SlideShare a Scribd company logo
1 of 20
Download to read offline
Case study from Eduson.tv course

How to become a CeO
And win at work?
Dr. Paul
King

CEO, Mentor, Executive Coach, Teacher at
Wharton Business School
every crisis is
an opportunity for a leader
every crisis is
der
in opportunity for a lea
l. During
Two decades ago I was CEO of a hospita
ak of
one of my vacations there was an outbre
tant
nnaires’ disease at my hospital. My assis
Legio
National
Dan handled the crisis. He consulted the
ed a press
Center for Disease Control and organiz
e
ence. With less than 5 minutes before th
confer
Dan
t of the press conference I decided that
star
t he
should run it. It was not easy for him, bu
O
Within a few months Dan became the CE
managed.
well.
all hospital. His career progressed very
of a sm
ity for
ays say that every crisis is an opportun
I alw
a leader.
A leader is not
daunted by new ideas
A leader is not
daunted by new ideas
rs of a
Six years ago a group of young manage
your
European bank came up with “banker in
es for
pocket”. They proposed using mobile phon
s
cial operations and payments. The idea wa
finan
g like it at
brilliant and original; nobody had anythin
e idea. They
the time. But the bank didn’t develop th
s had
missed a great opportunity. If executive
uld
ned to the young managers, the bank co
liste
have become the leader in this segment.
Learn from lincoln:
leaders don’t give up
learn from lincoln:
leaders don’t give up
; it
It doesn’t matter how badly you fall down
raham
matters how quickly you get back up. Ab
cted
Lincoln lost 9 elections before he was ele
res?
esident. Who remembers Lincoln’s 9 failu
pr
greatness?
Almost no one. Who remembers Lincoln’s
Almost everyone.

!
!
!
!
!
a leader
thinks outside the box
A leader
thinks outside the box
me
Convenience stores Wawa offered the sa
ce
oducts and services as other convenien
pr
up with the
stores. That is, until an employee came
s’ tire
idea of checking and adjusting customer
s gas,
sure. Having correct tire pressure save
pres
to
it is ecologically friendly, and prevents au
t also
accidents. It was not only customers, bu
aders
media who were enthusiastic about it. Le
and
ays look at situations from another angle
alw
create value.
a leader never makes
thoughtless decision
a leader never makes
thoughtless decision
fire
rst mistake I made was not preparing to
The wo
not at
employee. This particular employee was
an
rmination
work the day he was to be fired, so a te
s
s mailed to him. Later I found out he wa
letter wa
t. He
medical leave after a job-related acciden
on a
10 people,
s furious and told one person who told
wa
ndred. The
who told another 100, who told a few hu
y was
gossip, which characterized the compan
to
ible and merciless, spread. This taught me
terr
make decisions more carefully.
a leader must be
fair and principled
a leader must be
fair and principled
life. In my
recall this day as a most dreadful in my
I
a nurse. It
clinic a patient died while in the care of
ath
licated story: the family assumed the de
is a comp
I could
intentional, a murder. It went to court.
was
et out,
ve fired the nurse immediately saying: “G
ha
d that in
you’ve ruined my business”. But I realize
e
there would be two victims. We helped th
doing so
of all
e through the ordeal. She was acquitted
nurs
e,
arges, and became an exemplary employe
ch
patients
receiving more letters of gratitude from
than the other nurses in the clinic.
a leader makes
an unforgettable impression
a leader makes
sion
an unforgettable impres
will
e your first impression memorable. You
Mak
st
never get a second chance to make a fir
being
impression. I will share a secret which is
used during a job interview. It is the
ll ask
eptionist’s trick”. The smart manager wi
“rec
fice and
the receptionist how you entered the of
ght have
behaved in the waiting area, while you mi
r is
t no-one was watching. If your behavio
though
ether
wed as unacceptable, it could impact wh
vie
you are considered.
a leader sets
high standards of quality
a leader sets
high standards of quali

ty

lf as a
If you deal with clients, think of yourse
from
omer. MNBA, a credit card company, grew
cust
thinking this
zero customers to 50 million customers
Bank of
way, and eventually sold its business to
stomer
America. They used one trick: phone cu
while
ice representatives looked into a mirror
serv
of looking
talking to customers. It was an approach
from the outside.

