DRAFT NCM ROW Tuesday, June 02, 2009 M&H Informatics (BD) Ltd – An IMS Health Company  Overview and Case Examples eAsia 20...
IMS Health profile <ul><ul><li>Leading provider of information services for the healthcare industry </li></ul></ul><ul><ul...
Consistent growth in Dhaka-based offshore team since 2005  Supports annual revenue stream of > US$25m
Multiple projects on a global scale 13 7 1 1 11 2 6 48 50 4 209 1
We operate a tightly integrated onshore/offshore model Resource Planning & Team management Application  Development Docume...
Success Stories Web Performance Dashboards Business Intelligence Portals Mobile Solutions Business Process Outsourcing
Customer Portfolio
Awards and Achievement <ul><li>Century International GOLD Quality ERA Award (2008) </li></ul><ul><li>Century International...
Value of the offshore team in Dhaka to IMS Health <ul><li>Highly committed, flexible and loyal workforce </li></ul><ul><ul...
From our experience, we see several critical success factors <ul><li>Having an in-house capability has been a better exper...
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M&h informatics (bd) ltd – an ims health company ,overview and case examples jonathan foster

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M&h informatics (bd) ltd – an ims health company ,overview and case examples jonathan foster

  1. 1. DRAFT NCM ROW Tuesday, June 02, 2009 M&H Informatics (BD) Ltd – An IMS Health Company Overview and Case Examples eAsia 2011, Dhaka Jonathan Foster, IMS Health www.e-asia.org
  2. 2. IMS Health profile <ul><ul><li>Leading provider of information services for the healthcare industry </li></ul></ul><ul><ul><li>Collects pharmaceutical sales and prescription data from markets across the world, provides analytics, Business Intelligence and consulting services </li></ul></ul><ul><li>Covering markets in 100+ countries </li></ul><ul><li>5,000 databases supporting 16,000 healthcare clients </li></ul><ul><li>Process monthly 2.2b transactions, running 2m batch jobs delivering 32,000 client-specific reports, and requiring 1.6 petabytes of storage. </li></ul><ul><li>Technology-driven company, deploying an offshoring model for: </li></ul><ul><ul><li>Application Development </li></ul></ul><ul><ul><li>Support & Maintenance </li></ul></ul><ul><ul><li>Support functions </li></ul></ul><ul><ul><li>Delivery </li></ul></ul>Basel Dhaka
  3. 3. Consistent growth in Dhaka-based offshore team since 2005 Supports annual revenue stream of > US$25m
  4. 4. Multiple projects on a global scale 13 7 1 1 11 2 6 48 50 4 209 1
  5. 5. We operate a tightly integrated onshore/offshore model Resource Planning & Team management Application Development Documentation & Quality Assurance Infrastructure Production & Support Services Web Design & Content Management Business Analysis & Project Mgt Data Integration & Management Brand Tracking Advanced Market Analytics Sales Force Effectiveness Performance Management Customer Onshore Engagement Managers
  6. 6. Success Stories Web Performance Dashboards Business Intelligence Portals Mobile Solutions Business Process Outsourcing
  7. 7. Customer Portfolio
  8. 8. Awards and Achievement <ul><li>Century International GOLD Quality ERA Award (2008) </li></ul><ul><li>Century International PLATINUM Quality ERA Award (2009) </li></ul><ul><li>B.I.D. International Arch of Europe Quality Award (2010) </li></ul><ul><li>Nominated by Europe Business Assembly(EBA) for ‘Best Enterprises’ award – December, 2011, Oxford, UK. </li></ul>
  9. 9. Value of the offshore team in Dhaka to IMS Health <ul><li>Highly committed, flexible and loyal workforce </li></ul><ul><ul><li>Several employees still with company since its birth 7 years ago </li></ul></ul><ul><ul><li>Average tenure – 3.1 years </li></ul></ul><ul><li>Very high level of knowledge and willingness to learn </li></ul><ul><ul><li>Level of knowledge often equal to onshore resources </li></ul></ul><ul><ul><li>Not just technology resources </li></ul></ul><ul><li>Lower cost than other locations, but also higher value! </li></ul><ul><ul><li>Best value for money across various locations </li></ul></ul><ul><ul><li>Benefit from tax advantages </li></ul></ul><ul><li>Successfully integrated into onshore team working model </li></ul><ul><ul><li>Dhaka team considered as an integrated extension to onshore operations </li></ul></ul>
  10. 10. From our experience, we see several critical success factors <ul><li>Having an in-house capability has been a better experience for us than a partner model </li></ul><ul><li>Steady growth allows the right culture to be developed </li></ul><ul><li>Be prepared to invest in relationships and on-/off-shore placements </li></ul><ul><li>Treat the offshore team as an integrated part of the team, not as a supplier </li></ul><ul><li>Be prepared to push the limits of ‘traditional’ offshoring – it will be worth it… </li></ul>
  11. 11. Thank You

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