Implementing ne gp in india rajat moona, department of it government of india


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Implementing ne gp in india rajat moona, department of it government of india

  1. 1. Implementing NeGP in India Lessons for Developing Countries Prof. Rajat Moona, Director General Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mohali, Mumbai, Noida, Pune, Thiruvanathapuram,
  2. 2. Implementing NeGP in India Lessons learnt Prof. Rajat Moona, Director General Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mohali, Mumbai, Noida, Pune, Thiruvanathapuram,
  3. 3. C-DAC: An Introduction <ul><li>C-DAC, an autonomous R&D society of Ministry of Communications and Information Technology, Govt. of India, started at Pune in1988. </li></ul><ul><li>Current C-DAC is a result of Merger of following 3 premier societies of DIT with C-DAC in December, 2002. </li></ul><ul><li>Current Focus Areas: </li></ul><ul><ul><li>High Performance Computing and Grid Computing </li></ul></ul><ul><ul><li>Multilingual Computing and Heritage Computing </li></ul></ul><ul><ul><li>Professional Electronics, VLSI and Embedded Systems </li></ul></ul><ul><ul><li>Software Technologies, including FOSS </li></ul></ul><ul><ul><li>Cyber Security & Cyber Forensics </li></ul></ul><ul><ul><li>Health Informatics </li></ul></ul><ul><ul><li>Education & Training </li></ul></ul>© C-DAC Centres: 10 Manpower  2800 Nos
  4. 4. Agenda <ul><li>Examples of a few successful cases </li></ul><ul><li>Structured approach vs. unstructured approach </li></ul><ul><li>Standards and certification </li></ul><ul><ul><li>Strengths and pitfalls </li></ul></ul><ul><li>Change Management </li></ul><ul><li>Incorporation of evolving technologies </li></ul>© C-DAC
  5. 5. An Example <ul><li>Railway Reservation System </li></ul><ul><ul><li>Started way back in late 80s. </li></ul></ul><ul><ul><ul><li>Railway counters in select cities </li></ul></ul></ul><ul><ul><li>Expanded to other cities </li></ul></ul><ul><ul><li>i-ticket booked online and delivered </li></ul></ul><ul><ul><li>e-ticket booked online and printed </li></ul></ul><ul><ul><li>e-ticket booked online and no print needed </li></ul></ul><ul><li>First through indiarail website and then through irctc web site. </li></ul>© C-DAC
  6. 6. Rail Reservation System <ul><li>Many constraints </li></ul><ul><ul><li>Can the rail agents make their own websites integrated with rail services - may be more user-friendly? </li></ul></ul><ul><ul><li>Can value be added by the agents? </li></ul></ul><ul><ul><li>Can added services be introduced </li></ul></ul><ul><ul><ul><li>Meal choices and booking, luggage booking etc. </li></ul></ul></ul><ul><ul><li>Cancellation and plan changes are difficult </li></ul></ul><ul><li>Lethargy, legacy </li></ul><ul><ul><li>In online systems these parameters are set in at a rate much faster than one can anticipate. </li></ul></ul>© C-DAC
  7. 7. Online tax return filing <ul><li>Multiple options </li></ul><ul><ul><li>Online form printing, offline filling, physical deposit </li></ul></ul><ul><ul><li>Online form filling, printing and then physical deposit </li></ul></ul><ul><ul><li>Online filing </li></ul></ul><ul><li>Refunds are processed and take time </li></ul><ul><ul><li>Sometime up to two years. 6 months is average. </li></ul></ul><ul><li>Can more options be provided? </li></ul>© C-DAC
  8. 8. Driving Licenses <ul><li>Smart card based systems </li></ul><ul><ul><li>Indian standard for the OS. Open standard and provided the level playing field </li></ul></ul><ul><li>About 20 states are issuing smart card based DL or registration certificates </li></ul>© C-DAC
  9. 9. What is the difference? <ul><li>Unlike countries like Singapore, Hong Kong etc. </li></ul><ul><ul><li>It is not possible for a single vendor based solution. </li></ul></ul><ul><ul><ul><li>Geographic reasons, volumetric reasons </li></ul></ul></ul><ul><li>An interoperable system is needed for a multi-vendor solution in PPP model </li></ul><ul><ul><li>Also need flexibility to introduce vendors or remove vendors in longer run. </li></ul></ul><ul><li>Standardization and certification is necessary </li></ul><ul><ul><li>Can only be in the Government control </li></ul></ul><ul><li>Brings cost low because of competition/reduced effort </li></ul>© C-DAC
