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Kyle Thom – Enhancing Donor Engagement with Online Chat and Video


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Net2van's annual #NPtech trends meetup.
Where should nonprofits focus their attention in 2019?

Join us for a fast-paced evening of Ignite-style 5 minute mini-presentations on the trends, tools, and techniques charities should explore to create more impact.


+ Rob Cottingham @robcottingham – Trust as the killer app in the Age of Fake

+ Brady Josephson @bradyjosephson –
fundraising on third party platforms: Facebook donations; Third party processing and Donor Advised Funds (Chimp, Google, Facebook, etc.)

+ Kyle Thom, iATS Payments @iatspayments – Video and chat tools to advance your engagement cycle

+ Shoni Field @shonifield – Blurring of the lines between phone and online; Getting serious about digital lead generation

+ Jeff Harrison – AI and machine learning trends for nonprofits

+ Jessica Macleod @jess_macleod, Jelly Marketing @jellymarketing – How to effectively use Instagram Stories (how to make them more engaging, gamification with polls, etc.)

+ Matthew Pattinson, Lean Leap @mtpattinson – Uncovering Big Ideas That Matter With The Lean Canvas.

+ Daryl Hatton, Fundrazr @FundRazr – The market shift from major donations to micro-donations and from macro-projects to micro-projects

+ Ash Kumar, VanHack @AswinKumar @govanhack – Explore micro-communities in 2019. Mass social media is plateau-ing and private communities like Slack and Facebook groups are growing quickly.

+ Ashleigh Turner @sexwithashleigh – INTERACTIVE: what services/online tools you have found to simplify things

Hosted by @elivdg
Presented by @net2van
Venue partner HiVE Vancouver @hivevancouver

@iatspayments @EventChain_io @VCN_Community @techsoupcanada @NTENorg

Published in: Marketing
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Kyle Thom – Enhancing Donor Engagement with Online Chat and Video

  1. 1. Enhancing donor engagement with online chat and video
  2. 2. iATS Payments 2 Who is iATS Payments? serving nonprofits of all shapes and sizes 20 YEARS in donation payments processed since 2010 $10 BILLION nonprofit customers 11,000+ longer average customer relationship (6 years) than industry average 3X of our customers are likely to recommend us to a friend or colleague 80%
  3. 3. iATS Payments 3 Trend #1: Online chat and chatbots Fundraising StorytellingGeneral inquiries
  4. 4. iATS Payments 4 Trend #2: Video across the entire donor journey
  5. 5. iATS Payments 5 COMING SOON! Official launch on January 23, 2018 KYLE THOM Senior Marketing Manager iATS Payments