!
!
!
a leader sets goals
and achieves them
a leader sets goals
and achieves them
at
Wharton 2010 MBA graduate, believed th
Mike, a
do.
er should not define what a person could
canc
o with a
His dream was to climb Mount Kilimanjar
bordered
group of cancer survivors. Mike’s dream
in his
on the impossible, but he felt it was with
ers
h. What happened? In July 2012, 17 climb
reac
mmit, and
made the climb, reached the 19,341 ft. su
eam the
raised $230,000 for cancer research. Dr
impossible, then implement it!

!
!
take a course

today!
Follow the link bellow!

More Related Content

What's hot

Dealing with a difficult customer
Dealing with a difficult customerDealing with a difficult customer
Dealing with a difficult customerFLORENCE VORSTER
 
Court your customers jeri mae rowley 2014 v2
Court your customers jeri mae rowley 2014 v2Court your customers jeri mae rowley 2014 v2
Court your customers jeri mae rowley 2014 v2Jeri Rowley
 
Court your customers jeri mae rowley 2014
Court your customers jeri mae rowley 2014Court your customers jeri mae rowley 2014
Court your customers jeri mae rowley 2014Jeri Rowley
 
The Customer-Centric Library
The Customer-Centric Library The Customer-Centric Library
The Customer-Centric Library mlx
 
Excellent Service. Customer service
Excellent Service. Customer serviceExcellent Service. Customer service
Excellent Service. Customer serviceSherika Nedd
 
Customer orientation ppt personal
Customer  orientation  ppt personal  Customer  orientation  ppt personal
Customer orientation ppt personal Joita Shah
 
Handle the complaints in hospital
Handle the complaints in hospitalHandle the complaints in hospital
Handle the complaints in hospitalshyjobin
 
Chapter 1 customer service
Chapter 1   customer serviceChapter 1   customer service
Chapter 1 customer serviceNurul Nuha Harun
 
Interactive Customer Service - David Aaker, International Speaker, Aaker & As...
Interactive Customer Service - David Aaker, International Speaker, Aaker & As...Interactive Customer Service - David Aaker, International Speaker, Aaker & As...
Interactive Customer Service - David Aaker, International Speaker, Aaker & As...Jeff Zahn
 
Training For Customer Service And Team Building
Training For Customer Service And Team BuildingTraining For Customer Service And Team Building
Training For Customer Service And Team BuildingMostafa Ewees
 
Delivering exceptional telephone customer service
Delivering exceptional telephone customer serviceDelivering exceptional telephone customer service
Delivering exceptional telephone customer serviceWillie Johnson
 
How Can We Raise Patient Awareness of Dental Health, Show Value, and Stop the...
How Can We Raise Patient Awareness of Dental Health, Show Value, and Stop the...How Can We Raise Patient Awareness of Dental Health, Show Value, and Stop the...
How Can We Raise Patient Awareness of Dental Health, Show Value, and Stop the...New Patients, Inc.
 

What's hot (20)

Bizu10989
Bizu10989Bizu10989
Bizu10989
 
Dealing with a difficult customer
Dealing with a difficult customerDealing with a difficult customer
Dealing with a difficult customer
 
Court your customers jeri mae rowley 2014 v2
Court your customers jeri mae rowley 2014 v2Court your customers jeri mae rowley 2014 v2
Court your customers jeri mae rowley 2014 v2
 
Court your customers jeri mae rowley 2014
Court your customers jeri mae rowley 2014Court your customers jeri mae rowley 2014
Court your customers jeri mae rowley 2014
 
The Customer-Centric Library
The Customer-Centric Library The Customer-Centric Library
The Customer-Centric Library
 
NRMPS Customer Service 101
NRMPS Customer Service 101NRMPS Customer Service 101
NRMPS Customer Service 101
 
Excellent Service. Customer service
Excellent Service. Customer serviceExcellent Service. Customer service
Excellent Service. Customer service
 
Customer orientation ppt personal
Customer  orientation  ppt personal  Customer  orientation  ppt personal
Customer orientation ppt personal
 
Handle the complaints in hospital
Handle the complaints in hospitalHandle the complaints in hospital
Handle the complaints in hospital
 
Customer service~10 commandments
Customer service~10 commandmentsCustomer service~10 commandments
Customer service~10 commandments
 
Customer complaints
Customer complaintsCustomer complaints
Customer complaints
 
Vulnerable Customers
Vulnerable CustomersVulnerable Customers
Vulnerable Customers
 
C1 Customer service
C1 Customer serviceC1 Customer service
C1 Customer service
 
Chapter 1 customer service
Chapter 1   customer serviceChapter 1   customer service
Chapter 1 customer service
 
Interactive Customer Service - David Aaker, International Speaker, Aaker & As...
Interactive Customer Service - David Aaker, International Speaker, Aaker & As...Interactive Customer Service - David Aaker, International Speaker, Aaker & As...
Interactive Customer Service - David Aaker, International Speaker, Aaker & As...
 
