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The structure is fundamental: IP PBX, telephony cards and tools for high availability

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The structure is fundamental: IP PBX, telephony cards and tools for high availability

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ElastixWorld 2013 - Workshop

Speaker: Ariel Mapelman
Xorcom

Your phone system is as robust as its foundation. Xorcom works daily on the development of flexible, scalable, reliable and configurable platforms to support software applications for IP telephony. Know our products and solutions certified by Elastix, our telephony cards, tools for fast and complete backup and restoration and our unique high-availability solution, especially designed for Asterisk.

ElastixWorld 2013 - Workshop

Speaker: Ariel Mapelman
Xorcom

Your phone system is as robust as its foundation. Xorcom works daily on the development of flexible, scalable, reliable and configurable platforms to support software applications for IP telephony. Know our products and solutions certified by Elastix, our telephony cards, tools for fast and complete backup and restoration and our unique high-availability solution, especially designed for Asterisk.

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The structure is fundamental: IP PBX, telephony cards and tools for high availability

  1. 1. THE INFRASTRUCTURE IS FUNDAMENTAL IP PBX, telephony cards and tools for high availability Asterisk is a registered trademark of Digium, Inc. www.xorcom.com
  2. 2. Xorcom – Business Overview Established: 2004 Objective: Offices: Activities: Development and production of corporate communication solutions Headquartered in Israel; sales and support subsidiary for U.S. and Canada located in U.S. 95% of sales are exports to over 95 countries. Sales to Latin America are 30% of worldwide sales. Our Corporations, Government Institutions, Telephone Customers: Operators, Distributors, Equipment Manufacturers www.xorcom.com
  3. 3. Distribution & OEM Channels  Distribuidor  OEM www.xorcom.com
  4. 4. Vision • Provide professional, stable, modern, competitive and affordable telephony systems • Open source telephony solutions with high quality, professional support • Network of certified professional channels • Pre- and post-installation sales and service • Continual development • Commitment to the customer www.xorcom.com
  5. 5. XPP: Unique Selling Points • High speed 480 Mbit/s USB2 connectivity • Supports very high densities • Typical uncompressed voice: 2,400 calls/USB • • • • Full support for fax and modems Modular and scalable Additional ports are ‘hot pluggable’ Simple integration of software applications www.xorcom.com
  6. 6. Our “Daily Bread” – How Many Times… • …has a PBX hard drive or power supply failed? • …did you have to replace a server due to lack of PCI/PCIe slot? • …have you experienced driver problems? • …have you been “held hostage” by a manufacturer in order to solve a specific problem? • …have you had to install costly HW for a simple installation due to lack of published performance information? www.xorcom.com
  7. 7. What is the Importance of Reliability? www.xorcom.com
  8. 8. Reliability Based on Type of PBX 100 75 50 Confidence 25 0 Proprietary IP-PBX Basic Asterisk Asterisk (professional platform) www.xorcom.com
  9. 9. Popular Ways of Achieving Reliability • Use only mature Asterisk versions • Depend on “early adopters” to test new versions and follow progress of new builds • Eager and willing community members • Companies anxious to utilize new features • Employ ruggedized hardware • Redundant power supplies, disks, fans, etc. • Drawbacks: • Useless if software fails • Expensive www.xorcom.com
  10. 10. For Example: Load Test Results www.xorcom.com
  11. 11. The “Xorcom Way” • Use optimized, tested and supported HW • Approach the “five nines” with your iPBX by employing utilities providing the “five R’s”: • Redundancy • RAID1 / RAID5 • Replicate & Restore • Rescue • Rapid Tunneling www.xorcom.com
  12. 12. R1 = Redundancy www.xorcom.com
  13. 13. TWINSTAR™ True Redundancy for Complete Asterisk PBX www.xorcom.com
  14. 14. High Availability Solution for Asterisk • Provides full redundancy for a complete PBX system, incl. telephony interfaces • Quick and automatic failover process keeps downtime to an absolute minimum • Auto detection of server failure & switch to backup server • Firmware-based switching mechanism is not network-dependent • Solution components: XPP Technology • two Xorcom IP PBX units with identical configurations • Xorcom Astribank channel bank(s) with dual USB ports www.xorcom.com
