Nilkanth Poman


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Presentation given by Nilkanth Poman, Computer Officer JNNURM Coordinator, Pimpri Chinchwad Municipal Corporation on August 1st, 2011 at eWorld Forum ( in the session Sharing Good Practices in eGovernance

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Nilkanth Poman

  1. 1. E world Forum 2011 A premier thought leadership platform for e Governance Presented By- Mr.Nilkanth Poman Computer Officer –Pimpri Chinchwad Municipal Corporation, Pimpri-18
  2. 2. <ul><li>Municipal Corporation in 1982 </li></ul><ul><li>Hon’ble Commissioner, Shri Asheesh Sharma </li></ul><ul><li>Hon’ble Mayor, Shri Yogesh Behl </li></ul><ul><li>Area – 181 sq. km. </li></ul><ul><li>Population – 1.7 million </li></ul><ul><li>Annual Budget – ` 1185 crores </li></ul><ul><li>Detroit of India </li></ul><ul><ul><li>Tata Motors, Bajaj Auto, General Motors, Mercedes Benz, Volkswagen, Force Motors among others have their plants here </li></ul></ul>
  3. 3. Administrative Efficiency Resource Mobilization Citizen Services Delivery
  4. 5. <ul><li>“ Our focused interventions to improve Citizen Services improved our Administrative Efficiencies as well as our ability to mobilize Resources” </li></ul>
  5. 6. <ul><li>They were never the focus in Service Delivery </li></ul><ul><li>Felt Alienated & avoided visiting the Corporation offices </li></ul><ul><li>If they did visit, they wouldn’t know who to talk to </li></ul><ul><li>Long queues at counters </li></ul><ul><li>Inordinate and Unexplained Delays in Procedures </li></ul>
  6. 7. <ul><li>Lot of Data but no decision support </li></ul><ul><li>Impossible to conjure up a 1000 ft view </li></ul><ul><li>Manual Processes meant months before work could start </li></ul><ul><li>Manual Tenders kept bids routinely higher than estimates and drained resources </li></ul><ul><li>Archaic Accounting methods and lack of integration lead to mismanaged cash-flows </li></ul>
  7. 8. Citizen Facing CS AE RM New Channels for accepting Payments    Service Requests & Grievances in all Forms    Constant Updates to Citizens through the internal process of Service Delivery  Ability for Citizens to go Online and get visibility into our Service Delivery   Single Window for all licenses & approvals  
  8. 9. Works Awarding & Management CS AE RM Transparent & Competitive tendering   Works Management & Monitoring of Cash Flow   Quality Monitoring of Public Projects    Re-Structuring Accounting & Cash Flow Mgt  
  9. 10. Other CS AE RM SCADA in Water Distribution Management   Computer Labs in Municipal Schools equipped with K-Yan Multi-Media Teaching Aids   Door to Door Collection of Waste – SWaCH   Publishing of the Budget Online   Creation of Urban Transport Fund 
  10. 11. e-Tendering Application Property Tax & Water Charges Building Permissions GPRS Vehicle Tracking system Secure Online payments SMS based Complaints Management Citizen’s Facilities Center Works Management Dashboard
  11. 12. <ul><li>Citizen Facility Centers </li></ul><ul><ul><li>Ideal for citizens who need patient assistance </li></ul></ul><ul><ul><li>One window for all service requests </li></ul></ul><ul><ul><li>Also equipped with Paypoint Terminals for taxes/fees </li></ul></ul><ul><ul><li>Vendor uses Software which is directly integrated with our Systems </li></ul></ul>
  12. 13. <ul><li>Paypoint Counters </li></ul><ul><ul><li>Found conveniently at a retailer near you </li></ul></ul><ul><ul><li>For people who are not Net-Savvy </li></ul></ul><ul><ul><li>Does not require expensive real-estate </li></ul></ul><ul><ul><li>A secure hash-code printed with every receipt which can be verified with an SMS </li></ul></ul><ul><ul><li>Directly integrated with our Systems </li></ul></ul><ul><ul><li>50 Pay points around City </li></ul></ul>