Training For Customer Service And Team Building
Training For Customer Service And Team BuildingTraining For Customer Service And Team Building
Training For Customer Service And Team Building
 
Test
TestTest
Test
 
Please Every Customer
Please Every CustomerPlease Every Customer
Please Every Customer
 
Delivering exceptional telephone customer service
Delivering exceptional telephone customer serviceDelivering exceptional telephone customer service
Delivering exceptional telephone customer service
 
How Can We Raise Patient Awareness of Dental Health, Show Value, and Stop the...
How Can We Raise Patient Awareness of Dental Health, Show Value, and Stop the...How Can We Raise Patient Awareness of Dental Health, Show Value, and Stop the...
How Can We Raise Patient Awareness of Dental Health, Show Value, and Stop the...
 

Similar to CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

Communicate Your Value to Get a Job and Keep It
Communicate Your Value to Get a Job and Keep ItCommunicate Your Value to Get a Job and Keep It
Communicate Your Value to Get a Job and Keep ItEmployment Crossing
 
The Problem Of A Ceo Of Our Sensor Company
The Problem Of A Ceo Of Our Sensor CompanyThe Problem Of A Ceo Of Our Sensor Company
The Problem Of A Ceo Of Our Sensor CompanyCrystal Williams
 
B2 b sales success with Dylis Guyan - international sales trainer
B2 b sales success with Dylis Guyan - international sales trainerB2 b sales success with Dylis Guyan - international sales trainer
B2 b sales success with Dylis Guyan - international sales trainerDallas McMillan
 
Training for customer service & team building
Training for customer service & team buildingTraining for customer service & team building
Training for customer service & team buildingSanjay Panchal
 
Crisis Communications: Biggest Blunders and Best Rebounds
Crisis Communications: Biggest Blunders and Best ReboundsCrisis Communications: Biggest Blunders and Best Rebounds
Crisis Communications: Biggest Blunders and Best ReboundsAgility PR Solutions
 
Customer Care
Customer CareCustomer Care
Customer CareaJerry4u
 
2016-08-12 Internship Report
2016-08-12 Internship Report2016-08-12 Internship Report
2016-08-12 Internship ReportYucong Cai
 
Presentation on Communication
Presentation on CommunicationPresentation on Communication
Presentation on CommunicationChristina Morgan
 
Linking Words Essay Writing. Online assignment writing service.
Linking Words Essay Writing. Online assignment writing service.Linking Words Essay Writing. Online assignment writing service.
Linking Words Essay Writing. Online assignment writing service.Aparna Harrison
 
Where To Get Music Manuscript Paper. Online assignment writing service.
Where To Get Music Manuscript Paper. Online assignment writing service.Where To Get Music Manuscript Paper. Online assignment writing service.
Where To Get Music Manuscript Paper. Online assignment writing service.Jennifer Ontiveros
 
The Bean Trees Essay Questions
The Bean Trees Essay QuestionsThe Bean Trees Essay Questions
The Bean Trees Essay QuestionsJessica Howard
 
Call Waiting - Complete Article_9-2012 Leaders Edge
Call Waiting - Complete Article_9-2012 Leaders EdgeCall Waiting - Complete Article_9-2012 Leaders Edge
Call Waiting - Complete Article_9-2012 Leaders EdgeChrister B Jansson
 
Critical Incidents During The Game Simulation
Critical Incidents During The Game SimulationCritical Incidents During The Game Simulation
Critical Incidents During The Game SimulationRobyn Nelson
 
Noble Sales Purpose
Noble Sales PurposeNoble Sales Purpose
Noble Sales PurposeConner Burt
 
The Crucible Reflection Paper
The Crucible Reflection PaperThe Crucible Reflection Paper
The Crucible Reflection PaperSarah Griffin
 
