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46 Interview Questions for User Experience Researchers at Google, Amazon, Microsoft and Facebook

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A selection of inspiring and challenging questions (and a bonus presentation to practice them).
First published on Medium: https://is.gd/zn1Fsa

Published in: Design

46 Interview Questions for User Experience Researchers at Google, Amazon, Microsoft and Facebook

  1. 1. Eleonora Zucconi, Lead User Experience Researcher 46 Interview Questions for User Experience Researchers at Google, Amazon, Microsoft and Facebook @eleonorazucconi
  2. 2. If you’re a User Experience Researcher looking for a new job or a Hiring Manager looking for inspiration to ask new questions to your candidates, this presentation should give you with some food for thought. The presentation contains 46 questions that Glassdoor and Quora users reported being asked during an interview for a User Experience Researcher position at Google, Amazon, Microsoft or Facebook. The slides include all questions reported by Glassdoor users excluding generic ones (e.g. “Describe your previous job experience”). They are reported exactly as stated by users (including grammatical errors). Enjoy! - Eleonora “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi
  3. 3. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Describe p-value.
  4. 4. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Suppose that you are using eye tracking on a cross-eyed participant and the calibration cannot be successful. What do you do?
  5. 5. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What is your best skill as a UX designer and what advice would you give to someone who is trying to learn this skill?
  6. 6. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How would you conduct user interviews if you were trying test a particular interaction?
  7. 7. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Imagine you have 3 different UIs and you want to know which one is best, what would you do?
  8. 8. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Imagine that a team of engineers want to know why certain users aren’t engaging with a particular push feature. They plan to conduct a survey with six yes/no questions and one question that can be answered via [a] text box. What would you tell them about their plan?
  9. 9. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor If you had two products and had to ask one question of users to determine which they preferred more, what would you ask?
  10. 10. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What are the weaknesses of personas? How do you overcome those weaknesses?
  11. 11. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Think about an app you like to use. Suppose the product manager tells you that he wants you to find the top 10 UX issues. How would you go about this?
  12. 12. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How do you handle it when people are skeptical of the value of usability research?
  13. 13. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Suppose you come forward with a usability recommendation, and the engineers counter that with, “All the usage data we have from millions of people suggest that is not a problem.” How would you respond?
  14. 14. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Design a study for an in-vehicle phone keypad
  15. 15. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How would you determine a metric for engagement?
  16. 16. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Define metrics for measuring fun and satisfaction for a mobile maps product
  17. 17. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What’s the difference between a Persona and a Market Segment?
  18. 18. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How do you know if you are asking the right research questions for a project?
  19. 19. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How do you know when a project is “done”?
  20. 20. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How would you conduct a user experiment centered on using email? And how would you protect a user’s content if they chose to use their personal email during the experiment?
  21. 21. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor You’re working on a streaming music project that is getting ready to launch a new design. Describe how you would begin creating a plan to research the new design and what it would include.
  22. 22. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Assume you are an Amazon engineer, the review scores of amazon items are sometimes biased, because people usually give a score only if they strongly like it or strongly dislike it. How would you know if the review score of a given item is biased or not?
  23. 23. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Think of your favorite app. How would you go about studying decreased engagement for that app? What would you tell PMs about why you chose that research method?
  24. 24. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Tell me about a weakness that a past manager had mentioned you had.
  25. 25. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What would you consider one of the most difficult challenges you’ve had as a researcher?
  26. 26. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What would you tell someone if they came to you and said that they wanted a bigger sample size for interviews or a survey?
  27. 27. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How would you monetize one of the research projects listed on your CV?
  28. 28. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Pitch a new product and how you would research it.
  29. 29. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Why do you want to work for Facebook? What are some UX studies you would want to conduct?
  30. 30. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Name one feature/component of the Facebook interface that a competitor does better. Why?
  31. 31. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Pick a favorite app. How would you evaluate it?
  32. 32. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Share a project you completed in which you feel you made an impact or that had a “social impact”.
  33. 33. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How would you communicate your findings to different stakeholders?
  34. 34. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Propose a research question and research design. Explain how it is useful for Facebook and interesting to you.
  35. 35. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Explain a time that you had to persuade your manager about a particular design idea.
  36. 36. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Someone on the team has a strong opinion about how a certain feature should be designed, but you disagree that it is a good user experience. How do you approach the situation?
  37. 37. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What aspect of your education prepared you for this role?
  38. 38. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How did you convince your team to follow your directions?
  39. 39. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What did you do when the team disagreed with you?
  40. 40. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor Identify and explain a newly redesigned feature of the software that had a UX issue in the previous version. Describe an alternative design plan for the same.
  41. 41. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What are the areas for improvement on Amazon.com?
  42. 42. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How would you improve UX on Amazon.com?
  43. 43. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor How would you conduct a UX research study to improve UX on Amazon page with books?
  44. 44. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor When users are navigating through the amazon website, they are performing several actions. What is the best way to model if their next action would be a purchase?
  45. 45. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What is the most challenging part in your research projects?
  46. 46. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What is your experience with Amazon website? How will you improve it?
  47. 47. “46 Interview Questions for User Experience Researchers at Google, Facebook, Microsoft and Amazon” Eleonora Zucconi | @eleonorazucconi Source: Glassdoor What was a challenging problem you had to solve and how did you solve it?

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