eGovernance – The Road Ahead: Challenges of
Procurement & Service Delivery
Vidyesh Khanolkar
Service Delivery Levels

• Level 1.0

• Manual
Service Delivery Levels

• Level 2.0

• Automated in parts – paper assembly line converted to computer
based assembly line
Service Delivery Levels

• Level 3.0

• Automated through the process and online but in silos
Service Delivery Levels

• Level 4.0

• Automated, online and across silos but within a organization unit
Service Delivery Levels

• Level 5.0

• Automated across silos but within a state
Service Delivery Levels

• Level 6.0

• Automated and integrated nation wide
Where are we today

• Level 2.5
Challenges

• Identity Management
• Data security
• Data governance
• Process rationalization
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eOdisha Summit 2014 - e-Governance – The... - Vidyesh Khanolkar, Head...

  1. 1. eGovernance – The Road Ahead: Challenges of Procurement & Service Delivery Vidyesh Khanolkar
  2. 2. Service Delivery Levels • Level 1.0 • Manual
  3. 3. Service Delivery Levels • Level 2.0 • Automated in parts – paper assembly line converted to computer based assembly line
  4. 4. Service Delivery Levels • Level 3.0 • Automated through the process and online but in silos
  5. 5. Service Delivery Levels • Level 4.0 • Automated, online and across silos but within a organization unit
  6. 6. Service Delivery Levels • Level 5.0 • Automated across silos but within a state
  7. 7. Service Delivery Levels • Level 6.0 • Automated and integrated nation wide
  8. 8. Where are we today • Level 2.5
  9. 9. Challenges • Identity Management • Data security • Data governance • Process rationalization
  10. 10. qq

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