Radiological Technician Goals
Radiological Technician GoalsRadiological Technician Goals
Radiological Technician GoalsAmanda Burkett
 

Similar to CEO and Leadership Tips. Paul King. Wharton. Eduson.tv (20)

Communicate Your Value to Get a Job and Keep It
Communicate Your Value to Get a Job and Keep ItCommunicate Your Value to Get a Job and Keep It
Communicate Your Value to Get a Job and Keep It
 
The Problem Of A Ceo Of Our Sensor Company
The Problem Of A Ceo Of Our Sensor CompanyThe Problem Of A Ceo Of Our Sensor Company
The Problem Of A Ceo Of Our Sensor Company
 
B2 b sales success with Dylis Guyan - international sales trainer
B2 b sales success with Dylis Guyan - international sales trainerB2 b sales success with Dylis Guyan - international sales trainer
B2 b sales success with Dylis Guyan - international sales trainer
 
Training for customer service & team building
Training for customer service & team buildingTraining for customer service & team building
Training for customer service & team building
 
Crisis Communications: Biggest Blunders and Best Rebounds
Crisis Communications: Biggest Blunders and Best ReboundsCrisis Communications: Biggest Blunders and Best Rebounds
Crisis Communications: Biggest Blunders and Best Rebounds
 
Customer Care
Customer CareCustomer Care
Customer Care
 
Big Nurse Advice Essay
Big Nurse Advice EssayBig Nurse Advice Essay
Big Nurse Advice Essay
 
Sales Focus: ENGAGE
Sales Focus: ENGAGESales Focus: ENGAGE
Sales Focus: ENGAGE
 
2016-08-12 Internship Report
2016-08-12 Internship Report2016-08-12 Internship Report
2016-08-12 Internship Report
 
Presentation on Communication
Presentation on CommunicationPresentation on Communication
Presentation on Communication
 
Dentist Interruptions
Dentist InterruptionsDentist Interruptions
Dentist Interruptions
 
Linking Words Essay Writing. Online assignment writing service.
Linking Words Essay Writing. Online assignment writing service.Linking Words Essay Writing. Online assignment writing service.
Linking Words Essay Writing. Online assignment writing service.
 
Where To Get Music Manuscript Paper. Online assignment writing service.
Where To Get Music Manuscript Paper. Online assignment writing service.Where To Get Music Manuscript Paper. Online assignment writing service.
Where To Get Music Manuscript Paper. Online assignment writing service.
 
The Bean Trees Essay Questions
The Bean Trees Essay QuestionsThe Bean Trees Essay Questions
The Bean Trees Essay Questions
 
Call Waiting - Complete Article_9-2012 Leaders Edge
Call Waiting - Complete Article_9-2012 Leaders EdgeCall Waiting - Complete Article_9-2012 Leaders Edge
Call Waiting - Complete Article_9-2012 Leaders Edge
 
Critical Incidents During The Game Simulation
Critical Incidents During The Game SimulationCritical Incidents During The Game Simulation
Critical Incidents During The Game Simulation
 
Noble Sales Purpose
Noble Sales PurposeNoble Sales Purpose
Noble Sales Purpose
 
The Crucible Reflection Paper
The Crucible Reflection PaperThe Crucible Reflection Paper
The Crucible Reflection Paper
 
Radiological Technician Goals
Radiological Technician GoalsRadiological Technician Goals
Radiological Technician Goals
 
John White professional portfolio
John White professional portfolioJohn White professional portfolio
John White professional portfolio
 

More from Eduson.tv

Virtual Reality in Corporate Training
Virtual Reality in Corporate TrainingVirtual Reality in Corporate Training
Virtual Reality in Corporate TrainingEduson.tv
 
5 Reasons Why You Don’t Train Your Employees
5 Reasons Why You Don’t Train Your Employees5 Reasons Why You Don’t Train Your Employees
5 Reasons Why You Don’t Train Your EmployeesEduson.tv
 
10 Tips on New Hire Orientation & Onboarding
10 Tips on New Hire Orientation & Onboarding10 Tips on New Hire Orientation & Onboarding
10 Tips on New Hire Orientation & OnboardingEduson.tv
 
Justifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key MetricsJustifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key MetricsEduson.tv
 
