Charru Malhotra

921 views

Published on

Presentation given by Charru Malhotra, Assistant Professor (Systems Analysis cum Programming), Indian Institute of Public Administration (IIPA) on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Sharing Good Practices in eGovernance

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
921
On SlideShare
0
From Embeds
0
Number of Embeds
240
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Charru Malhotra

  1. 1. Effective Implementation of e-Govt using PPP or 5P ? Multistakeholder Synergy for e-Govt.: A Case Study of Akshaya centres in Ernakulum & Mallapuram Districts of Kerala Dr. Charru Malhotra Indian Institute of Public Administration Dr. V.M. Chariar, IIT-D, New-Delhi Prof. L.K. Das, IIT-D, New-Delhi eWorld Forum 2011:Aug 1-3, 2011 Centre for Science Development and Media Studies (CSDMS) and ELETS Technomedia Private Limited.
  2. 2. Agenda <ul><li>Aim of the Study </li></ul><ul><li>Research Questions </li></ul><ul><li>Methodology </li></ul><ul><li>Summary of Findings </li></ul><ul><li>Main Learnings </li></ul><ul><li>Main Contribution: Evaluate and Validate Citizen-Centric </li></ul><ul><li>Approach </li></ul><ul><li>Concluding Remarks </li></ul><ul><li>Glimpses : Some Photographs of Field Studies </li></ul>
  3. 3. Aim of the Study <ul><li>  </li></ul><ul><li>The broad aim of the study has been </li></ul><ul><li>To study an existing ICT/e-Govt initiative in Rural India. </li></ul><ul><li>and then </li></ul><ul><li>2.To evolve a citizen-centric approach for designing e-governance for rural India . </li></ul>
  4. 4. Research Questions     1: Is the collaboration of various stakeholders critical for success of rural e-Governance initiatives?   2: Does citizen participation in design of rural e-Governance initiative necessary to increase its perceived usefulness?  
  5. 5. Methodology Detailed Study of Akshaya Centres <ul><li>Qualitative field research using </li></ul><ul><li>observation </li></ul><ul><li>focus group discussions, </li></ul><ul><li>semi-structured interviews </li></ul><ul><li>Akshaya Centres (ACs) visited = 9 . </li></ul><ul><li>Interaction with Kiosk visitors per AC (avg) = 8 (of which 4 / AC gave complete responses) </li></ul><ul><li>Total Villagers = 53 ( of which 47 gave valid complete responses.) </li></ul><ul><li>Village Level Entrepreneurs = 9 </li></ul><ul><li>NIC project designers = 3 </li></ul><ul><li>Officials from Kerala State IT Mission = 3 </li></ul><ul><li>District collectorates = 2 (one each of the respective districts). </li></ul><ul><li>Panchayat members = 7 & Panchayat heads = 5 </li></ul><ul><li>K udumbashree volunteers = 12 ( 3 of them acted as facilitators) </li></ul>
  6. 6. Summary of Findings <ul><li>1. Citizens Needs/Expectations not addressed adequately: </li></ul><ul><li>Limited variety/scope of services (only ancillary services/ e-literacy provided) </li></ul><ul><li>No continuity between 1 st and 2 nd Phases of Akshaya Centres </li></ul><ul><li>A lack of community perspective (e.g. iKisan was not popular). </li></ul><ul><li>2. Absence of Contextualisation: </li></ul><ul><li>I nfrastructure provisions at Akshaya panchayats were minimum preferred. </li></ul><ul><li>Geographical diversity of the state not properly addressed in the design. </li></ul><ul><li>ReGI needs to address micro-level context. </li></ul><ul><li>3. Stakeholder Involvement: Conducive Social Dynamics provided by </li></ul><ul><ul><li>Local Panchayat Bodies </li></ul></ul><ul><ul><li>Women’s Self Help Groups </li></ul></ul><ul><ul><li>Commited VLEs </li></ul></ul><ul><ul><li>Literate citizens: Being 100% literate State, e-literacy could spread AC- awareness easily in the villagers </li></ul></ul>
  7. 7. Gaps exist between the design & reality of e-governance (Dada, 2006) E-gov is more technology centric than focused on the context ( Wilson, 2003) Prevalent technology models are limited in their responses to rural realities (McMaster & Wastell, 2005). Existing Scenario of e-Governance Implementation in Rural Areas Figure 6.1 Existing Approach to Design of ICT Initiatives Applied for Rural Governance
  8. 8. Summarised Finding At present: The citizen being treated as a ‘passive recipient’ of e-Govt. Services. Even if a Rural e-Govt. Initiative (ReGI) does get a ccepted initially but This initial euphoria cannot be sustained if lack of citizens’ focus
  9. 9. <ul><li>Design “for” the citizens : Community perspective required to address adequately the needs/ expectations of rural citizens </li></ul>Reflect Context: ReGI must respond to contextual factors of grassroots Stakeholders C ollaboration is a must : Multi-stakeholder synergy model for conducive social dynamics. Main Learning 2. Design “with citizens” : Citizens are capable and must be involved in the design of ReGI
  10. 10.
  11. 11. <ul><li>‘ Gram Samitis’ proposed with four major stakeholders : </li></ul><ul><li>Public organizations: Service delivery Govt. deptts and designing agencies as NIC. </li></ul><ul><li>Pvt. companies/NGOs: Implementing agencies or service/infrastructure providers. </li></ul><ul><li>Panchayats: for local capacity building/awareness/monitoring. </li></ul><ul><li>People: SHGs/VLEs/Unions/Elders: To increase the variety/scope of services and to correctly project the point of view of the rural citizens. </li></ul><ul><li>Can be achieved by: Interactive e-Governance portal with C2G interface, mobile/community-radio, Community of Practice-COP (Hara, 2009),regional variation of ‘Citizen Consultation Workshop’ could help rural citizens to collaborate and communicate. </li></ul>Multi-stakeholder Synergy
  12. 12. Concluding Remarks <ul><li>The need for such a multistakeholder synergy becomes more relevant for rural areas. </li></ul><ul><li>The local context of rural areas varies from region to region </li></ul><ul><li>Local populace (and their representatives) are best informed about grassroot realities, resource potentialities & indigenous governance practices. </li></ul><ul><li>Therefore such an inclusive representation would help: </li></ul><ul><li>to draw upon the knowledge of stakeholders from diverse regional contexts in which the communities reside and thereby, </li></ul><ul><li>provide the social equity component and local wisdom to the rural e-governance initiative being implemented that are indispensable to the complexities that exist in rural India. </li></ul>
  13. 13. SOME GLIMPSES INTO STUDY-TOUR Ernakulum & Mallapuram Districts of Kerala
  14. 14. With VLEs, NIC Officials , Villagers, KeralaState IT Mission Officials
  15. 15.
  16. 16. With Visitors to AkshayaCentres, Village Elders Women SHG, & Youth
  17. 17. Thank You

×