Anir Chowdhury


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Presentation given by Anir Chowdhury, Policy Advisor, UNDP on August 2nd, 2011 at eWorld Forum ( in the session ICT Leader's Conclave

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Anir Chowdhury

  1. 1. DIGITAL BANGLADESH: PROGRESS AND PLANS Anir Chowdhury Policy Advisor, A2I Programme Prime Minister’s Office August, 2011
  2. 2. TECHNOLOGY AS AN ENABLER FOR TRANSFORMATION <ul><li>Digital Bangladesh in 2009 ‘Charter for Change’ </li></ul>Digital Bangladesh 2014 100% Literacy 2017 10% CAGR 2021 15% Poverty 2021 15% Unempl. 2021 85% Nutrition
  3. 3. <ul><li>Focus 1: Change of Mindset </li></ul><ul><li>Citizens will NOT go to services, services will come to citizens </li></ul>Education Police Welfare Transport Tax Revenue Municipal Body DC Office Environment Electricity Joined-up government Cost savings Improved service Connected Citizens One-Stop Shop Harassment, Time, Cost
  4. 4. <ul><li>Focus 2: Demonstration and Upscaling </li></ul>Quick Win Intervention Beneficiaries Development Results e-Purjee SMS-based purchase orders for sugarcane growers 200,000 farmers, 15 sugar mills <ul><li>Empowered farmers </li></ul><ul><li>Increased transparency </li></ul><ul><li>Improved efficiency of mills </li></ul>One-stop Service Centre Single point receipt and disposal of service requests and automated service tracking 5,000 applicants/month in one DC office being replicated to all 64 <ul><li>Tripled the speed of service </li></ul><ul><li>Improved transparency to both citizens and senior management </li></ul>Early warning Cell broadcasting of disaster warning to all cell phones in the effected locality 1.7 million (1/3 of population of Sirajgang and Cox’s Bazar) <ul><li>Location-specific early warning in less than 1 minute </li></ul><ul><li>Need-responsive </li></ul>UISC Internet kiosk with other IT facilities at Union Parishads established under PPP 4,500 to serve 2.2M people/month <ul><li>Reduced time & cost of service Conduit to deliver private and public services to grassroots </li></ul><ul><li>Empowered LGIs </li></ul>These demonstrations gave the much needed confidence, was source of critical lessons and promoted the culture of Innovation. 50 Quick Wins launched, 600 more in process
  5. 5. <ul><li>Information </li></ul><ul><li>e-Tathyakosh </li></ul><ul><ul><li>200 orgs (govt., for-profit, non-profit) </li></ul></ul><ul><ul><li>Agri, health, edu, law and human rights, disaster mgmt, tourism, employment </li></ul></ul><ul><li>District portal </li></ul><ul><ul><li>Information </li></ul></ul><ul><ul><li>Land records </li></ul></ul><ul><li>National portal </li></ul><ul><ul><li>Forms, gadgets, announcements </li></ul></ul><ul><ul><li>Exam results </li></ul></ul><ul><ul><li>Recruitment results </li></ul></ul>
  6. 6. <ul><li>Services </li></ul><ul><li>700 e-services identified across the government </li></ul><ul><li>Birth and death registration (LGD) </li></ul><ul><li>Online application (Universities) </li></ul><ul><li>English resource centre (British Council) </li></ul><ul><li>Sourcing of materials (manufacturing) </li></ul><ul><li>Financial inclusion </li></ul><ul><li>Remittance, Utility bills (mobile operators) </li></ul><ul><li>Chalan (CGA) </li></ul><ul><li>Microcredit distribution and tracking (PKSF) </li></ul><ul><li>Life insurance premium (Jiban Bima) </li></ul><ul><li>Income tax collection (NBR) </li></ul><ul><li>m-Banking (Bangladesh Bank licensed 10 banks) </li></ul>রশিদ প্রদান আবেদন
  7. 7. <ul><li>Standardization of Services and </li></ul><ul><li>Interoperability </li></ul>
  8. 8. <ul><li>Focus 3: ICT Infrastructure Development </li></ul>Institutions Broadband Rollout Projection Organization Total 3 yrs 6 mon 12 mon 24 mon 36 mon Govt. (district + upz) 12,000 12,000 12,000       Thana 500 500 500       Local Government (urban) 350 350 350       Local Government (rural) 4,500 4,500 4,500       Secondary School 19,000 19,000 3,000 7,000 5,000 4,000 Secondary Madrasa 9,500 9,500 1,000 2,000 2,500 4,000 Colleges 3,500 3,500 250 500 2,750   Primary School 80,000 10,000 500 500 4,000 5,000 Health Complex 1,000 1,000 1000       Community Health Clinic 18,000 18,000   1,000 3,000 14,000 Post Office 8,500 8,500 64 482 1,000 6,954 TOTAL: 156,850 86,850 23,164 11,482 18,250 33,954