Почему бизнес-кейсы проходят до конца?
Почему бизнес-кейсы проходят до конца?Почему бизнес-кейсы проходят до конца?
Почему бизнес-кейсы проходят до конца?Eduson.tv
 
Олег Дерипаска: как стать бизнесменом
Олег Дерипаска: как стать бизнесменомОлег Дерипаска: как стать бизнесменом
Олег Дерипаска: как стать бизнесменомEduson.tv
 
Всё о нефти
Всё о нефтиВсё о нефти
Всё о нефтиEduson.tv
 
Словарь продаж
Словарь продажСловарь продаж
Словарь продажEduson.tv
 
Дизайн презентаций
Дизайн презентацийДизайн презентаций
Дизайн презентацийEduson.tv
 
Принципы успешной презентации
Принципы успешной презентацииПринципы успешной презентации
Принципы успешной презентацииEduson.tv
 
Брендинг продуктов
Брендинг продуктовБрендинг продуктов
Брендинг продуктовEduson.tv
 
Позиционирование
ПозиционированиеПозиционирование
ПозиционированиеEduson.tv
 
Первые 90 дней
Первые 90 днейПервые 90 дней
Первые 90 днейEduson.tv
 
Управление складом
Управление складомУправление складом
Управление складомEduson.tv
 
Eduson Fed ex_logistika
Eduson Fed ex_logistikaEduson Fed ex_logistika
Eduson Fed ex_logistikaEduson.tv
 
Eduson Gmail hacks
Eduson Gmail hacksEduson Gmail hacks
Eduson Gmail hacksEduson.tv
 
Eduson Starbucks Leadership
Eduson Starbucks LeadershipEduson Starbucks Leadership
Eduson Starbucks LeadershipEduson.tv
 
Eduson assessment centre
Eduson assessment centre Eduson assessment centre
Eduson assessment centre Eduson.tv
 
Eduson kak razrovarivat na yazike neftyanikov
Eduson kak razrovarivat na yazike neftyanikovEduson kak razrovarivat na yazike neftyanikov
Eduson kak razrovarivat na yazike neftyanikovEduson.tv
 
Eduson viktor vekselberg
Eduson viktor vekselbergEduson viktor vekselberg
Eduson viktor vekselbergEduson.tv
 

More from Eduson.tv (20)

Virtual Reality in Corporate Training
Virtual Reality in Corporate TrainingVirtual Reality in Corporate Training
Virtual Reality in Corporate Training
 
5 Reasons Why You Don’t Train Your Employees
5 Reasons Why You Don’t Train Your Employees5 Reasons Why You Don’t Train Your Employees
5 Reasons Why You Don’t Train Your Employees
 
10 Tips on New Hire Orientation & Onboarding
10 Tips on New Hire Orientation & Onboarding10 Tips on New Hire Orientation & Onboarding
10 Tips on New Hire Orientation & Onboarding
 
Justifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key MetricsJustifying eLearning: ROI and Key Metrics
Justifying eLearning: ROI and Key Metrics
 
Почему бизнес-кейсы проходят до конца?
Почему бизнес-кейсы проходят до конца?Почему бизнес-кейсы проходят до конца?
Почему бизнес-кейсы проходят до конца?
 
Олег Дерипаска: как стать бизнесменом
Олег Дерипаска: как стать бизнесменомОлег Дерипаска: как стать бизнесменом
Олег Дерипаска: как стать бизнесменом
 
Всё о нефти
Всё о нефтиВсё о нефти
Всё о нефти
 
Словарь продаж
Словарь продажСловарь продаж
Словарь продаж
 
Дизайн презентаций
Дизайн презентацийДизайн презентаций
Дизайн презентаций
 
Принципы успешной презентации
Принципы успешной презентацииПринципы успешной презентации
Принципы успешной презентации
 
Брендинг продуктов
Брендинг продуктовБрендинг продуктов
Брендинг продуктов
 
Позиционирование
ПозиционированиеПозиционирование
Позиционирование
 
Первые 90 дней
Первые 90 днейПервые 90 дней
Первые 90 дней
 
Управление складом
Управление складомУправление складом
Управление складом
 
Eduson Fed ex_logistika
Eduson Fed ex_logistikaEduson Fed ex_logistika
Eduson Fed ex_logistika
 