  15. 15. Initial Setup: Identical Servers • Two Xorcom servers + dual-USB Astribank USB Xorcom server (primary) LAN/WAN IP Phones Xorcom server (backup) USB PSTN Astribank (front panel) USB-connected channel bank providing analog/digital telephony interfaces SIP Trunking Analog Phones www.xorcom.com
  16. 16. Standard Operation: Primary Active • Two Xorcom servers + dual-USB Astribank USB Xorcom server (primary) LAN/WAN IP Phones Xorcom server (backup) USB PSTN Astribank (rear panel) USB-connected channel bank providing analog/digital telephony interfaces Analog Phones www.xorcom.com
  17. 17. If the Primary Server Fails… Server Failure USB Xorcom server (primary) LAN/WAN IP Phones Xorcom server (backup) USB PSTN Astribank (rear panel) USB-connected channel bank providing analog/digital telephony interfaces SIP Trunking Analog Phones www.xorcom.com
  18. 18. …the Backup Server is Activated Backup Server assumes Primary Server IP Address Switch Changes to Backup Server USB Xorcom server (primary) LAN/WAN IP Phones Xorcom server (backup) USB PSTN Astribank (rear panel) USB-connected channel bank providing analog/digital telephony interfaces SIP Trunking Analog Phones www.xorcom.com
  19. 19. R2 = RAID1/RAID5 Support www.xorcom.com
  20. 20. RAID1 / RAID5 Support • RAID1 and RAID5 are important tools for data and applications, serving to increase reliability • RAID1 is standard in C/XE2000 & C/XE3000 • RAID5 is standard in CXE4000 • If the active hard disk fails, the second harddisk automatically takes over and an alarm e-mail is sent to the system administrator • PBX continues working seamlessly www.xorcom.com
  21. 21. PBX Disaster Recovery Made Simple • Never worry again about: • natural disasters • hardware failure • human error • Create, save and restore your PBX files in minutes! www.xorcom.com
  22. 22. R3 = Replicate & Restore   www.xorcom.com
  23. 23. Rapid Recovery: Backup & Restore • Utility and storage space 8GB USB Disk-on-Key (DOK) • Supports all Xorcom IP-PBX models – standard on XE; optional on XR • Backs up entire PBX including user-defined options: • configuration files • voice prompts • voice mail • Descriptive name for each backup • Single DOK for multiple system backups www.xorcom.com
  24. 24. Rapid Recovery: Additional Uses • Reduce time required for multi-site installations • Prepare all equipment in a few minutes, before sending to branches offices, each with its own details • Use Rapid Recovery to contain: 1. The configuration that will be common to all sites 2. The dialing plan 3. IVRs, ring groups, etc. 4. The phone directory • After that, mount the image using Rapid Recovery and simply set the specific system name and IP address. • The IP-PBX is ready for use! www.xorcom.com
  25. 25. R4 = Rescue: ALF (Analog Lines Fail-over) * Power failure? Software affected? Keep your PBX analog lines running! www.xorcom.com
  26. 26. Redundant Power Supply • • • • Microcomputer-based control system Supports up to 16 Astribanks (512 analog ports) Constantly monitors power requirements In the event of malfunction • Load balancing of remaining units • Automated alert to sys admin (XE series configurations only) • Also supports up to 8 internal USB 2.0 hubs with 4 ports each; total of 32 USB 2.0 connections www.xorcom.com
  27. 27. Redundant Power Supply - II • Designed for large installations requiring 100% reliability and continuity • Hot swappable disks CXE4000 www.xorcom.com
  28. 28. R5 = Rapid Tunneling www.xorcom.com
  29. 29. Rapid Tunneling Utility Secure remote access to IP-PBX Pre-installed on all IP-PBX models Targeted, real-time support End user determines when to connect/disconnect • No technical knowledge required of end user • In real time, Xorcom support specialist can: • • • • • troubleshoot • perform diagnostics • correct configuration issues www.xorcom.com
  30. 30. Summary: • Redundancy • RAID1 / RAID5 • Replicate & Restore • Rescue • Rapid Tunneling www.xorcom.com
  31. 31. Recommendations • Take into account the particular needs of the user when choosing the appropriate equipment. • Use systems that have a comprehensive backup, support and warranty program. • Design solution architecture which is easy to install and enables long-term support. • Don't forget to consider a scalable solution. • Pay continual attention to backup tools. They will save lot of money for both you and the customer. www.xorcom.com
  32. 32. THANK YOU www.xorcom.com www.xorcom.com

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