, or product onlineIN MIDDLE EASTPopulation = 216,500,000 peopleInternet Users = 36%Facebook Users = 20,500,000UAE Facebook Users = 3,000,000
DO’S & DON’TS Listen Ignore or Delete Negative Comments! Create a Plan, Define Audience, Create Value Set it & Forget It Respond in Time Don’t Sell All the Time 2-Way Conversations Be Afraid to Let Go of Your Content Build Trust Go Negative & Trash Track Engagement Competition Learn from Customers Overwhelm Your Push is ‘OUT’; Pull is ‘IN’ Followers Google Alerts Control All Conversations
…IN THE END SHARE GREAT CONTENT & PROVIDE VALUE ENGAGE YOUR AUDIENCE DIRECTLY GET INVOLVED WITH THEIR NEEDS MAKE THEIR EXPERIENCE ENJOYABLE GO ABOVE AND BEYOND THE CALL OF DUTY KILL THEM WITH LOVE PEOPLE DO BUSINESS WITH PEOPLE THEY.. KNOW + LIKE + TRUST
THANK YOUPLEASE CONNECT WITH US AT: +9714 334 1001Our Work Shop – Brand Makers Our Facebook Fan Page Our LinkedIn Company Page Our Twitter Account Our YouTube Channel