Eduson Gmail hacks
Eduson Gmail hacksEduson Gmail hacks
Eduson Gmail hacks
 
Eduson Starbucks Leadership
Eduson Starbucks LeadershipEduson Starbucks Leadership
Eduson Starbucks Leadership
 
Eduson assessment centre
Eduson assessment centre Eduson assessment centre
Eduson assessment centre
 
Eduson kak razrovarivat na yazike neftyanikov
Eduson kak razrovarivat na yazike neftyanikovEduson kak razrovarivat na yazike neftyanikov
Eduson kak razrovarivat na yazike neftyanikov
 
Eduson viktor vekselberg
Eduson viktor vekselbergEduson viktor vekselberg
Eduson viktor vekselberg
 

Recently uploaded

DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRATanmoy Mishra
 
Easter in the USA presentation by Chloe.
Easter in the USA presentation by Chloe.Easter in the USA presentation by Chloe.
Easter in the USA presentation by Chloe.EnglishCEIPdeSigeiro
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...Nguyen Thanh Tu Collection
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and stepobaje godwin sunday
 
How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17Celine George
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17Celine George
 
How to Solve Singleton Error in the Odoo 17
How to Solve Singleton Error in the  Odoo 17How to Solve Singleton Error in the  Odoo 17
How to Solve Singleton Error in the Odoo 17Celine George
 
Practical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptxPractical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptxKatherine Villaluna
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxraviapr7
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptxSandy Millin
 
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxEduSkills OECD
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17Celine George
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxraviapr7
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesCeline George
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptxmary850239
 
Presentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphPresentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphNetziValdelomar1
 
How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17Celine George
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxheathfieldcps1
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfTechSoup
 

Recently uploaded (20)

DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRADUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
DUST OF SNOW_BY ROBERT FROST_EDITED BY_ TANMOY MISHRA
 
Easter in the USA presentation by Chloe.
Easter in the USA presentation by Chloe.Easter in the USA presentation by Chloe.
Easter in the USA presentation by Chloe.
 
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
CHUYÊN ĐỀ DẠY THÊM TIẾNG ANH LỚP 11 - GLOBAL SUCCESS - NĂM HỌC 2023-2024 - HK...
 
General views of Histopathology and step
General views of Histopathology and stepGeneral views of Histopathology and step
General views of Histopathology and step
 
How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17How to Use api.constrains ( ) in Odoo 17
How to Use api.constrains ( ) in Odoo 17
 
How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17How to Add a many2many Relational Field in Odoo 17
How to Add a many2many Relational Field in Odoo 17
 
How to Solve Singleton Error in the Odoo 17
How to Solve Singleton Error in the  Odoo 17How to Solve Singleton Error in the  Odoo 17
How to Solve Singleton Error in the Odoo 17
 
Practical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptxPractical Research 1 Lesson 9 Scope and delimitation.pptx
Practical Research 1 Lesson 9 Scope and delimitation.pptx
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptx
 
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
2024.03.23 What do successful readers do - Sandy Millin for PARK.pptx
 
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptxPISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
PISA-VET launch_El Iza Mohamedou_19 March 2024.pptx
 
How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17How to Make a Field read-only in Odoo 17
How to Make a Field read-only in Odoo 17
 
Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptx
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 Sales
 
3.21.24 The Origins of Black Power.pptx
3.21.24  The Origins of Black Power.pptx3.21.24  The Origins of Black Power.pptx
3.21.24 The Origins of Black Power.pptx
 
Presentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a ParagraphPresentation on the Basics of Writing. Writing a Paragraph
Presentation on the Basics of Writing. Writing a Paragraph
 
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdfPersonal Resilience in Project Management 2 - TV Edit 1a.pdf
Personal Resilience in Project Management 2 - TV Edit 1a.pdf
 
How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17How to Show Error_Warning Messages in Odoo 17
How to Show Error_Warning Messages in Odoo 17
 
The basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptxThe basics of sentences session 10pptx.pptx
The basics of sentences session 10pptx.pptx
 
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdfMaximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
Maximizing Impact_ Nonprofit Website Planning, Budgeting, and Design.pdf
 