  13. 14. <ul><li>Observations: </li></ul><ul><li>PCMC received rates lower in the range of 20-30% </li></ul><ul><li>Number of Tender Issued increased due to facilitation </li></ul><ul><li>Total Savings on Tender value stands at Rs. 159.10 Crs in 2009-10 and at Rs. 103.4 Crs in 2010-11 </li></ul>
  14. 15. <ul><li>Online Birth & Death Registry </li></ul><ul><ul><li>Pay Online for certificates </li></ul></ul><ul><ul><li>Download digitally-signed PDFs </li></ul></ul><ul><ul><li>Pay postal charges and we will mail you physical certificates to any where in the world </li></ul></ul><ul><ul><li>All municipal and private hospitals and nursing homes provided login facility to directly enter primary information </li></ul></ul>
  15. 16. <ul><li>Multi-Channel Grievances Management </li></ul><ul><ul><li>Whether you use SMS/Web/Email/Phone/Paper all Grievances end up in the System </li></ul></ul><ul><ul><li>Auto Escalation and Notification to Internal Staff </li></ul></ul><ul><ul><li>Auto Updates to Citizens on Status of request </li></ul></ul><ul><ul><li>All open Grievances escalated to the Commissioner on top priority basics. </li></ul></ul>
  16. 17. <ul><li>Health Cards for citizens </li></ul><ul><ul><li>No need to bring case papers every time </li></ul></ul><ul><ul><li>Speedy service at all health care centers as well as Hospitals </li></ul></ul><ul><li>GIS based tracking of Garbage Bins & collection Vehicles </li></ul><ul><ul><li>Check when your bin was last cleared and will be cleared next </li></ul></ul>
  17. 18. GISQM – GIS based Quality Monitoring
  18. 19. Property Tax Collection 2011 Property Tax Collection 2010 Month Receipt Amt Consumers Month Receipt Amt Consumers Apr-10 27603787 3300 Apr-09 15148096 2481 May-10 40834721 5015 May-09 27912418 2421 Jun-10 161641297 28761 Jun-09 18946590 3052 Jul-10 188423159 26045 Jul-09 22849607 3742 Rs.56,58,57,486 87,318 Rs. 14,32,96,205 26,299 Online Payments Rs. 6,32,26,981
  19. 20. Year Tenders Total Value Avg Bid 2008-09* 800 350,00,00,000 30% 2009-10 956 589,60,68,685 -27% 2010-11 1501 378,42,86,313 -33% Printing Charges 15,36,750 Interest on EMD & FF 30,76,454 Storage 1,40,000 Total Other Savings in 2010-11 Rs. 47,53,204 Total Saving in 2009-10 Rs. 159,19,38,544 Total Saving in 2010-11 Rs. 124,88,14,483
  20. 21. Service via PCMC Offices - 2009-2010 Services for all Citizens 51504 Services for Urban Poor 8000 Total 59,504 Service via Citizen Facility Centers - 2010-11 Services for all Citizens 99547 Services for Urban Poor 24330 Total 1,23,877
  21. 22. <ul><li>Commitment from Top Officials of the Corporation </li></ul><ul><li>Custom Developed to suit our needs </li></ul><ul><li>Competent & Committed System Integrator </li></ul><ul><li>Agile Approach - High involvement of the stake holders right from conception through completion </li></ul><ul><li>Formation of a Core Group of Tech Savvy Champions to lead, hand-hold, implement and take over maintenance from System Integrator </li></ul>
  22. 23. <ul><li>Custom Built ERP for PCMC </li></ul><ul><li>Built on Open Source Platform </li></ul><ul><li>All Applications </li></ul><ul><ul><li>Are Multi-Lingual & support Unicode </li></ul></ul><ul><ul><li>Are GIS enabled and accept Geo-coded Transactions </li></ul></ul><ul><ul><li>Natively support Digital Signatures, Super Hash encryption </li></ul></ul><ul><ul><li>Enabled for Secure Online Payments where required </li></ul></ul><ul><ul><li>UID Ready in Phase II </li></ul></ul>
  23. 24. <ul><ul><li>Thank You… </li></ul></ul>