Mobile cloud monitoring

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Mobile cloud monitoring

  1. 1. Mobile Cloud Monitoring Ramesh Nagarajan Sky IT Group
  2. 2. About Sky I.T. Group About Sky I.T. Group Organization • Established in 1997 • Headquartered in NYC, Office in: ATL, Raleigh, Boston, Baltimore, Ft. Lauderdale & San Jose • 60+ Employees • Focus: Leverage Technology to solve Business Challenges • Target Market – Mid-to-Large Enterprise • HP Focus • HP Software Reseller • HP Solution Provider – Professional Services • HP Education Provider • Specialty Focus: • Managed “Testing-as-a-Service” • Mobility Testing CoE • Service Delivery – Throughout the USA • • • • • Awards • • • • 2012 HP Software Spirit Award 2011 HP East Commercial Partner of the Quarter & Year 2010 HP Emerging Partner of the Year 2010 Arrow Partner of the Year 2 Seasoned Executive & Account Management Teams HP Certified PS Delivery Teams Leading provider of HP Software Solutions Largest/Authorized HP SW Training Partner HP SW Certification Center
  3. 3. Mobile Applications are Tied to Revenue • Great opportunity • Competition as driver to mobile • Revenue channels. 3
  4. 4. The case for Mobile Monitoring • 24x7 availability is a requirement • Poor Performance results in • Branding & Reputation • Financial Losses 4
  5. 5. Case Study – Leading Airline Company • The Problem: • End-users were unable to search for flights • No Alerts received • Management frustration 5
  6. 6. Case Study – Leading Airline Company Mobile Flight Application 82.0% Customer Perspective • MVS 99.1% Unix 99.4% SQL Server 99.1% Network 99.4% Middleware 99.3% WEB 99.2% Database 6 • 99.8% • “Green” doesn’t always indicate availability Mobile app insights is a key requirement Real devices are imperative – not only the framework.
  7. 7. Challenges of Managing Mobile Application Performance Complex Functionality Multiple Carriers Type of Connections Multiple Devices Locations 7 Frequent Releases
  8. 8. Key Questions to Consider • • How do you? Manage Mobile Application performance? Get real user insights from real devices? Minimize MTTR (Mean Time To Resolution)? What are the tools, processes and resources required? 8
  9. 9. Strategy for Mobile Monitoring in Production Conduct Mobile Performance Testing Define key end-user KPI’s. Monitor Both Browser and Native Apps. Use Synthetic & Real User Monitoring. 9
  10. 10. Strategy for Mobile Monitoring in Production Use multiple REAL devices, network carriers, locations and network connections. Deploy application diagnostics tools. Monitor backend infrastructure. 10
  11. 11. Strategy for Mobile Monitoring in Production 11 • Leverage existing monitoring tools that integrate seamlessly. • Application Performance Tool should offer variety of graphs and reports. • Bridge the gap between Development and Operations teams.
  12. 12. Sky Mobile Application Monitoring Solution End-to-End Mobile Application Monitoring PEOPLE + PROCESS + TECHNOLOGY

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