eGov KE Lonavla 2014 - Vishesh Garphale, Commissioner, Bhopal Municipal Corporation

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eGov KE Lonavla 2014 - Vishesh Garphale, Commissioner, Bhopal Municipal Corporation

  1. 1. Presentation on Municipal Administration System (MAS) Bhopal Municipal Corporation www.bmconline.gov.in Vishesh Garhpale, IAS Commissioner, BMC
  2. 2. Objectives  Transparent, efficient services to Citizens through Citizen Service Portal  Transparent, complete computerization of all internal processes  Integrating all offices with common database through uniform processes  Implementation of ERP based system 2 www.bmconline.gov.in
  3. 3. MAS – Operational framework Property Tax, Water charges www.bmconline.gov.in SMS BMC offices Birth, Death & marriage registration Citizen services & Grievance BMC Portal Work monitoring, Stores Municipal administration System www.bmconline.gov.in 3 . State Data Center 12 Servers and 7 TB storage BMC offices Unified Finance system
  4. 4. MAS Implementation : Process • Review of processes BPR/GPR of 150 processes • ERP based software Development/customisation • Creation of State Data Centre • 70 Ward offices, 14 Zone offices, 7 Citizen Facilitation Centres, branch/department offices, HO connected to main servers through SWAN • Capacity building of 1400 employees www.bmconline.gov.in
  5. 5. Revenue Module • Computerization of all Property Tax, Water Charges, Solid waste management, etc. accounts • New Account opening through computerized system • Integration of Property, Water, Solid waste accounts and generation of Unified bill, etc. • SMS/email alerts • Online payment through debit/credit card (similar to core banking) • No manual receipts • Hand Held machines for spot/door-to-door collection • Simplified processes : same forms/screens used by Citizens as well as BMC staff www.bmconline.gov.in
  6. 6. Revenue Module : Online service • Outstanding alerts through registered Mobile No. • Email based user-id/password • Verifying/accessing integrated accounts • Details of paid/outstanding amount (detailed receipts) • Self assessment • Online payment of Tax/user charges www.bmconline.gov.in
  7. 7. Illustrative MAS impact : Property Tax Pre Mas Now • Long queues • Person dependent • Possible computation errors • Reconciliation issues • Payments only at specific offices • Convenient multiple payment options • System driven uniform computations • Single point entry and real time updation of all relevant records www.bmconline.gov.in
  8. 8. Birth, Marriage, Death Registration • All records post 2003 computerized • On-line application facility • On-line document upload and payment • Identification of supporting documents needed based on the application data (e.g. documents need for Birth registration upto 21 days/30 days/1 year/etc. after birth) • Fee computation and online payment • Approval and generation of computerized Certificate • Delivery of certificate through email • Appointment for marriage registration • SMS alert for vaccination after birth registration www.bmconline.gov.in
  9. 9. HR Module • Personnel records and payroll of (approx. 3800) officers/employees • Employee life cycle management (All events from Hire to Retire including suspension, deputation, promotion, timescale, etc.) • Mini SMS payslip and Detailed Payslip (highlighting leave and GPF balance) • Generation of orders (like Sewa Satyapan, No dues, etc.) • Facility for employees to check details through portal • RTGS salary transfer/Cheque printing • Account Posting • Extensive reporting and query facilities • Soon real time attendance system of field employees www.bmconline.gov.in
  10. 10. Finance Module • Direction to discontinue manual receipt and use only computerized receipts • Computerized billing at all establishment offices, Citizen facilitation Centers, Slaughter Houses, Swimming pool, etc. • Hand held terminals (connected to MAS) for paring and field based collection • Updation of accounting records on receipt generation • E-receipts for collection through SMS www.bmconline.gov.in
  11. 11. Finance Module • Budget monitoring through system • Budget booking through computerized system • All payments through RTGS • SMS alerts on payment release • Computerized billing at all establishment offices, Citizen facilitation Centers, Slaughter Houses, Swimming pool, etc. • Implementation of Accrual based Double Entry Accounting System through system leading to better financial management • Transparency in financial matters www.bmconline.gov.in
  12. 12. Work Module • Processes carried out through computerized system : • Estimate preparation • Technical Sanction • Administrative Sanction • Budget approval • Tendering • Approval • Work order • Electronic Measurement Book • Bill processing and approval • Work Completion www.bmconline.gov.in
  13. 13. • Negligible time involved in file movement leading faster approvals • Easy work monitoring • Reduced time involvement of engineering staff in office work. Hence they are able to devote more time in work supervision leading to improved work quality www.bmconline.gov.in
  14. 14. E-Tendering • E-tendering mandatory for all works above Rs. 4 Lacs at BMC • Digital signatures provided to all officers • On-line payment facility for EMD under e-Tendering Process. This process is implemented at only Bhopal in MP • Refund of EMD to un-successful bidders through system • Contractors can bid without visiting BMC office through e- Tendering • Reduction in rate through e-tendering www.bmconline.gov.in
  15. 15. Material Management • All records of all works, services and material purchases are maintained in MM module • Computerized Purchase Orders are issued to Suppliers • Material received is maintained in Computerized inventory Management System • Supplier bill payment through integrated MM and finance system • All issues are maintained in system www.bmconline.gov.in
  16. 16. ifCyd lfoZl iksVZy % • BMC has started Citizen service portal www.bmconline.gov.in • Portal is based on MAS – ERP • All citizen services are provided through portal www.bmconline.gov.in
  17. 17. Citizen Grievance Module www.bmconline.gov.in
  18. 18. Automated Building Plan Approval system • BMC has started automated building plan approval system • All Building permission Applications and Maps are received online • Instead of off-line ‘No dues’ certificate for Building, print out/screen shot of portal is accepted • Online checking of the building permission application • Building permission signed digitally is sent through email www.bmconline.gov.in
  19. 19. E-Services Sno Service Module Total Transactions 1 Property Tax No of Properties: 3,27,129 SMSs for collections and outstanding 2 Water Charges No of Water: 1,51,490 SMSs for collections and outstanding 3 Other receipts 14,639 (All manual receipts discontinued from 1 April, 2014) SMSs for collection 4 On-line access account applications 29,229 5 No of Transactions from CFC 15,197 6 Birth Certificates Marriage Registrations Death Certificates 1,29,528, Around 60 SMSs per day for vaccination 2,312 26,920 7 Commercial Licenses 6,740 (current year) 8 Building permissions 3,590 9 HR/Payroll Employee data and payroll for 3809 employees 10 Finance & Accounts (DEAS) 57,881 (no. of entries) 11 Material Management (MM)  No. of Material : 5,750  Number of estimates – 2,332  No. of Work/Purchase Orders : 15,825  Goods/Srvices Receipt/MB : 12,585  Good Issues :58,205  Invoice Entry : 6,493 12 Fleet Management 700 vehicles, 100 Machines 13 Citizen queries/issues 13,246 (last six months) 14 Computerized House allotment lottery 3,687 (7 slums) www.bmconline.gov.in
  20. 20. No. of CFC : 08 Total services : 13 Collection : approx. Rs. 2 Crores Services provided : 16000 www.bmconline.gov.in
  21. 21. Future Plan • Implantation of e-Office for making BMC a less paper office
  22. 22. Learning.... • Most of the resistance form system itself • Support and monitoring for a longer time • Finance rules should be amended as per use of IT • It is very difficult to define Scope of Work initially in IT projects. • Compatibility is an issue. • Face the problem, learn and come up with another solution – Sky is the limit. www.bmconline.gov.in

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