CEO and Leadership Tips. Paul King. Wharton. Eduson.tv

  • 1. Case study from Eduson.tv course How to become a CeO And win at work? Dr. Paul King CEO, Mentor, Executive Coach, Teacher at Wharton Business School
  • 2. every crisis is an opportunity for a leader
  • 3. every crisis is der in opportunity for a lea l. During Two decades ago I was CEO of a hospita ak of one of my vacations there was an outbre tant nnaires’ disease at my hospital. My assis Legio National Dan handled the crisis. He consulted the ed a press Center for Disease Control and organiz e ence. With less than 5 minutes before th confer Dan t of the press conference I decided that star t he should run it. It was not easy for him, bu O Within a few months Dan became the CE managed. well. all hospital. His career progressed very of a sm ity for ays say that every crisis is an opportun I alw a leader.
  • 4. A leader is not daunted by new ideas
  • 5. A leader is not daunted by new ideas rs of a Six years ago a group of young manage your European bank came up with “banker in es for pocket”. They proposed using mobile phon s cial operations and payments. The idea wa finan g like it at brilliant and original; nobody had anythin e idea. They the time. But the bank didn’t develop th s had missed a great opportunity. If executive uld ned to the young managers, the bank co liste have become the leader in this segment.
  • 6. Learn from lincoln: leaders don’t give up
  • 7. learn from lincoln: leaders don’t give up ; it It doesn’t matter how badly you fall down raham matters how quickly you get back up. Ab cted Lincoln lost 9 elections before he was ele res? esident. Who remembers Lincoln’s 9 failu pr greatness? Almost no one. Who remembers Lincoln’s Almost everyone. ! ! ! ! !
  • 9. A leader thinks outside the box me Convenience stores Wawa offered the sa ce oducts and services as other convenien pr up with the stores. That is, until an employee came s’ tire idea of checking and adjusting customer s gas, sure. Having correct tire pressure save pres to it is ecologically friendly, and prevents au t also accidents. It was not only customers, bu aders media who were enthusiastic about it. Le and ays look at situations from another angle alw create value.
  • 10. a leader never makes thoughtless decision
  • 11. a leader never makes thoughtless decision fire rst mistake I made was not preparing to The wo not at employee. This particular employee was an rmination work the day he was to be fired, so a te s s mailed to him. Later I found out he wa letter wa t. He medical leave after a job-related acciden on a 10 people, s furious and told one person who told wa ndred. The who told another 100, who told a few hu y was gossip, which characterized the compan to ible and merciless, spread. This taught me terr make decisions more carefully.
  • 12. a leader must be fair and principled
  • 13. a leader must be fair and principled life. In my recall this day as a most dreadful in my I a nurse. It clinic a patient died while in the care of ath licated story: the family assumed the de is a comp I could intentional, a murder. It went to court. was et out, ve fired the nurse immediately saying: “G ha d that in you’ve ruined my business”. But I realize e there would be two victims. We helped th doing so of all e through the ordeal. She was acquitted nurs e, arges, and became an exemplary employe ch patients receiving more letters of gratitude from than the other nurses in the clinic.
  • 14. a leader makes an unforgettable impression
  • 15. a leader makes sion an unforgettable impres will e your first impression memorable. You Mak st never get a second chance to make a fir being impression. I will share a secret which is used during a job interview. It is the ll ask eptionist’s trick”. The smart manager wi “rec fice and the receptionist how you entered the of ght have behaved in the waiting area, while you mi r is t no-one was watching. If your behavio though ether wed as unacceptable, it could impact wh vie you are considered.
  • 16. a leader sets high standards of quality
  • 17. a leader sets high standards of quali ty lf as a If you deal with clients, think of yourse from omer. MNBA, a credit card company, grew cust thinking this zero customers to 50 million customers Bank of way, and eventually sold its business to stomer America. They used one trick: phone cu while ice representatives looked into a mirror serv of looking talking to customers. It was an approach from the outside. ! ! !
  • 18. a leader sets goals and achieves them
  • 19. a leader sets goals and achieves them at Wharton 2010 MBA graduate, believed th Mike, a do. er should not define what a person could canc o with a His dream was to climb Mount Kilimanjar bordered group of cancer survivors. Mike’s dream in his on the impossible, but he felt it was with ers h. What happened? In July 2012, 17 climb reac mmit, and made the climb, reached the 19,341 ft. su eam the raised $230,000 for cancer research. Dr impossible, then implement it! ! !
  • 20. take a course today! Follow the link bellow!