  10. 10. But… <ul><li>A comprehensive end-to-end solution is needed </li></ul><ul><ul><li>All parties must be taken together </li></ul></ul><ul><li>For example: a system in which a DL that can not be checked by the police is not good enough </li></ul><ul><ul><li>The problem is not solved except that the citizen get a good looking DL. </li></ul></ul><ul><li>Service is then not citizen-centric. </li></ul><ul><li>An electronic passport solution will not work if the immigration counters are not enabled to read them. </li></ul><ul><li>This also results in a big question of </li></ul>© C-DAC
  11. 11. <ul><li>Can there be a single ID solution for the citizen? </li></ul>© C-DAC
  12. 12. About NSDG: Service side standardization. <ul><li>National eGovernance Service Delivery Gateway </li></ul><ul><ul><li>Standards based Messaging Middleware facilitating </li></ul></ul><ul><ul><ul><li>Communication standards </li></ul></ul></ul><ul><ul><ul><li>Interoperability & Integration </li></ul></ul></ul><ul><ul><ul><li>Authentication & Identity Management at Applications level </li></ul></ul></ul><ul><li>Status </li></ul><ul><ul><li>Operational since August 2008 </li></ul></ul><ul><ul><li>Integrations completed </li></ul></ul><ul><ul><ul><li>eDistrict, MCA, Trademarks </li></ul></ul></ul><ul><ul><li>Integrations in process </li></ul></ul><ul><ul><ul><li>eBiz, UIDAI, Passport Seva, CCTNS, NCRB </li></ul></ul></ul>© C-DAC
  13. 13. e-Governance Service Delivery through eGov exchange © C-DAC
  14. 14. Technological Challenges <ul><li>Interoperability issues faced even with Web Services </li></ul><ul><ul><li>Between DotNET clients & Java based web services </li></ul></ul><ul><ul><li>Between PHP clients & Java based web services </li></ul></ul><ul><li>Application of PKI to created trusted environment across various applications spread across geographical distances </li></ul><ul><ul><li>Bidirectional SSL at Transport Layer </li></ul></ul><ul><ul><li>XMLSignature at Application Layer </li></ul></ul>© C-DAC
  15. 15. Lessons learnt (1) <ul><li>Web Services are not foolproof solution to interoperability </li></ul><ul><ul><li>Be ready for some tweaking </li></ul></ul><ul><ul><li>Attest WSDL against WS-Profile </li></ul></ul><ul><li>Enabling secure trusted environment across different departments need to be taken up at different level for enhanced security objectives </li></ul>© C-DAC
  16. 16. Process Challenges <ul><li>Resistance from functional bodies in adopting </li></ul><ul><ul><li>Standardization </li></ul></ul><ul><ul><li>Business Process Reengineering </li></ul></ul><ul><ul><li>Change Management </li></ul></ul><ul><li>Also, ‘one shoe fits all’ doesn’t work. Need to manage diversity while enabling inter-departmental communications </li></ul>© C-DAC
  17. 17. Lessons learnt (2) <ul><li>Adoption of standardization and change takes time. </li></ul><ul><ul><li>Need for persistence, perseverance. </li></ul></ul><ul><ul><li>Need to mandate standards. </li></ul></ul><ul><ul><li>Need to evolve standards based on learnings. </li></ul></ul><ul><li>But is essential for adoption to changes and evolving technologies </li></ul><ul><ul><li>Payment Gateways for example. </li></ul></ul>© C-DAC
  18. 18. Legal challenges <ul><li>XML Signatures do not have legal validities as per IT Act 2000 </li></ul><ul><ul><li>However, amended IT Act does try to assign some legal significance to XML Signatures. </li></ul></ul><ul><li>Managing automated online payment processes as per government guidelines </li></ul><ul><ul><li>Restrictions on who can collect payments, need for secure authorizations by payee etc. </li></ul></ul>© C-DAC
  19. 19. Lessons learnt (3) <ul><li>Legal framework / Constitution needs to provide for adopting technology offerings for enabling trusts as well as for facilitating services for citizens. </li></ul><ul><ul><li>IT Act </li></ul></ul><ul><ul><li>Payment guidelines </li></ul></ul><ul><ul><li>Electronic Service Delivery Act </li></ul></ul>© C-DAC
  20. 20. Thank you Prof. Rajat Moona Director General Applying Advanced Computing for Human Advancement