Better Governance
through e-services
Delivery

1

RPO/Patna

1
INTRODUCTION







1

Journey starts from 1979
Issuance was 800 p.m in 80’s
Quantum jump in 90’s
Computerization sta...
Last decade
year Appln
recvd
2004 71366

53901

4492

2007 152800

119122

9927

2013 187486

1

Ppt issued Average issuan...
Vision
To deliver passport services to
citizens in a timely, transparent,
more accessible manner and in a
comfortable
mann...
Vision realization







1

PPP mode- MEA & TCS
Passport Seva Kendra
Website-Passportindia.gov.in
Police interface
...
Transformation brought in….

1

6
Overall impact….

1

7
Continuous improvement….








1

Design philosophy
User friendly websitepassportindia.gov.in
Electronic queue ma...
Future Roadmap…

1

9
Future Roadmap…

1

9
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eBihar 2014 - Better Governance through e-Services Delivery - Shri Anand Kumar, RPO, Patna

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eBihar 2014 - Better Governance through e-Services Delivery - Shri Anand Kumar, RPO, Patna

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eBihar 2014 - Better Governance through e-Services Delivery - Shri Anand Kumar, RPO, Patna

  1. 1. Better Governance through e-services Delivery 1 RPO/Patna 1
  2. 2. INTRODUCTION      1 Journey starts from 1979 Issuance was 800 p.m in 80’s Quantum jump in 90’s Computerization started in last decade Upward growth in issuance of passport in the Last decade 2
  3. 3. Last decade year Appln recvd 2004 71366 53901 4492 2007 152800 119122 9927 2013 187486 1 Ppt issued Average issuance p.m 169451 14121 3
  4. 4. Vision To deliver passport services to citizens in a timely, transparent, more accessible manner and in a comfortable manner through streamed processes and committed,trained and motivated workforce. 1 4
  5. 5. Vision realization       1 PPP mode- MEA & TCS Passport Seva Kendra Website-Passportindia.gov.in Police interface Postal interface Passport booklets management 5
  6. 6. Transformation brought in…. 1 6
  7. 7. Overall impact…. 1 7
  8. 8. Continuous improvement….        1 Design philosophy User friendly websitepassportindia.gov.in Electronic queue management LSI image Online appointment.. Payments mPassport seva mobile app. Premium optional SMS service 8
  9. 9. Future Roadmap… 1 9
  10. 10. Future Roadmap… 1 9

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