  9. 9. <ul><li>Focus 4: e-Leadership Development </li></ul>Technology Process People <ul><li>20% Technology </li></ul><ul><li>35% BPR (Business Process Re-engineering) </li></ul><ul><li>40% Change Management </li></ul><ul><li>5% Luck! </li></ul>e-Gov Focal Points in each Ministry Prime Minister’s Office Cabinet Division Ministry of Public Admin Ministry of Science and ICT Ministry of Posts and Telecoms
  10. 10. 2008-2010 <ul><li>Capacity Development </li></ul><ul><li>Leadership mobilization </li></ul><ul><ul><li>Interested Honourable Members of Cabinet and Secretaries </li></ul></ul><ul><li>Process re-engineering & change mgmt. </li></ul><ul><ul><li>e-Gov Focal points (Addls/Jt. Secretaries), DCs </li></ul></ul><ul><li>Implementation & Technical capacity </li></ul><ul><ul><li>UPZ Chairmen, ADC, Quick Win focal points, Upazila Nirbahi Officer (UNOs),Deputy Director (LG) </li></ul></ul><ul><li>Incentives </li></ul><ul><ul><li>Innovation Award </li></ul></ul><ul><li>Target groups </li></ul><ul><li>500+ elected representatives </li></ul><ul><li>1500+ Civil Servants </li></ul><ul><li>Media </li></ul><ul><li>Citizen </li></ul><ul><li>Private Sector </li></ul><ul><li>Demand Creation </li></ul><ul><ul><li>Information Officers, Journalists, UISC Entrepreneurs, Citizens </li></ul></ul><ul><li>Awareness Development </li></ul><ul><ul><li>Innovation fair (divisional fair is on the card) </li></ul></ul>
  11. 11. <ul><li>Focus 5: Execution through Partnership </li></ul>Technical Assistance / Resources from Development Partners
  12. 12. <ul><li>Focus 6: Planning and Coordination </li></ul><ul><li>Secretaries </li></ul><ul><li>Focal Points </li></ul><ul><li>DCs/UNOs </li></ul><ul><li>MPs </li></ul><ul><li>Digital Bangladesh Strategy </li></ul><ul><li>Quick Wins </li></ul><ul><li>Impact Assessment </li></ul><ul><li>Reduction of Duplication </li></ul><ul><li>Best Practices Sharing </li></ul><ul><li>SPDB </li></ul><ul><li>ICT Policy </li></ul><ul><li>ICT Act </li></ul><ul><li>Bangla Language Content </li></ul><ul><li>Demand Creation </li></ul><ul><li>Ownership Development </li></ul><ul><li>PPP </li></ul>
  13. 13. <ul><li>Strategic Priorities for Digital Bangladesh </li></ul><ul><li>Development </li></ul><ul><li>Education </li></ul><ul><li>Agriculture </li></ul><ul><li>Health </li></ul><ul><li>Justice </li></ul><ul><li>Law Enforcement </li></ul><ul><li>Land & Water Resources </li></ul><ul><li>Sectors </li></ul><ul><li>Social Safety Nets </li></ul><ul><li>Disaster Management, Environment & Climate Change </li></ul><ul><li>Commerce & Investment </li></ul><ul><li>ICT Industry </li></ul><ul><li>Enablers </li></ul><ul><li>Connectivity </li></ul><ul><li>Banking & Finance </li></ul><ul><li>Parliament </li></ul><ul><li>Local Government </li></ul><ul><li>Civil Service </li></ul><ul><li>Youth </li></ul><ul><li>PPP </li></ul><ul><li>Policy & Legal Framework </li></ul>‘ Strategic Priorities for Digital Bangladesh’ aims at identifying the role of technology in socio-economic transformation by 2021. Mainstreamed into National Planning in 6 th 5-year plan (Sector policies like Education, Health, Rural Connectivity, PPP)
  14. 14. <ul><li>Lessons Learnt </li></ul><ul><li>Not automation, but services </li></ul><ul><li>Bottom-up and top-down </li></ul><ul><ul><li>Central planning, decentralized implementation </li></ul></ul><ul><ul><li>Co-creation </li></ul></ul><ul><li>Mistakes </li></ul><ul><ul><li>Others’ </li></ul></ul><ul><ul><li>Our own </li></ul></ul><ul><ul><li>Course-correct! </li></ul></ul><ul><li>Incentives for innovation and risk </li></ul><ul><ul><li>Start with informal </li></ul></ul><ul><ul><li>Quick Wins for confidence </li></ul></ul><ul><ul><li>Performance dashboard </li></ul></ul>